Full Description

Convergys Corporation (Convergys) is engaged in relationship management. It has three segments: Customer Management, which provides agent-assisted services, automated self-service and technology solutions; Information Management, which provides business support system and operational support system (BSS/OSS) solutions, and Human Resources (HR) Management, which provides global human resource business process outsourcing (HR BPO) solutions. In September 2008, Convergys announced the closing of its acquisition of Intervoice, Inc. In October 2008, the Company announced the acquisition of Ceon Corporation, a developer of product lifecycle management and multi-play fulfillment software for communications service providers.

Customer Management

The Company’s Customer Management segment partners with clients to deliver customer solutions. Convergys provides integrated multi-channel care using a global service delivery infrastructure of agent-assisted and automated services that operate around the clock. Its services include multi-lingual program support. Solutions provided by Customer Management include Customer Service Solutions, Customer Acquisition Solutions, Customer Retention Solutions, Back Office Solutions and Convergys Business-to-Business Solutions. Customer Service Solutions include outsourced business and consumer customer support functions. Convergys’ Customer Acquisition Solutions identify and secure consumer and business customers, maximize sales conversion rates and increase revenue per customer.

Information Management

The Company’s Information Management provides BSS/OSS capability across a functional footprint, combining software, partner products, integration and business consulting services, and operational expertise to create solutions. The Information Management solution portfolio is organized into three functional areas: revenue management, enterprise product management, and customer relationship solutions. Its revenue management solutions include rating and billing manager, active mediation and real time convergent charging solution. The Company’s enterprise product management solutions include product control manager and offer management solution.

Human Resources Management

The Company Human Resources Management segment partners with clients to deliver HR solutions. Its suite of HR solutions includes benefits administration solutions, compensation solutions, human resource administration solutions, learning solutions, organizational development/performance management solutions, payroll administration solutions, recruiting and resourcing solutions, workforce intelligence solutions and talent management solution.