Profile: LivePerson Inc (LPSN.O)

LivePerson, Inc. (Liveperson), incorporated on November 29, 1995, is a provider of online engagement solutions offering a cloud-based platform, which enables businesses to proactively connect with consumers through chat, voice, and content delivery, across multiple channels and screens, including websites, social media, and mobile devices. The Company operates in two segments: Business and Consumer. The Business segment facilitates real-time online interactions, which include chat, voice, and content delivery, across multiple channels and screens for global corporations of all sizes. The Consumer segment facilitates online transactions between independent service providers (Experts) and individual consumers (Users) seeking information and knowledge for a fee through real-time chat. In August 2012, it acquired Look.io and the technology assets of Amadesa.

LivePerson’s hosted platforms support and manage intelligent, real-time online interactions for businesses. The Company's business-to-business services are all managed from a single agent desktop. LiveEngage, LivePerson’s hosted engagement platform delivers actionable insights, empowering businesses to get the out of their existing digital platforms by intelligently engaging consumers based on a real-time understanding of consumer needs. LiveEngage enables customers to maximize online revenue opportunities, improve conversion rates and reduce shopping cart abandonment by proactively engaging the right visitor, using the right channel, at the right time.

LP Chat offers a way for businesses to connect with consumers wherever they are, including websites, social media, and mobile devices. Delivered through an open, integrated and scalable platform/architecture, LP Chat combines technology with business intelligence to produce compelling, measurable results for e-commerce, marketing, consumer experience and contact center executives. LivePerson provides a marketplace platform where Users can chat live with independent Experts in a range of categories.

The Company competes with Oracle RightNow, Talisma, eGain, TouchCommerce, Adobe, Oracle, Google, SAP, Microsoft, Genesys Telecommunications, Salesforce.com and Yahoo.