Profile: LogMeIn, Inc. (LOGM.O)

LogMeIn, Inc., incorporated in February 2003, is a provider of on-demand, remote-connectivity solutions to small and medium-sized businesses (SMBs), information technology (IT) service providers and consumers. Businesses and IT service providers use its solutions to deliver remote, end-user support, and to access and manage computers and other Internet-enabled devices more effectively. Consumers and mobile workers use its solutions to access computer resources remotely. The Company’s users have connected over 30 million computers and other Internet-enabled devices to a LogMeIn service, and during November 2007 the total number of devices connected to its services stood at an average of over 60,000 per day.

LogMeIn offers two free services and nine premium services. LogMeIn Free is its free remote access service. It provides secure access to a remote computer or other Internet-enabled device. Once installed on a device, a user can quickly and easily access that device’s desktop, files, applications and network resources. LogMeIn Pro is its premium remote access service. It can be installed without IT expertise. Users typically engage in a trial prior to purchase. LogMeIn Pro offers several premium features not available through LogMeIn Free, including file transfer where files and folders can be moved easily between computers using drag-and-drop or dual-pane file transfer capabilities; remote sound where a user can hear on his local computer e-mail notifications, music and podcasts originating from a remote personal computer (PC); file share where large files can be distributed by sending a link that permits remote third parties to download a file directly from a LogMeIn subscriber’s computer; remote printing, where files from a remote PC are automatically printed to a local printer without downloading drivers or manually configuring printer settings; mini-meeting, which is a remote third-party user that can be invited to view or control a LogMeIn user’s computer for online meetings and collaboration; file sync, which are files and folders that can be synchronized between remote and local computers, and drive mapping, which drives on a remote PC that can be accessed as if they are local.

LogMeIn Hamachi is a hosted virtual private network (VPN), service that sets up a computer network among remote computers. It typically works with existing network and firewall configurations and requires no additional configuration to set up and run. Using LogMeIn Hamachi, users can communicate over the Internet as if their computers are on the same local area network, allowing for remote access, remote control and file management. LogMeIn Hamachi is offered both as a free service and as a paid service with additional features for premium users. LogMeIn Ignition is a premium service that delivers one click access to remote computers that subscribe to any of LogMeIn Free, LogMeIn Pro and LogMeIn IT Reach. Users can install LogMeIn Ignition on a computer or run the application from a universal storage device in order to directly access their subscribed computer, eliminating the need for installation of additional software.

LogMeIn Rescue is a Web-based remote support service used by helpdesk professionals to support remote computers and applications and assist computer users through the Internet. LogMeIn Rescue enables the delivery of interactive support to a remote computer without having pre-installed software. The end user grants permission to the help desk technician before the technician can access, view or control the end user’s computer. Using LogMeIn Rescue, support professionals can communicate with end users through an Internet chat window while diagnosing and repairing computer problems. LogMeIn Rescue+Mobile is an extension of LogMeIn Rescue’s Web-based remote support service that allows call center technicians and IT professionals to remotely access and support smartphones. Smartphone users requesting help will receive a text message from a technician to download a small software application onto the smartphone. Once installed, the user enters a code connecting the device to the technician. After the user grants the technician permission, the technician can remotely access and control the phone from their Rescue+Mobile Technician Console to remotely control and update the phone’s configuration settings, access system information, file transfer and reboot the smartphone.

LogMeIn IT Reach is a remote management service used by IT professionals to deliver ongoing management and monitoring of remote PCs and servers. LogMeIn IT Reach is purchased by SMBs directly and by IT service providers that provide outsourced IT services. The Company also offers a version of LogMeIn IT Reach called RemotelyAnywhere. RemotelyAnywhere is used to manage personal computers and servers from within the IT system of an enterprise. Unlike its LogMeIn services, RemotelyAnywhere is licensed to its customers on a perpetual basis, and LogMeIn offers maintenance covering upgrades and service supporting this application.

LogMeIn Backup is a service that subscribers install on two or more computers to create a backup network and is generally sold as a complement to the LogMeIn IT Reach service. LogMeIn Backup is easy to install and provides IT service providers a simple backup alternative to offer their customers using storage capacity that they control. Users can transfer specified files and folders from one computer to another either manually or automatically in accordance with a pre-determined schedule.

The Company competes with Citrix and Cisco.