Profile: Amdocs Ltd (DOX.O)
Amdocs Limited, incorporated on September 28, 1988, is a provider of software and services for communications, entertainment and media industry service providers. The Company develops, implements and manages software and services associated with business support systems (BSS), operational support systems (OSS) and network operations to enable service providers to introduce new products and services, process orders, monetize data, support new business models and enhance their understanding of their customers. The Company's segment provides software products and services. These service providers include telecommunications companies, cable and satellite providers, and directory publishers and other providers of media services. The Company also offers a range of advertising and media solutions for local marketing service providers and search and directory publishers.
The Company's Amdocs Customer Experience Solutions (CES) portfolio of pre-integrated software products is designed to allow modular expansion as a service provider evolves. The Company's Amdocs CES 9.1 enables service providers to interact with customers through social media channels, enter and serve the small- to medium-sized business markets, provide solutions for quad-play offerings, wearable devices and connected cars and homes, and manage the customer experience from the device to the network. It also expanded its offerings in the network software domain to include solutions for wireless fidelity (Wi-Fi) offloading, automated long-term evolution (LTE) and small cell planning and project management and geo-located network insight for improved rollout of networks. The Company's Amdocs CES 9.2 enables service providers to centralize product and service data from it and third parties and eliminates the operational barriers between business needs and information technology implementation, allowing for market-driven modes of business and reduced service design and implementation times for accelerated time to market. Its Amdocs CES 9.2 enables service providers to close the loop from the customer to the network using insights derived from big data analytics that are delivered in real time from a range of data sources, including the network and BSS suite.
The Company's Amdocs CES 9.3 is a new functionality for online commerce, interactive bills, big data marketing, care and network analytics, as well as cross-portfolio enhancements to manage system performance. The Company's Amdocs Kenan AX 3.1 provides ad-hoc or subscription-based enterprise-grade billing and is available for deployment on public or private cloud environments. The Company's Amdocs C1 3.7.8 optimizes the configuration of the converged billing and active customer management solution to support complete BSS convergence and online charging into existing postpaid environments. The Company's Amdocs CES 9 is an end-to-end BSS, OSS and network virtualized suite.
The Company offers a range of services designed to address every stage of a service provider's lifecycle, from vision creation and initial strategy through transformation and implementation to operations. Its managed services provide multi-year, flexible and tailored business processes and applications services, including application development and maintenance, information technology (IT) and infrastructure services, testing and professional services that are designed to assist customers in the selection, implementation, operation, management and maintenance of their IT systems. As a prime systems integrator, the Company monitors, manages and deploys the overall development and integration activities of it and third-party vendors throughout the transformation lifecycle.
The Company's product offerings consist of a software portfolio that provides customer experience solutions functionality for service providers. Its software solutions support the full span of the customer relationship: revenue and customer management, operations support, network control, optimization and functions virtualization, digital lifestyle services, big data analytics and mobile financial services. The Company's product suites are Revenue and Customer Management, which enables service providers to manage the customer and business-to-business experience and provide personalized interactions across all interaction channels, including contact center, retail stores, Web, mobile and social media, and all devices, including smartphones, tablets and personal computers; Operational Support Systems, which facilitates network operational processes, including network planning and rollout across multiple technologies, service fulfillment and assurance, order orchestration and activation of new services; Network Control, which manages the subscriber or device experience in real time, including controlling access to third generation (3G), fourth generation (4G), fixed and convergent networks and managing the consumption of network resources, such as bandwidth; Network Optimization, which allows service providers plan, build, launch, manage and optimize their radio access networks; Network Functions Virtualization (NFV), which comprise standards-based software solutions that enable service providers to virtualize network services and benefit from service agility; Digital Lifestyle Services, which enable service providers to offer intuitive and personalized digital services; Big Data Analytics, which enable service providers to gain intimate knowledge of relevant data from multiple systems, including BSS, OSS, the network and social media; Mobile Financial Services, which enable service providers and financial institutions to serve underserved customer segments by offering a range of mobile financial services, such as money transfers, bill payments, mobile commerce, savings, loans, insurance, loyalty management and top-up transactions; Compact CES, which provides real-time converged billing and service delivery specifically for small- to medium-sized service providers, mobile virtual network operators (MVNOs) and mobile virtual network enablers (MVNEs) that provide services to MVNOs, and Advertising and Media Solutions, which consists of a set of business and operational products and services designed to enable the management of media selling, fulfillment, operations, advertiser and consumer experience and financial processes across digital and print media.
The Company's services portfolio also includes Strategic Business Consulting Services, Systems Integration and Transformation Services, Managed Services, Order to Activation Value Process Operations (VPO) Services, Order Gateway Services, Testing Services, Radio Access Network (RAN) Consultancy and Managed Services, and Business Intelligence and Data Warehouse Services. The Company provides insight, strategy and detailed action plans to a service provider's senior executives to resolve business challenges. Its services include customer experience and channel strategy, digital transformation, financial management and acquisition integration. It provides long-term operations, applications and infrastructure services, including system modernization and consolidation. Its specialized services support mobile, wireline, broadband, cable and satellite providers. It provides Order to Activation VPO managed services across multi-play bundles to help service providers fulfill orders and support various needs and processes, including service delivery operations, process optimization and order issue resolution, in a timely manner. It offers managed services to streamline orders from direct and third-party channels. These services provide the analytics layer for a consolidated view of all orders, from all channels, delivered to any back-end system, and enable the integration of new or acquired channels. It provides services that enable network management in order to maximize return on RAN investment. The services support multi-vendor, multi-technology network assessment, solution design, deployment and optimization. It offers a group of data services, including data extraction, transformation and loading, data warehousing, business intelligence and analytics.
The Company competes with CSG International, Oracle, Redknee, Salesforce, SAP, Accenture, Cognizant, Hewlett-Packard, IBM Global Services, Infosys, Tata Consultancy Services, Tech Mahindra Ltd, Wipro, Alcatel-Lucent, Cisco, Ericsson, Huawei, Nokia Siemens, NEC and ZTE.
1390 Timberlake Manor Pkwy
CHESTERFIELD MO 63017-6041