Profile: Convergys Corp (CVG.N)
7 Mar 2014
Convergys Corporation (Convergys) incorporated on July 2, 1996, is engaged in customer management. The Company operates 70 contact centers averaging approximately 71,000 square feet per center. The Company has approximately 45,000 production workstations and provides service around the clock. The Company’s contact centers employ a range of technology, including digital switching, intelligent call routing and tracking, workforce management systems, case management tools, software systems, computer telephony integration, interactive voice response, advanced speech recognition, Web-based tools and relational database management systems. On May 16, 2012, the Company sold its Information Management line of business to NetCracker Technology Corporation (NetCracker), a wholly owned subsidiary of NEC Corporation (NEC). In March 2014, Convergys Corp completed the acquisition of Stream Global Services Inc.
The Company operates two primary data centers one in Orlando, Florida, and the other in Cincinnati, Ohio. The Company provides solutions across the customer lifecycle, including Customer Service, Customer Retention, Technical Support, Business-to-Consumer Sales, Complex Device Support, Business-to-Business Sales and Account Management, Back Office, Collections, Quality Assurance, Direct Response and Home Agent. The Company’s contact center technologies provide solutions including Intelligent Self Service, Call Routing, Notification, Campaign Management, Social Interactions, Personalized Care, Cross-Sell / Up-Sell, Retention and credits.
The Company competes with SITEL Corp., Stream Global Services, Inc., Sykes Enterprises Inc., Teleperformance, TeleTech Holdings Inc. and West Corporation.
201 EAST FOURTH STREET
CINCINNATI OH 45202