United States

Profile: AudioCodes Ltd (AUDC.OQ)

AUDC.OQ on NASDAQ Stock Exchange Global Select Market

29 Jul 2016
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AudioCodes Ltd., incorporated on November 22, 1992, designs, develops and sells products and services for voice and data over packet networks. The Company's products primarily provide the media gateway and session border controllers (SBC) element in the network, as well as voice over Internet protocol (VoIP), end-points, such as Internet protocol (IP) Phones and VoIP mobile clients. The Company's products facilitate the transmission of voice, data and fax over packet networks. The Company provides products and services through two main business lines: network and technology. Its Network products consist of customer premises equipment (CPE), gateways for the enterprise and service provider (or carrier) markets and of carrier-grade-oriented low- and mid-density media gateways for service providers and ESBCs. Its technology products are enabling in nature and consist of its chips and boards business products. These are sold primarily to original equipment manufacturers (OEMs), through distribution channels.

Networking Products

The Company's Networking line of products includes products that are network level products. Networking products are deployed in enterprise unified communications networks, service providers residential and access networks, trunking applications in carrier networks, and fixed-mobile convergence applications. Its media gateways enable voice, data and fax to be transmitted over Internet and other protocols, and interface with third party equipment to facilitate enhanced voice and data services. It offers analog media gateways for toll bypass, residential gateways, hosted, access and enterprise applications; and digital media gateways with various capacities for wireless, wireline, cable, enterprise, fixed mobile convergence, and unified communications.

The Company's session border controller (E-SBC) for enterprises and service providers connecting to SIP trunk and hosted services and between unified communications and IP PBX systems. Its SBCs provide demarcation for security, interoperability, local survivability and assurance that are required for reliable IP to IP connectivity between enterprise branch offices and main office, between enterprise and SIP trunking or cloud-based applications service providers. E-SBCs also connect between IP-PBXs and unified communication systems from different vendors, and enable remote workers connectivity into the enterprise VoIP network. In the service and cloud provider segment, its SBCs function primarily as Access SBCs providing security, multi-tenancy and connectivity for the business customers of the hosted application server.

The Company's multi-service business routers integrate multiple data, telephony and security services into a single device. Building on its media gateway CPE line, it has added the support of additional functions, such as a LAN switching, data routing, firewall WiFi Access Point, WAN interface and a session border controller, providing service providers with an integrated demarcation point and the enterprise with an all-in-one solution for its communications needs.

The Company's IP phones include a family of phones designed for high definition Unified Communications and Contact Centers markets, as well as for IP-Centrex (or Hosted Unified Communications) service provider solutions. The company offers a variety of products for Microsoft unified communication environments. These products include connectivity platforms that are based on its Mediant gateway and SBC devices, as well as survivable branch appliances (SBAs), enhanced gateways, E911 gateways and SBCs and One Box 365 (designed to allow Enterprise Voice capabilities and PSTN connectivity for Office 365 customers). Other products for the Microsoft Lync environment include IP phones and applications such as faxing solutions, call recording solutions (SmartTAP) and Speech Recognition Auto Attendant solutions.

The Company's media servers enable conferencing, multi-language announcement functionality, and other applications for voice over packet networks. It offers a professional service module of VoIP network assessment for enterprises (VNA). The VNA is provided to enterprises seeking a transition to deployment of unified communications and IP contact centers. The VNA provides the customer with an understanding of its existing IP network capability and readiness to carry VoIP traffic on top of data services and value added applications for unified communications.

The Company's Product Families include Analog Media Gateways for Toll Bypass Service Provider Access and Enterprise Applications. The Company's MediaPack family comprises its analog and basic rate interface (BRI) media gateways for toll bypass service provider access and enterprise applications. These products are designed to allow the network by providing technology solutions that deliver voice and fax services to the corporate market small businesses and home offices. The Company's analog media gateways for access and enterprise applications provide media streaming functionality while being either controlled by a centralized call agent or used in box VoIP control protocols (SIP H.323 and MGCP). This product family utilizes its experience and digital signal processing or DSP technology for echo cancellation voice compression silence suppression and comfort noise generation.

The MediaPack family includes the MP112, 114, 118 and 124 analog gateways supporting two, four, eight or 124 analog lines respectively, as well as the MP-2xx family of residential and Small Office Home Office (SOHO) gateways (MP-252, MP-262 and MP264) . The MediaPack 262 and 264 (MP-252) are feature-rich SOHO gateways for hosted business telephony. With VDSL2 and Gigabit access multiple antenna wireless local area network (LAN) connectivity, Digital Enhanced Cordless Technology (DECT) handsets supporting high-definition (HD) VoIP, bluetooth interface for connecting cellular phones and optional battery backup, it is an all-in-one solution for hosted telephony and unified communications providers. The MP-252 supports ADSL2+ targeting the residential market.

The Mediant Family of Products SBCs, Digital and Mixed (Digital and Analog) Media Gateways (MGWs),) and Multi-Service Business Routers (MSBRs) for Service Provider Access and Enterprise Applications (Mediant 500L, 500, 800, 1000, 2000, 3000 Media Gateways and SBC, Mediant4000, 9000 SBCs, Mediant SE and VE Software and virtualized SBCs and Mediant 500L, 500, 800 and 1000 MSBRs),as well as capacity Media and Transcoding Gateways for Wireless, Wireline and Cable Service Provider networks (Mediant, 5000 and 8000).The Mediant product family offers scalability and functionality, providing a full suite of standards compliant control protocols and public switched telephone network (PSTN), signaling interfaces for a variety of applications in most unified communications, IP-PBX, SIP application and softswitch controlled environments. This product family is compatible with voice over IP voice coders and protocols, including code-division multiple access, or CDMA, global system for mobile communications, or GSM, CDMA2000, universal mobile telecommunications service, or UMTS, and Long Term Evolution (LTE), as well as narrowband and wideband voice coders used in enterprise and Over the networks, such as OPUS SILK, RTA, SPEEX, G.722 and more. It builds on its VoIPerfect architecture.

The Mediant family of products consists of a number of models that offer different capacity, that is the number of concurrent calls or sessions that the gateway or SBC can handle. The capacity of its Mediant products range from approximately 30 concurrent calls/sessions to 24,000 concurrent calls/sessions. The company's product line specifically designed for the Microsoft unified communications environment, known as Lync. These products include Lync qualified IP Phones, enhanced gateways, enterprise session border controllers, survivable branch appliances and OneBox365 (integrated Lync, SBC and MGW for Office365 voice deployments) based on its Mediant family, as well as faxing solutions, auto attendant solutions and SmartTAP, a passive compliance recording solution.

The Company's SBC technology integrates into all Mediant platforms, except the Mediant5000 and Mediant8000 gateways. It offers secure VoIP and multimedia traversal of firewall (FW), and network address translation (NAT), systems, as well as denial of service, or DoS, attack prevention at both the signaling and media layers. These products target the VoIP security, connectivity and Quality of Service (QoS) needs of enterprises and service providers of different sizes, migrating from traditional PSTN connectivity to IP. NAT and FW traversal as necessary to allow VoIP and multimedia sessions to pass from the service provider (SP) network to the residential, enterprise or other SP network.

The Mediant SBC also provides protocol mediation capabilities, which is the translation between two variants of the same VoIP protocol to enable two VoIP systems to communicate with each other. Examples of protocol mediation include connecting an IP PBX with SIP trunk services or connecting between two unified communication systems of different vendors. In addition, ESBCs support remote workers connectivity, enabling unified communications over IP between the enterprise and its workers located outside the premises. The market for these products includes value-added resellers system integrators and service provider channels. The Mediant 800 and 1000 products can also include an OSN (open solutions network) server module featuring a general purpose CPU and hard disk, allowing hosting of any third-party off-the-shelf application. This solution enables system integrators and software vendors to use these platforms for integrated unified communications solutions.

The company's IPmedia enables its customers to develop and market applications, such as unified communications, interactive voice response, call-centers, conferencing and voice-activated personal assistants. Its AudioCodes 300 and 400 Series of HD VoIP-enabled IP phones offer a dimension of voice call quality and clarity for the enterprise and service provider markets. The AudioCodes One Voice Operations Center provides a complete end-to-end voice network control, service assurance capabilities and comprehensive reporting tools. The AudioCodes One Voice Operations Center uniformly manages, monitors and operates the entire AudioCodes portfolio, including SBCs and Media Gateways. The key components of One Voice Operation Center are the Element Management System and Session Experience Manager.

The Company's element management system (EMS) is a solution for centralized, standards-based management of its network products, covering all areas vital to the efficient operations, administration, configuration, provisioning and monitoring of its Mediant and MediaPack VoP gateways, session border controllers and 300/400 IP phones series. Its EMS offers network equipment providers and system integrators setup of medium and large VoP networks with the advantage of a single centralized management system that configures, provisions and monitors all of AudioCodes gateways and session border controllers deployed, either as customer premises equipment, access or core network platforms. The EMS for IP phones module provides day one management operations, such as automatic provisioning and firmware download, user management, comprehensive configuration file templates and mass operations. The EMS for IP phones day by day operation consist of real time dashboard showing per end user the status of the IP phone, as well as showing and forwarding IP phone alarms.

The Company's Session Experience Manager (SEM) is an integral part of the One Voice Operations Center suite. This software module is built to monitor, analyze, report and control the quality of voice over IP in real-time for enterprise and service providers' networks. SEM is designed as an intuitive, easy to use solution, which includes an array of advanced tools producing a continuous comprehensive view of voice quality of experience at the enterprise and service provider network and its connecting trunks. Among these tools are network views to map devices and their associated voice quality, graphic illustrations of VoIP call metrics, convenient drill down details of a given call, traffic trend analysis to identify current and future bottlenecks, active and historic alarm display, and flexible pre-defined reports. In addition to VoIP, SEM includes a tool for analyzing fax transmission quality. SEM complements its Element Management System (EMS) by providing comprehensive configuration, monitoring and performance solutions for IT managers and service providers deploying a network of AudioCodes network products. Session Experience Manager for Lync expansion is an intelligent analysis tool to quickly isolate and remediate real time problems over a VoIP eco system that is comprised of Microsoft Lync and Audiocodes One Voice integrated solution. The SEM for Lync has visibility on all voice calls within the Lync environment, including Lync to Lync, Lync to federated, Lync to remote workers, Lync to Gateway/SBC and Lync to mediation server.

Technology Products

The Company's technology products include signal processor chips process and compress voice, data and fax and enable connectivity between traditional telephone networks and packet networks; VoIP communications boards; Media processing boards for enhanced services and functionalities, and Voice and data logging hardware integration board products. The company's signal processor chips compress and decompress voice, data and fax communications. This enables these communications to be sent from circuit-switched telephone networks to packet networks. Its chips are digital signal processors on which it has embedded its algorithms. These signal processor chips are the basic building blocks used by its customers and the Company to enable their products to transmit voice, fax and data over packet networks. Its communications boards are designed to operate in gateways connecting the circuit-switched telephone network to packet networks based on IP. Its IPmedia boards provide voice and fax processing capabilities. Its SmartWORKS family of products is its voice and data logging hardware integration board product line.

The Company competes with Media5, Grandstream, Innovaphone AG, Natex, Iskratel, Zyxel, Adtran, Sonus Networks, Tainet Communication System Corp., Patton, Sangoma, Dialogic, Pirelli Broadband (ADB), Technicolor, Sagemcom, Netgear, Polycom Snom, Yealink, Cisco, Genband, Ferrari, Juniper, One Access, Huawei, Oracle, Avaya, Ingate, Edgewater Networks, HP, Paton, Broadcom, Octasic, Mindspeed, Cavium, Texas Instruments, Dialgic, PIKA Technologies, Polycom, Yaelink, SNOM, Alcatel-Lucent, Siemens, Aastra, NEC, Fritzbox, ADB Global, Bewan and ZTE.

Company Address

AudioCodes Ltd

1 Hayarden Street, Airport City
LOD     70151
P: +9723.9764000
F: +9723.9764040

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