Profile: ACI Worldwide Inc (ACIW.O)
6 Dec 2013
ACI Worldwide, Inc.(ACI), incorporated on November 2, 1993, develops, markets, installs and supports a line of software products and services primarily focused on facilitating electronic payments. In addition to its own products, it distributes, or acts as a sales agent for software developed by third parties. These products and services are used principally by financial institutions, retailers and electronic payment processors, both in domestic and international markets. Its products are sold and supported through distribution networks covering three geographic regions the Americas, Europe/Middle East/Africa (EMEA) and Asia/Pacific. Each distribution network has its own sales force that it supplements with independent reseller and/or distributor networks. Its products are marketed under the ACI Worldwide and ACI Payment Systems brands. In March 2013, it completed the acquisition of Online Resources Corp. In November 2013, the Company announced that it has completed the acquisition of Official Payments Holdings, Inc, a provider of electronic bill payment solutions.
The Company’s software products and hosted services deliver a broad range of solutions for payments processing, card and merchant management, online banking, mobile, branch and voice banking, fraud detection and trade finance. Trusted by more than 1,650 organizations globally, ACI serves three primary market audiences: Financial institutions, including national, regional and global banks, community banks and credit unions , Processors and Retailers. Its products cover several different domains within the payments and banking marketplace, which includes Online Banking and Cash Management ,includes the payments and cash flows across accounts globally through the online or mobile channel , Branch , includes the management and processing of monetary, non monetary, sales and account origination financial transactions, Trade Finance, includes the management of all trade related transaction types, both traditional trade and open account instruments with the ability for end users to view and track those transactions through the online channel, Community Financial Services, includes the online and mobile banking and payment systems, and security solutions that service community banks and credit unions , Retail Banking Payments provides the software to support in house issuance of payment instruments and the management of a consumer payment from transaction acquiring all through the lifecycle within the banking system to settlement; which it split into Payments Processing, and Card and Merchant Management , Wholesale Banking Payments , includes the management of primarily corporate payments and messages through their lifecycle including RTGS payments, ACH payments, and SWIFT transactions , Merchant Retail , includes the management of a consumer payment within a merchant retailer and supporting services such as the management of store and gift card and loyalty programs , Payment Fraud Management, includes securing of payments against fraud and money laundering and Payment Infrastructure, includes the tools and infrastructure to operate and optimize the payments system .
Online Banking and Cash Management, Branch and Trade Finance
Online Banking and Cash Management, Branch & Trade domain offers ACI Enterprise Banker is a comprehensive Internet-based business banking product for financial institutions including banks, brokerage firms and credit unions and can be flexibly packaged for small, medium and business customers. This product provides these customers with electronic payment initiation capability, information reporting, and numerous other payment related services that allow the business customer to manage all its banking needs via the Internet. ACI Global Banker provides single-window access to corporate cash management, trade finance, FXservices, reporting and data exchange. Global Banker supports single-window, Single Sign-On access to a bank’s corporate Internet banking platform. ACI Universal Online Banker is a comprehensive Internet-based banking product for financial institutions including banks, brokerage firms and credit unions and can be flexibly packaged for small, medium and business customers as well as individual consumers. This product provides these customers with electronic payment initiation capability, information reporting, and numerous other cash management services that allow the business customer to manage all its banking needs via the Internet as well as mobile channels.
InterACT Universal Banker is a multi-channel product suite which supports the processing of monetary, non-monetary, sales and account origination transactions across multiple channels including branch, call center and back office, as well as delivering extended branch support for browser based employees , such as relationship managers or calling officers. track their entire trade portfolio of traditional trade and open account instrument over the Internet. This product is also utilized in the wholesale domain. ACI Mobile Channel Manager allows organizations to provide consumers, business and corporate customers with mobile access to functions across the banking and payments spectrum. When used with ACI banking products and payment engines, Mobile Channel Manager enables mobile functions which might include account management, balance inquiries, transfers, bill payments, person-to-person (P2P) payments (including PayPal), pre-paid purchases, remote deposit capture, ATM/branch locator, SMS notifications. This solution is also utilized in the retail domain.
Community Financial Services
Online and Mobile Banking solutions for Community Banks and Credit Unions offers a full-featured self-service banking solution including online banking, voice banking and mobile banking for consumer and small-to-mid-size businesses, all from a single hosted platform. The WebFederal suite provides credit unions with online banking, business solutions, mobile banking, CRM Marketing, and Creative and Web Design services. ACI Defense is a full-service security solutions for community banks and credit unions. The ACI Defense suite of solutions helps U.S. financial institutions address security compliance obligations with firewall and intrusion prevention services, security assessments, vulnerability testing, endpoint and mobile protection, email security and encryption and identity theft/anti-phishing services. Online Bill Payment and Presentment provides full-service bill payment solutions for community banks and credit unions, including pay-anyone functionality, online bill presentment, P2P and A2A payments and express pay services.
Retail Banking Payments Payments Processing
The Company's retail payments processing products are designed to acquire electronic payment transactions from transaction generators and route them to acquiring institutions so that they can be authorized for payment. The software often interfaces with regional or national switches to access the account-holding financial institution or card issuer for approval or denial of the transactions (authorization). The software returns messages to the original transaction generator (e.g. an ATM), thereby completing the transactions. Depending on how the software is configured, it can perform all of the functions necessary to authenticate, authorize, route and settle an electronic payment transaction, or it can interact with other systems to ensure that these functions are performed. Payments processing software may be required to interact with dozens of devices, switch interchanges and communication protocols around the world.
BASE24-eps is an integrated electronic payments processing product marketed to customers operating electronic payment networks in the retail banking and retail industries. The modular, open architecture of the product enables customers to select the application and system components that are required to operate their networks. BASE24-eps offers a broad range of features and functions for electronic payment processing. BASE24-eps is licensed as a standalone electronic payments solution for financial institutions, retailers and electronic payment processors. BASE24-eps, which operates on International Business Machines’ (IBM) System z, IBM System p, Hewlett-Packard Company (HP) NonStop, and Oracle Solaris servers, provides flexible integration points to other applications and data within enterprises to support 24-hour per day access to money, services and information. On the HP NonStop platform, BASE24-eps uses NET24-XPNET, an ACI developed message oriented middleware solution. ACI continues to support and maintain a number of other retail payments engines which are no longer actively marketed to new customers.
BASE24 is an integrated family of software products previously marketed to customers operating electronic payment networks in the retail banking and retail industries. A substantial portion of ACI’s revenues are derived from licensing the BASE24 family of products and providing related services and maintenance as it has been the core of the ACI business since the Company’s inception. The BASE24 product line operates exclusively on HP NonStop servers. The HP NonStop parallel-processing environment offers fault-tolerance, linear expandability and distributed processing capabilities. The combination of features offered by BASE24 and the HP NonStop technology are important characteristics in high volume, 24-hour per day electronic payment systems. BASE24 makes use of NET24-XPNET, an ACI developed message oriented middleware solution.
Postilion is an integrated electronic payments processing system. It authenticates, authorizes, routes and switches transactions generated at ATMs and merchant POS sites as well as provides flexible infrastructure to handle key aspects of the back office functions. The product is used widely across the world, with a particular emphasis in Africa. This product is also used in the merchant retail domain.
Retail Banking Payments Card and Merchant Management
ACI Card and Merchant Management solutions are card issuing and merchant management products, which have been successfully used by the payments industry for many years. These products run on IBM System z, and various Unix and Microsoft Windows servers. ACI Issuer is a modern card and account management system. It has been developed to support national, international, and global financial institutions. The system has full multi-currency, multi-product, multi-institution and multi-language capabilities. It manages card portfolios in different countries and for different issuers on a single platform and has been built to fully comply with EMV standards. ACI Acquirer supports the full lifecycle of merchant portfolio management, including merchant onboarding, transaction acquisition, interchange fee qualification, settlement and statement generation. The system is enabled with the flexibility acquirers require to manage complex merchant portfolios.
ACI Interchange is the central monetary transaction manager, processing all incoming customer transactions and maintaining a central transactions database. ACI Interchange also manages the clearing and settlement communication with the international payment schemes, ensuring compliance with Visa, MasterCard, American Express, China Union Pay and JCB. The module can easily be adapted to manage clearing and settlement with additional networks such as domestic payment schemes. ACI Token Manager consists of a suite of products from ACI’s partner Bell Identification B.V. The Smart Card & Application Management System provides for central lifecycle management of smart cards and other tokens as well as the management of the applications activated within the scheme. The Key Management System facilitates the implementation of security concepts based on the generation, storage, recovery, import and distribution of cryptographic keys. The keys are used for encryption and decryption of data and for verification and authorization of trusted parties using digital certificates. ACI Token Manager for Mobile enables the delivery of payment tokens, such as wallets, to mobile phones.
ACI Payments Manager is an integrated, modular software solution that automates the processing, settlement and reconciliation of electronic transactions, as well as provides plastic card issuance and account management. This product is primarily marketed in North America. ACI Automated Dispute Manager enables issuers, acquirers, processors and payment networks to streamline and automate the dispute management process through workflow-based software components.
Wholesale Banking Payments
The Company’s wholesale banking solutions are focused on global, super-regional and regional financial institutions that provide treasury management services to corporations and correspondent banks. In addition, the market includes non-bank financial institutions with the need to conduct their own internal treasury management activities. ACI Money Transfer System provides high value payments processing, bulk payments processing and SWIFT financial messaging. The high value payments processing function, which produces the majority of revenues for the ACI Money Transfer System, is used to generate, authorize, enrich, route and settle high value wire transfer transactions in domestic and international environments. The ACI Money Transfer System product operates on IBM System p servers using the AIX operating system.
ACI Retail Commerce Server is a solution for retailers, is an integrated suite of electronic payments products that facilitate a broad range of capabilities. These capabilities include prepaid, debit and credit card processing, ACH processing, electronic benefits transfer, card issuance and management, check authorization, customer loyalty programs and returned check collection. The Retail Commerce Server product line operates on open systems technologies such as Microsoft Windows, UNIX and Linux, with the current installations deployed on the Microsoft Windows platform. ACI In-store Solution supports retailers and drives the retailer’s payment portion of the customer’s in-store purchase experience. The In-store solution prompts the consumer and gathers the necessary card payment details to process the payment request. Importantly, the solution helps retailers control the costs and risk of key regulatory issues such as PCI compliance and data theft at the point of sale.
Payment Fraud Management
ACI Proactive Risk Management is a payment fraud detection system designed to help card issuers, merchants, merchant acquirers and financial institutions combat fraud schemes. The system combines the pattern recognition capability of neural-network transaction scoring with custom risk models of rules-based strategies and advanced client/server account management software. The real time capability enables fraud assessment to be part of the authorization process preventing fraud from occurring. Proactive Risk Management operates on IBM System z, HP NonStop, Oracle Solaris and Microsoft Windows servers. This product offers customers the flexibility to automate activities and processes across the complete lifecycle of a case related to fraud. Cases are created when fraud officers checking an alert within Proactive Risk Manager identify fraud or money laundering. The solution is a basic framework that defines processes for researching and resolving cases, including investigation resources, timeframes, escalation paths and alerts.
The Payments Infrastructure products provide specific technology extensions to augment the business services provided in the business service domains. ACI Communication Services provides a range of communication services to enable message exchange on multiple platforms in particular enabling applications to support legacy protocols, such as SNA and X.25, running over TCP/IP networks. It also supports hybrid networking environments such as IBM’s HPR/IP. This set of products runs on HP NonStop, IBM System z and Unix platforms. ACI Enterprise Security Services is a suite of security solutions that secure access to systems and resources. These products run on the HP NonStop platform and are designed to take advantage of HP NonStop fundamentals.
ACI Web Access Services allows HP NonStop users to securely expose existing applications to peer systems as well as PC clients and Web browsers. Web Access Services supports new GUI client development, standard 6530 and 3270E terminal emulation or automated data stream transformation to give users a range of options for integrating NonStop services across the enterprise. ACI Payment Testing (ASSET) is a simulation and testing tool that allows companies involved in electronic payments to simulate devices and transactions, and perform application testing. ASSET is available for use with BASE24, BASE24-eps, Postilion, and ACI Proactive Risk Manager.
Prognosis is available for use with BASE24, BASE24-eps, Postilion, ACI Proactive Risk Manager, and ACI Money Transfer System. ACI Mobile Alerting powered by Spectrum MoneyGuard offers fraud or service alert options in near real-time with SMS messages to their mobile phones of events affecting their banking transactions. When used for fraud alerting, customers have the option of responding via text (two-way communication) and requesting a block of the card and a confirmation is sent.
It offers its customers a wide range of professional services, including analysis, design, development, implementation, integration and training. It has service professionals within each of its three geographic regions who generally perform the majority of the work associated with installing and integrating its software products, rather than relying on third-party systems integrators. It utilizes a standard methodology to deliver customer project implementations across all products lines. Within the process, it provides customers with a variety of services, including on-site solution scoping reviews, project planning, training, site preparation, installation, product configuration, product customization, testing and go-live support, and project management throughout the project lifecycle. Product-support-funded services are available to customers after a solution has been installed and are based on the relevant product support category. A team of support analysts and an appointed customer manager are available to assist customers. Technical services are provided to customers who have licensed one or more of its software products. Services offered include programming and programming support, day-to-day systems operations, network operations, help desk staffing, problem resolution, system design, and performance planning and review. Technical services are typically priced according to the level of technical expertise required. ACI’s education courses provide students with knowledge at all levels, to enhance and improve their understanding of ACI products. ACI also provides further, more in-depth technical courses that allow students to use practical labs to enhance what they have learned in the classroom. The ACI trainers’ ability to understand customers’ systems means ACI can also provide tailored course materials for individual customers.
ACI’s testing services team works within the ACI customer base to establish testing practices and build a standard testing environment that meets an organization’s current needs, and is easily extensible for future requirements. It is important that any testing environment encompasses all aspects of the testing lifecycle (i.e., functional, acceptance, regression and stress testing), as well as allowing ease of use by the appropriate staff. ACI’s testing services can provide this environment as either a stand-alone deliverable or as a fully managed service.
ACI is committed to providing consulting services to its customer base. In order to do this, it has assembled a team of technicians with many decades of experience, not only with ACI solutions, but also in the payments industry in general. Trusted globally, these consultants are available to provide technical assistance to ACI’s customers across the full range of the ACI portfolio. The consultants’ knowledge and understanding of ACI’s customers allow them to define, design and build appropriate technical solutions. This in turn provides an enhanced business offering to customers, ultimately enabling a greater competitive advantage and increased satisfaction. It offers facilities management services whereby it operates a customer’s electronic payments system for multi-year periods. Pricing and payment terms for facilities management services vary on a case-by-case basis giving consideration to the complexity of the facility or system to be managed, the level and quantity of technical services required, and other factors relevant to the facilities management agreement.
The Company competes with Clear2Pay NV/SA (Clear2Pay), Intuit Corporation, Bottomline Technologies, ARGO, FIS, Fundtech Ltd, First Data Corporation, Fidelity National Information Services, Inc, Fiserv, Inc., China Systems, CSI, Misys, CGI, Clear2Pay, Computer Sciences Corporation, Fidelity National Information Services, Inc., Pegasystems Inc., OpenWay Group, Total System Services, Inc. (TSYS), Alaric Technology Inc., BPC Banking Technologies, PayEx Solutions AS, Financial Software and Systems, CR2, Lusis Payments Ltd., Opus Software Solutions Private Limited, Atos Origin S.A., Fidelity National Information Services, Inc., First Data Corporation, SiNSYS, TSYS, VISA, MasterCard, Dovetail Software, IBM, Logica Plc, Tieto Corporation, AJB Software Design, Inc., Retalix, Heartland Payment Systems, Inc., Servebase Computers Ltd, Tender Retail Inc., VeriFone Systems, Inc, Actimize, Inc., Fair Isaac Corporation, BAE Systems Detica, ReD, Memento Inc., Norkom Technologies, and SAS Institute, Inc., CA Technologies, HP and Oracle USA, Inc.
ACI Worldwide Inc
Suite 300, 3520 Kraft Rd
NAPLES FL 34105