United States

Profile: BT Group PLC (BT.N)

BT.N on New York Stock Exchange

26 May 2017
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BT Group plc, incorporated on March 30, 2001, is a communications services company. The Company is engaged in selling fixed-voice services, broadband, mobile and television products and services, as well as various communications services ranging from phone and broadband through to managed networked information technology (IT) solutions and cyber security protection. The Company operates in five segments: BT Global Services, BT Business, BT Consumer, EE, BT Wholesale and Openreach. BT Global Services is engaged in providing managed networked IT services. BT Business provides communications and IT services in the United Kingdom and the Republic of Ireland (RoI). BT Consumer segment is a provider of fixed-voice and broadband services in the United Kingdom. EE is a mobile network operator in the United Kingdom and provides mobile and fixed communications services to consumers, businesses, the public sector and the wholesale market. BT Wholesale provides services to communications providers (CPs). Openreach provides services, such as copper and fiber connections between its exchanges, and homes and businesses.

BT Global Services

The BT Global Services segment serves approximately 6,200 large corporate and public sector customers. BT Global Services includes BT Connect, BT Assure, BT One, BT Contact, BT Compute and BT Advise. BT Connect offers a range of secure Internet protocol (IP), Ethernet and Internet virtual private network services, including direct connectivity to third-party cloud services providers. It delivers network services across approximately 180 countries over a range of access technologies, including Digital Subscriber Line (DSL), Ethernet and satellite. BT Assure provides a range of products and services to help protect organizations against threats, including firewalls, Web security, intrusion prevention and threat monitoring.

BT One collaboration services help customers simplify their communication channels and transform the way they interact with their customers, colleagues, partners and suppliers. BT Contact offers a range of ways for its customers to communicate together, including e-mail, Web chat, video, social media and the phone, either through automated systems or dedicated advisors. The BT Compute provides IT services across the Company's network, from approximately 50 data centers around the world. Its services range from traditional telehousing and colocation to the public, private and hybrid cloud solutions. Its BT Advise provides the connection between business strategy and technology.

BT Business

BT Business is engaged in fixed-voice, networking and broadband services. Its BT Business has four divisions: UK SME, UK Corporate, BT Ireland and BT Business solutions. UK SME supplies small businesses, ranging from traders through to complex organizations (including schools and colleges), with communication solutions and IT services. The Company serves customers through a number of channels, including the network of approximately 40 independent BT Local Business franchisees. UK SME also has three businesses: BT Redcare, which is engaged in providing fire and security alarm signaling services, surveillance networks and control room services; BT Directories, which is engaged in providing directory enquiries, the phone book, Website services, operator services and call handling for the emergency services, and BT Payphones, which is engaged in providing public, private and managed payphone services. UK Corporate serves larger businesses (100 to 1,000 employees), offering both standard and bespoke communications solutions and IT services.

BT Ireland is a provider of communications services for small and medium-sized enterprises (SMEs) and a supplier of networked IT services for public sector and corporate customers. BT Business Solutions target organizations with 250 to 5,000 employees. It sells solutions and IT products primarily through the UK Corporate and UK SME channels. The Company also sells to customers of BT Global Services and BT Wholesale. BT Business solutions comprises BT IT Services, which provides IT hardware and networked IT solutions, managed and support services, and consulting services; BT Business Direct, which provides IT and communications hardware and software, including computing and networking equipment, sold online; BT Expedit, which provides specialized IT services for the retail sector, and Tikit, which offers Bespoke IT products and services for legal and accountancy firms.

BT Consumer

BT Consumer is consumer fixed-voice and broadband provider in the United Kingdom. The Company offers a range of devices, including telephones, baby monitors and set-top boxes through street retailers and it also offers commercial services for businesses requiring access to BT Sport or connectivity through BT Wi-fi. Through its brand Plusnet, the Company targets price-conscious customers with fixed-line, broadband and television services.


EE segment provides mobile and fixed communications services to consumers, businesses, the public sector and the wholesale market. EE Limited (EE) provides second generation (2G), third generation (3G) and fourth generation (4G) mobile services in the United Kingdom. The Company also has a wholesale segment, connecting mobile virtual network operator (MVNO) customers and machine-to-machine devices. Broadband services, fixed-voice and a television service are also sold under the EE brand. It offers a range of 4G mobile phones, tablets and mobile broadband devices. EE TV provides over 70 free channels simultaneously on approximately four devices, and access to pay-television channels. The EE TV set-top box comes with a terabyte of memory and can be controlled from a mobile phone or tablet using the EE TV application.

BT Wholesale

BT Wholesale offers services for media companies and broadcasters. The Company offers its services to mobile and fixed network operators; resellers, and media organizations and broadcasters. The Company serves over 1,400 CPs. It also provides specialist media and broadcast services to various organizations. It supplies CPs with Ethernet connections linking their network to their customers' business premises. The Company's Managed Ethernet Access Service (MEAS) carries mobile voice and data traffic to and from mobile operators' transmission masts, using a mix of copper, fiber and radio technologies. It offers related media services, such as content playout (in which it sends finished television content off to be transmitted) and media file acceleration and security.

The Company's CPs use its IP Exchange (IPX) platform to carry their customers' voice calls beyond the reach of their own voice network. IPX delivers calls between CPs' networks, or to their final destination, translating between many different network technologies that may be used along the way. For CPs without their own voice network, The Company offers BT Wholesale Calls, which routes calls for them end to end. Its Hosted Communications Services portfolio enables a CP to offer a range of services without having to develop, maintain and upgrade them itself.


Openreach looks after the United Kingdom communications network, which runs from the local exchange to people's homes and businesses. The network is made up of exchanges, copper and fiber cables, underground ducts, street cabinets, telephone poles and distribution points. The Company provides access to its network to all CPs on equivalent terms, which means the same products, prices and levels of service. Openreach's main products and services include fiber access; copper-based services; Ethernet, and infrastructure solutions. The Company's wholesale fiber product is called Generic Ethernet Access. It offers a number of different versions, which include Fiber-to-the-Cabinet (FTTC), which takes fiber from the exchange to the street cabinet and uses the existing copper network for the final link to the customer and offers speeds from 40 megabits per second (Mbps) to 80 Mbps, and Fibre-to-the-Premises (FTTP), which provides speeds of approximately 330 Mbps.

The Company's Copper-based services include Wholesale Line Rental (WLR) and Local Loop Unbundling (LLU). WLR lets CPs offer phone services to their customers using the Company's equipment and copper network. LLU involves CPs installing their own equipment in the Company's exchanges and renting the copper line to the customer building. The Company's Ethernet products offer dedicated fiber connections with speeds of approximately 100 gigabits per second (Gbps). Its Ethernet products are Ethernet Access Direct (EAD) 10 Gbps Standard and Local Access, and Optical Spectrum Access (OSA) Hub and Spoke. The Company's infrastructure solutions include Flexible Co-mingling Product, Passive Infrastructure Access (PIA) and Mobile Infill Infrastructure Solution (MiiS).

The Company competes with Alternative Networks, Azzurri, Colt Group, Daisy Group, Gamma, KCOM Group, O2, TalkTalk, Unicom, Virgin Media, Vodafone, XLN, Computacenter, Dimension Data, Kelway, Logicalis, SCC, Softcat, AT&T, Orange Telecommunications Group Ltd, Verizon, Sky, Three, Tesco Mobile, CityFibre, Hyperoptic and Gigaclear.

Company Address

BT Group PLC

Bt Centre, 81 Newgate Street
P: +4420.73565000
F: +4420.73565520

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