Profile: Convergys Corp (CVG.N)
29 Mar 2017
Convergys Corporation, incorporated on July 2, 1996, is engaged in customer experience outsourcing. The Company's geographical segments include North America and Rest of World. The Company offers services across industries, including communications and media, technology, financial services, retail, government and healthcare. The Company helps businesses to create customer experiences across multiple interaction channels, such as voice, chat, e-mail and interactive voice response.
The Company provides solutions across the customer lifecycle, including sales, customer service, technical support, customer retention and collections. Its omni-channel contact center technology solutions include multichannel interaction solutions (intelligent self-service, voice, chat, e-mail and knowledge management); cross-channel integration framework; robotic process automation; intelligent notifications; campaign management; personalized care; personalized selling; agent productivity, and retention. It offers analytics and consulting, and software solutions, including integrated customer experience analytics; post-contact surveys; relational loyalty research; customer segmentation and profiling; call elimination analysis; analysis of customer effort; digital channel optimization, and integrated contact center analytics.
The Company competes with Atento SA, Conduent Inc., Sykes Enterprises Inc., Synnex Corporation, Teleperformance, TeleTech Holdings Inc. and Alorica.
201 E 4th St
CINCINNATI OH 45202-4248