Profile: Convergys Corp (CVG.N)
Convergys Corporation (Convergys), incorporated on July 2, 1996, is engaged in providing customer management services. The Company's primary focus is on growth with multinational corporations and other companies in the communications and media, financial services, technology, healthcare, retail and other vertical markets. The Company's segments include North America and Rest of World. The Company operates in approximately 150 locations in over 30 countries. It operates over 130 contact centers in approximately 30 countries. The Company integrates call center data servers and databases with over two primary data centers in Orlando, Florida, and Cincinnati, Ohio. The Company provides a range of contact center services delivered through phone, e-mail and chat. It also provides solutions across the customer lifecycle, including sales, customer service, technical support, customer retention and collections.
The Company provides omni-channel contact center technology solutions, including multichannel interaction solutions (intelligent self-service, voice, chat, e-mail, and knowledge management), cross-channel integration framework, intelligent notifications, campaign management, personalized care, personalized selling, agent productivity and retention. The Company provides analytics and consulting solutions, including post-contact surveys, relational loyalty research, customer segmentation and profiling, call elimination analysis, digital channel optimization and integrated contact center analytics, among others.
The Company competes with Atento SA, Sykes Enterprises Inc., Teleperformance and TeleTech Holdings Inc.
201 E 4th St
CINCINNATI OH 45202-4248