Profile: Blackbaud Inc (BLKB.OQ)
Blackbaud, Inc., incorporated on March 22, 2004, is a cloud software company. The Company offers a range of cloud and on-premise solutions, as well as a resource network that empowers and connects organizations of all sizes. The Company's segments include the General Markets Business Unit (the GMBU), the Enterprise Customer Business Unit (the ECBU) and the International Business Unit (the IBU). The GMBU is focused on marketing, sales, delivery and support to all emerging and mid-sized prospects and customers in North America. The ECBU is focused on marketing, sales, delivery and support to all large and/or strategic prospects and customers in North America. The IBU is focused on marketing, sales, delivery and support to all prospects and customers outside of North America. It operates in four geographic regions: the United States, Canada, Europe and Australia. The Company's portfolio of software and services supports nonprofit fundraising and relationship management, digital marketing, advocacy, accounting, payments and analytics, as well as grant management, corporate social responsibility (CSR) and education.
The Company's solutions can be combined with a range of consulting, training and professional services, maintenance and technical support, as well as payment processing, analytic and business intelligence services. In addition, it offers solutions, including CSR programs, grant management, employee involvement, foundation management and other philanthropic activities. It provides solutions and services in various areas that address various technological and business process needs of its customers, such as fundraising and relationship management; analytics and business intelligence; communication and marketing; finance and operations; K-12 private schools; arts and cultural; customer success; customer support and maintenance; payment processing; professional services; training, and CSR.
The Company's offerings in fundraising and relationship management include Raiser's Edge NXT, Blackbaud CRM, Luminate CRM, eTapestry and everydayhero. Raiser's Edge NXT is its cloud fundraising and relationship management solution. Blackbaud CRM is a customizable fundraising and relationship management solution. Blackbaud CRM helps organizations build personalized relationships with constituents, build their brand through online engagement and multichannel communication tools, and fundraise, leveraging campaign management, business intelligence and analytics. Luminate CRM is its Salesforce-based constituent relationship management (CRM) offering for nonprofits and is sold as a single integrated solution with Luminate Online. The components of Luminate CRM are campaign management, constituent relations, business intelligence and analytics. When combined with Luminate Online, it provides functionality to help nonprofits with online fundraising, peer-to-peer event fundraising, payment processing, e-mail marketing, advocacy and Website management. eTapestry is a cloud fundraising and donor management solution built specifically for smaller, developing nonprofits in need of a cloud solution to support basic fundraising needs. It offers nonprofit organizations a way to manage donors, process gifts, create reports, accept online donations and communicate with constituents. everydayhero is a cloud crowdfundraising solution designed to meet the peer-to-peer fundraising needs of nonprofits' supporters.
The Company's analytics offerings provide solutions for donor acquisition, prospect research, data enrichment and performance management. Its donor acquisition solutions leverage data assets to create acquisition mailing lists and predictive models that identify donor populations that meet the affinity, value and response criteria of its nonprofit customers. Its prospect research solutions include custom data modeling that delivers information on a prospect's probability to make a gift to an organization; wealth screenings that deliver detailed wealth information and giving capacity data on prospects, and Web-based prospect management software that combines public data with donor information from a nonprofit's database to build a complete view of prospects for targeting and securing gifts. Its data enrichment solutions include identifying outdated address files in the database and making corrections based on the United States Postal Service data, as well as appending data by using known fields in an organization's constituent records to search and identify demographic and contact information. Its performance management solutions create performance and industry analysis reports for nonprofit organizations to assess marketing and operational effectiveness and also to influence operational planning.
The Company's offerings in communications and marketing include Luminate Online, Blackbaud Online Express and Blackbaud NetCommunity. Luminate Online includes tools to build online fundraising campaigns as part of an organization's existing Website or as a standalone fundraising site. Blackbaud Online Express is a cloud fundraising and marketing tool designed for smaller nonprofit organizations using Raiser's Edge. It provides nonprofits with features and functionality, such as e-mail marketing, donation forms, event registrations and dashboard metrics. Blackbaud NetCommunity is an online marketing and communications tool that enables organizations that utilize Raiser's Edge software to build interactive Websites and manage e-mail marketing campaigns. With Blackbaud NetCommunity, organizations can establish online communities for social networking among constituents and also provide a platform for online giving, membership purchases and event registration.
The Company's offerings in finance and operations include Financial Edge NXT, GIFTS Online, FIMS and Blackbaud Outcomes. Financial Edge NXT is the cloud accounting solution for nonprofits. GIFTS Online is a cloud-based solution built with functions that provide grant making capabilities. FIMS is an on-premises, integrated foundation management system that helps community foundations, faith-based organizations, and education and scholarship programs manage grants, finances and donors in a centralized system. It features an open, customizable framework that helps community foundations manage everything from donors, gifts and investments to grants, grantees, funds and financials. It also offers FIMS as a fully hosted solution. Blackbaud Outcomes empowers funders and nonprofits to collaborate around their intended program outcomes and work together to achieve impact.
The Company's offerings in K-12 private schools include onMessage, onRecord, onCampus, onBoard, Smart Tuition and Smart Aid. onMessage is a content management system that gives schools the flexibility to build and edit Webpages. onRecord allows schools to manage schedules, transcripts and grade point averages (GPAs). onCampus is a learning management system that manages, connects and shares information with students, parents and an entire school community. onBoard is an enrollment management system that simplifies a school's admissions process. Smart Tuition benefits schools by giving administrators access to financial data and payment services, and by giving parents ways to remit tuition payments. Smart Aid offers schools the ability to accept online, customized applications for financial aid and to make financial aid decisions with a Hobbies, Interest and Lifestyles (HIL) profile.
The Company's arts and cultural solution includes Altru, a cloud solution that helps arts and cultural organizations consolidate admissions, membership, fundraising, merchandise and marketing. It contains tools for constituent and membership management, program sales, retail sales and ticketing, volunteer management and events management. It also has reporting functionality and tools to manage marketing, communications and fundraising. Its Customer Success organization manages the business and technical relationship with its customers. Its solutions provide its customers payment processing capabilities that enable their donors to make donations and purchase goods and services using various payment options, including credit card and automated clearing house (ACH) checking transactions, through online transactions.
The Company's consultants provide data conversion, implementation and customization services for each of its software solutions. These services include system implementation; data conversion, business process analysis and application customization; database merging and enrichment, and credit card transaction processing; database production activities, and Website design services. It provides a range of onsite, instructor-led online and on-demand training services to its customers relating to the use of its solutions and application of practices. Its AngelPoints is an integrated CSR solution that helps corporations mobilize the collective power of their employees to make an impact on their people, their company and the world. AngelPoints contains modules that help companies manage employee volunteer and giving programs.
The Company competes with Microsoft, Salesforce.com and Oracle.
2000 Daniel Island Dr
CHARLESTON SC 24992-7541