United States

Profile: Agilysys Inc (AGYS.O)

AGYS.O on Nasdaq

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Agilysys, Inc., incorporated on February 4, 1963, is a technology company. The Company provides software for point-of-sale (POS), property management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions and services to the hospitality industry. The Company serves four market sectors: gaming, both corporate and tribal; hotels, resorts and cruise; foodservice management, and restaurants, universities, stadia and healthcare. The Company is a developer and marketer of software enabled solutions and services to the hospitality industry, including hardware and software products; support, maintenance and subscription services, and professional services. The Company offers its solutions in areas, such as POS, property management, inventory and procurement, workforce management, and mobile and wireless solutions. The Company operates across North America, Europe and Asia.


The Company offers various products and solutions for the hospitality industry. The rGuest platform is designed to run as a Software as a Service (SaaS)-based platform on the public cloud, private cloud, on-premise or in a hybrid configuration. rGuest's architecture functions for both multi-property and single property customers. The rGuest enterprise platform identifies and tracks guest profile and behavior, enables historical analysis of data, enables real-time management through mobile and Web interfaces for remediation of business and guest related issues, creates a framework for core services for the delivery of business applications, provides for integration with other hospitality management systems, and uses various infrastructure design elements, such as global and multi-language support, regulatory compliance and security, including authentication, authorization, encryption, tokenization, handling of payment and personally identifiable information (PII) information, and overall application data and user security. The rGuest platform includes various in-market solutions, such as rGuest Stay, rGuest Seat, rGuest Pay and rGuest Analyze.

rGuest Stay is a guest-centric property management system. rGuest Stay offers group room block management; room inventory; flexible rate management; reservations, including interfaces that accept reservations from online travel agencies and the hotel's own Website; guest service management, including check-in, check-out and in-house experience management; upselling and upgrades of reservations during check-in, guest, company and travel agent profile management; folio management and charge routing; housekeeping; accounts receivable, and integrated credit card processing using tokenization and validated point-to-point encryption (P2PE) technology. rGuest Seat is a guest-centric table, reservation and wait list management solution. rGuest Seat offers streamlined online reservations; wait list automation; two way text communications with waiting guests; accessibility of guest data based on their previous dining experiences; library of reconfigurable reports that can be accessed in real time or received through e-mail at a scheduled delivery time; integrated POS that automatically updates the status of the guest experience and imports data about the guest, and real-time table status visibility.

rGuest Pay is the Company's payments gateway. rGuest Pay protects guests' financial data by using P2PE and tokenization with every credit card transaction. rGuest Pay is an enterprise-grade gateway that offers support for the United States credit card processors and a range of payment device options for every use-case, including countertop, pay-at-table, Europay, MasterCard and Visa (EMV), mobile tablet and signature capture scenarios. rGuest Pay offers a range of credit card processing services; payment security through tokenization and P2PE; hardware capable of supporting EMV and near field communication (NFC) transactions; integration with third-party application through an application program interface (API); consolidated transaction reporting, and payment processor support. rGuest Analyze is a platform-based subscription data analysis service focused on the needs of the hospitality industry. rGuest Analyze is a business intelligence solution that is delivered through the cloud (SaaS). rGuest Analyze collects data from Agilysys POS and property management solutions. rGuest Analyze offers cross-enterprise and centralized reporting across sites, venues and profit centers; slice-and-dice reporting without the need for information technology (IT) or database administrator (DBA) resources; customizable reports; Web-based reporting tool with drag-and-drop capabilities for data exploration and report generation, and the ability to design, publish and disseminate executive level dashboards with both Web and mobile views.

The Company also has a range of market offerings for property management, POS, inventory procurement, workforce management, document management and activity booking product and services. The Company's property management systems (PMS) offerings include Agilysys Lodging Management System (LMS), which is Web-enabled and runs around the clock to automate various aspects of hotel operations in properties of 1,000 rooms or more; Agilysys Visual One PMS, which is installed in hotels ranging from 50-1,500 rooms, and provides an integrated solution with interfaces to global distribution systems (GDSs) and its other products, and Agilysys Insight Mobile Manager, a mobile dashboard application that enables hotel managers to view property information, including arrivals and departures, very important persons (VIPs), total guests, housekeeping, revenue and groups, from a mobile device. It is supported by iPad, iPad mini and iPhone mobile devices, and integrates with the Agilysys LMS property management solution. The Company's POS offerings include Agilysys InfoGenesis POS, a POS software that combines reporting and configuration capabilities in the back office with a terminal application; Agilysys InfoGenesis Flex, a mobility solution that offers POS functionality on a Windows tablet, such as the Dell Venue 8 Pro; Agilysys InfoGenesis Mobile, a mobile POS solution that integrates with Agilysys InfoGenesis POS software; Agilysys MPOS, a handheld POS solution that integrates with InfoGenesis POS to enable guest service in any location; Agilysys eMenu, an online ordering application, and Agilysys eCash, which takes traditional cashless payment and stored value card capabilities and integrates them directly with InfoGenesis POS.

The Company's inventory and procurement offerings include Agilysys Eatec, which provides purchasing, inventory, recipe, forecasting, production and sales analysis functions, and offers catering, restaurant, buffet management and nutrition modules in a single Web-enabled solution; Agilysys EatecTouch, an optional software applet that operates on any MicroSoft Windows-based POS terminal, providing users with access to the Eatec application from various terminal locations; Agilysys EatecPocket, a Microsoft Windows Mobile compatible application designed to work on a handheld wireless device, enabling users to perform inventory transactions; Agilysys Stratton Warren System (SWS), which manages the procurement process via e-commerce, from business development to the management of enterprise-wide backend systems and daily operations, and Agilysys SWS Direct, an add-on module for SWS. The Agilysys Workforce Management Solution (WMx) is an enterprise-level labor management solution which offers tools for performance-based scheduling, dynamic labor forecasting, embedded workflow for employee hiring, employee self-service, various time capture solutions, and integration to various POS, PMS, inventory and payroll systems.

Agilysys DataMagine is an imaging module and archiving solution that enables users to capture and retrieve documents and system-generated information; Agilysys GolfPro, a module that offers golf property managers professional shop management with tee time scheduling, member profile or billing, tournament management, and Web and e-mail access bundled into one solution. The Agilysys Spa Management software covers various aspects of running a spa business, from scheduling guests for services to managing staff schedules. Agilysys LMS ARTS interfaces with hotel guest data, enabling reservationists to pre-plan activities when booking a guest's room. The application also places canceled activities back into inventory for resale. Agilysys Visual One Activities software streamlines the management of various amenities and activities a property has to offer.

Support, Maintenance and Subscription Services

The Company offers contracted technical support, maintenance and subscription services. The Company provides its services to various customers both on and off-premise.

Professional Services

The Company is engaged in designing, implementing, integrating and installing customized solutions into both legacy and newly created platforms. For existing enterprises, the Company integrates new systems and for other customers, it becomes a partner that can manage rollouts and construction schedules.

The Company competes with MICROS Systems, Inc., NCR, Par Technology, Infor, IDeaS Revenue Solutions, POSitouch, Northwind and Xpient Solutions.

Company Address

Agilysys Inc

1000 Windward Concourse Ste 250
ALPHARETTA   GA   30005-2072
P: +1770.8107800

Company Web Links

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