Profile: Pegasystems Inc (PEGA.O)

PEGA.O on Nasdaq

22 May 2015
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Pegasystems Inc., incorporated on April 24, 1983, develops, markets, licenses, and supports software, which allows organizations to build, deploy, and change enterprise applications. The Company also provides implementation, consulting, training, and technical support services to its customers. The company derives its revenue primarily from software licenses, maintenance fees related to our software licenses, and consulting services. The Company has customers in sectors, such as financial services, healthcare, insurance, communications and media, Government, manufacturing and high tech, and life sciences. The Company sells its Business Process Management (BPM) technology to clients in energy, transportation, retail, travel, and other services. The main products of the Company are PegaRULES Process Commander (PRPC), Pega CRM, Pega Decision Management, Pega Cloud, Pega Application Mobility Platform and Business Process Solutions. The Company’s various services include consulting, training and client support.

PegaRULES Process Commander (PRPC): this software provides a unified platform that includes all the required elements and technologies to build enterprise applications. These elements, which include the direct capture of business objectives, automating programming, reporting, predictive analytics and decisioning, dynamic case management, mobile device access, generated user interface, process automation, business rules, social media technologies and automating work, are all part of its integrated architecture. PRPC allows organizations to build, deploy and change enterprise applications. It also eliminates the time and expense required to create lengthy policy manuals and system specifications by business rules with business processes in the software and automating the creation of system documentation. Its software delivers multi-channel, cross silo capabilities that bridge front and back-office, and is often used to technology. The Company also offers purpose or industry-specific solution frameworks built on the capabilities of its PRPC software. These frameworks allow organizations to implement customer-facing practices and processes, bring offerings to market, and provide customized or specialized processing to meet the needs of different customers, departments, geographies or regulatory requirements.

Business Process Solution: offers purpose or industry-specific solutions built on its platform. These solutions provide a best-practice starting point for key industry processes and allows organizations to quickly implement new processes, refine customer experiences, bring new offerings to market and provide customized or specialized processing to meet the needs of different customers, departments, geographies or regulatory requirements

Pega CRM: Pega CRM software offers a process-driven, customer-centric business solution. The capabilities within Pega CRM automate customer service inquiries and marketing and apply analytics to predict and adapt customer service processes, which result in the delivery of a personalized customer interaction.

Pega Decision Management: The Company’s decision management products and capabilities are designed to manage processes so that all actions optimize the outcome based on business objectives. Pega Decision Strategy Manager and Next-Best-Action Advisor support cross-channel decision-making for offer management, risk, and other marketing and customer management solutions that optimize customer lifetime value. Its Pega frameworks for cross-sell/up-sell, retention and collections help marketing professionals build and deploy decision making solutions, while predictive and adaptive analytics support creation and improvement of decision models.

Pega Cloud: Pega Cloud is Pegasystems’ service offering that allows customers to create and/or run Pega applications using an Internet-based infrastructure. This offering enables its customers to build, test and deploy their applications in a secure cloud environment, while minimizing their infrastructure and hardware costs.

Pega Application Mobility Platform: enables clients to build, manage, and deploy mobile applications. The platform helps businesses significantly reduce their development time, deployment cost and the complexity associated with run-the-business mobile applications

Services and support: The Company offers services and support through its professional services group, customer support group, and its training services group. It also utilizes third party contractors to assist the Company in providing services. Its professional services group helps companies and partners implement our software. Its customer support group is responsible for support of its software deployed at customer sites when customer support has been purchased. Support services include automated problem tracking, prioritization and escalation procedures, periodic preventive maintenance, documentation updates and new software releases. It offers training for its staff, customers and partners.

The Company competes with International Business Machines Corporation (IBM), Oracle Corporation, Software AG, Tibco Software Inc., Appian Corporation, EMC Corporation, OpenText, Microsoft,, FICO, Guidewire Software, Inc., BAE, SmartStream Technologies Ltd., SunGard, SAP, jQuery Foundation and The TriZetto Group, Inc.

Company Address

Pegasystems Inc

One Rogers Street
CAMBRIDGE   MA   02142-1209
P: +1617.3749600
F: +1617.3749620

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