Profile: BT Group PLC (BT.N)

BT.N on New York Stock Exchange

17 Oct 2014
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$0.34 (+0.59%)
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BT Group plc, incorporated March 30, 2001, is a communications services companies, serving the needs of customers in the United Kingdom and in more than 170 countries globally. The Company’s activities are the provision of fixed-line services, broadband, mobile and television products and services, as well as networked information technology (IT) services. In the United Kingdom, the Company is a communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector. It also sells wholesale products and services to communications providers in the United Kingdom and globally. Globally, it supplies managed networked IT services to multinational corporations, domestic businesses and national and local government organizations. The Company has four customer facing lines of business: BT Retail, BT Global Services, BT Wholesale and Openreach. These are supported by its internal service unit, BT Technology, Service & Operations. On January 17, 2013, the Company acquired 100% of Tikit Group plc (Tikit).

BT Retail

BT Retail has four customer-facing divisions: BT Consumer, BT Business, BT Ireland and BT Enterprises. The Company is a consumer voice and broadband provider in Great Britain and have a pay-TV service. It sells its services under the BT and Plusnet brands. Plusnet provides voice and broadband services. It is a member of the YouView TV consortium. It supplies small and medium enterprises (SMEs) in Great Britain with fixed calls and lines, broadband, mobility and IT services, as well as data and voice networks. It also have specialist arms within BT Business, including BT iNet, specializing in infrastructure, security and unified communications; BT Engage IT, a provider of business-to-business IT equipment and services, and BT Business Direct, an online store providing IT, computing and networking equipment plus associated installation and support services.

In Northern Ireland, the Company provides communications services for consumers, SMEs and the public sector. In the Republic of Ireland, it serves corporate and public sector customers and are providers of wholesale network services. BT Enterprises consists of seven separate divisions, each one operating as a standalone business, which include BT Conferencing, BT Directories, BT Expedite & Fresca, BT Redcare, BT Payphones, BT Wi-fi and BT Tikit. It sells three things to consumers: fixed-voice, broadband and television. It sells fixed-voice, broadband, networking, IT and mobility products and services. These range from simple standalone products to managed services and complex customized solutions.

The Company offers IT services through five businesses. BT iNet and BT Engage IT sell cloud and data centre services, unified communications, security solutions, end-user support services, hardware, software and consultancy services. BT Business Direct sells hardware and software from a range of suppliers. BT Expedite & Fresca specialises in the retail sector. BT Tikit combines its specialist legal and accountancy software products with the technologies from multiple partners to give customers a fully-integrated solution, supported by a single supplier.

BT Global Services

BT Global Services is engaged in managed networked IT services. It provides a range of security products and services, including firewalls, Web security, intrusion prevention and threat monitoring. It provides IT services in its global data centers and deliver them over its global network. It offers a range of Internet protocol (IP), Ethernet and Web-based network services. It delivers these in more than 170 countries over a range of access technologies, including DSL, VPN and satellite. Its services provide the option of using e-mail, Web chat, social media and the phone - either through automated systems or dedicated advisors.

BT Wholesale

BT Wholesale sells voice, broadband and data communications products to fixed and mobile network operators (MNOs), Internet service providers (ISPs) and telecoms resellers in Great Britain. BT Wholesale’s managed network services combine BT products with third-party components and its own professional services, which include network solution design, field services, network migration, program management and risk management. It also offers industry-specific services to media companies and broadcasters. Its products and services include wholesale broadband, wholesale Ethernet, partial private circuits, voice services, IP exchange (IPX), managed network services (MNS), and media and broadcast services.

Communications providers (CPs) buy wholesale fiber and copper broadband services from it. Its WBC portfolio includes three fiber-to-the-cabinet (FTTC) options, eight fiber-to-the-premises (FTTP) options and its asymmetric digital subscriber line2+ (ADSL2+) copper broadband service. It designs bandwidth Ethernet services to help CPs extend their networks. It is a provider of partial private data circuits, which enable its customers to complete their own networks and help them extend the reach of their services.

The Company offers managed voice solutions for CPs who do not want to invest in their own public switched telephone network (PSTN) or IP voice networks. Its Wholesale Calls product is an end-to-end PSTN voice service. It offers voice interconnect services. It enables fixed and mobile operators with differing voice over Internet protocol (VoIP) networks to connect VoIP-to-VoIP and VoIP-to-traditional voice calls by seamlessly translating them in an electronic clearing house, and it supports emerging services, such as high definition (HD) voice. It designs, builds, manages and transforms networks for them, while its white-label managed services help them offer products, such as voice and broadband. It can offer a complete service, from accepting and processing new orders through to customer service and billing the end-user. The Company’s global media network links all the main locations globally where producers create or distribute broadcast content. In addition, BT Agilemedia offers solutions to enable mass viewer participation in television voting and competitions.


Openreach is responsible for providing services over the local loop. This is made up of the copper and fiber connections between its exchanges, and homes and businesses. Openreach sells three main products: fiber broadband, copper-based services and Ethernet. With its Fibre Voice Access product, CPs can offer voice services over fiber, which offer similar functionality to copper voice services. Its fiber broadband network can also carry broadcast Internet Protocol television (IPTV) services.

Passive infrastructure access (PIA) products allow CPs to rent space in Openreach’s ducts or on telegraph poles. CPs can use this space for their own fiber instead of buying fiber-based broadband from the Company. Wholesale line rental (WLR) lets CPs offer own-branded phone services (with their own pricing and billing) using its equipment and network. They pay to use the copper line between its exchanges and customer premises. Local loop unbundling (LLU) allows CPs to offer digital subscriber link (DSL)-broadband services by installing their own equipment in its exchanges and renting the copper line. CPs can use our shared metallic path facility (SMPF) product to offer broadband over a WLR line or its metallic path facility (MPF) product to offer both phone and broadband services using their own equipment. Its Ethernet products offer symmetric, fiber-connectivity. CPs use them in their own networks and to provide bandwidth services to businesses and the public sector.

The Company competes with Vodafone, Colt Group, TalkTalk, Virgin Media, Daisy, XLN, Alternative Networks, KCOM Group, SCC, Computacenter, Phoenix IT, Kelway, Dimension Data, Logicalis, BICS and Level3.

Company Address

BT Group PLC

BT Centre, 81 Newgate Street
P: +4420.73565000
F: +4420.73565520

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