Profile: Astea International Inc (ATEA.OQ)
19 Jun 2013
Astea International Inc. (Astea), incorporated in 1979, develops, markets and supports service management software solutions, which are licensed to companies that sell and service equipment, and/or sell and deliver professional services. Astea solutions are used in industries, such as information technology, medical devices and diagnostic systems, industrial controls and instrumentation, retail systems, office automation, imaging systems, facilities management, telecommunications and other industries with equipment sales and service requirements. Astea provides customers with a range of professional consulting, training and customer support services to implement its products and integrate them with other corporate systems, such as back-office financial and enterprise resource planning (ERP) applications. Astea also maintains and supports its software over its installed life cycle.
Astea offers all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management and mobile workforce management. Astea’s software has been licensed to approximately 650 companies worldwide. Customers range from mid-size organizations to large, multinational corporations with geographically dispersed locations around the globe. The Company markets and supports its products through a worldwide network of direct and indirect sales and services offices.
Astea Alliance is a service management offering consisting of software applications and services. The software product consists of a series of applications. It integrates and optimizes business processes for campaigns, call center, depot repair, field service, logistics, projects and sales and order processing. Astea extends its application suite with mobile, dynamic scheduling, portals, business intelligence, tools and services solutions. Astea solutions are used in industries, such as information technology, medical devices and diagnostics systems, industrial controls and instrumentation, retail systems, office automation, imaging systems, facilities management, telecommunications and related industries with equipments sales and service requirements.
During the year ended December 31, 2011, Astea launched Alliance Mobile Universal to deliver enterprise functionality optimized for the devices, such as Android, iPhone and iPad. Astea’s Alliance Mobility Suite consists of Alliance Mobile Select, which is Astea’s original mobile solution supporting Windows Mobile devices and Windows laptops, and the newest addition, Alliance Mobile Universal. Astea also introduced FieldCentrix FX Mobile which also leverages HTML5 technology to operate with the same extended list of devices.
As of December 31, 2011, Astea Alliance offering consisted of core applications, mobile applications, extended portals, reporting and business intelligence and tools. Astea Alliance core applications consists of Alliance Contact Center, Alliance Depot Repair, Alliance Field Service, Alliance Logistics, Alliance Marketing Campaigns, Alliance Order Processing, Alliance Professional Services, Alliance Sales And Alliance Dynamic Scheduling Engine. Astea Alliance mobile applications consist of Alliance mobile, laptop and pocket personal computer (PC) and Alliance 2-way paging. Astea Alliance extended portals consist of customer self-service, remote technician and vendor and third party management. Astea Alliance reporting and business intelligence consists of Alliance reporting and Alliance business intelligence. Astea Alliance tool consists of Alliance links, Alliance studio and Alliance knowledge base.
FieldCentrix Enterprise Suite
The FieldCentrix Enterprise is a service management solution that runs on a range of mobile devices (handheld computers, laptops and PCs, and Pocket PC devices), and integrates with customer relationship manager (CRM) and ERP applications. The FieldCentrix Enterprise offering consists of FX Service Center, FX Mobile, FX e-Service, FX Fleet Manager, FX Interchange, FX Interchange for JD Edwards and FX Mobility Express.
FX Service Center is an Internet-based service management and dispatch solution that gives organizations command over their field service operation in order to manage call taking, entitlement verification, field personnel scheduling and dispatching, customer service, work orders, timesheets, service agreements, inventory and equipment tracking, pre-invoicing and reporting. FX Mobile is a workflow software product that uses wireless communications technology with handheld computers, laptops and personal digital assistants (PDA’s) to automate field service processes.
FX e-Service is an extension of the FieldCentrix solution that provides a customer self-service portal that links directly from a customer’s Website. FX Fleet Manager is FieldCentrix’s Global Positioning System (GPS) offering to help customers manage their mobile resources. FX Interchange software provides data transporting services that allow enterprises to integrate FieldCentrix Enterprise to legacy and business systems. FieldCentrix field service automation software and JD Edwards Enterprise and EnterpriseOne applications are integrated to provide medium to large companies with a way to streamline and automate field service operations. FieldCentrix offers a mobilized application development toolkit called FX Mobility Express. The FX Mobility Express toolkit is bundled with FieldCentrix’s mobile middleware.
Astea Client Services
Astea’s professional services engagement includes planning, prototyping and implementation of Astea’s products within the client’s organization. Astea’s technical services teams provide services related to installation, data verification, functional design, technical design, system infrastructure setup or changes, customizations, quality assurance activities, testing and go-live support. Astea’s customer support organization provides customers with telephone and online technical support, as well as product enhancements, updates and new software releases. Software and database installation/creation training is provided, as required and/or recommended.
The Company competes with SAP AG, Oracle Corporation, Amdocs Limited and Viryanet Ltd.
Astea International Inc
240 Gibraltar Road
HORSHAM PA 19044-2306