Profile: Amdocs Ltd (DOX.O)
7 Mar 2014
Amdocs Limited is a provider of software and services for communications, media and entertainment industry service providers. The Company develops, implements and manages software and services associated with business support systems (BSS) and operational support systems (OSS). Its product offerings consist of a software portfolio developed to provide customer experience systems functionality for service providers. The software systems support the full span of the customer lifecycle: revenue management, customer management, service and resource management and service delivery. During the fiscal year ended September 30, 2010 (fiscal 2010), it released the Amdocs Customer Experience Systems (CES) 8 portfolio. In fiscal 2010, it acquired jNetX and MX Telecom. In April 2010, it divested an 81% majority stake in Longshine Information Technology Company Ltd., its Chinese subsidiary. In August 2011, the Company acquired Bridgewater Systems Corporation. In March 2013, the Company together with Singapore Telecommunications Ltd opened a development centre in Israel.
Amdocs CES 8 provides integration between the Company’s post-paid and pre-paid billing, customer relationship management and ordering applications that are designed to enable its customers to achieve integrated customer management. The CES 8 portfolio was designed to enable customers to support new business models, devices and partnerships by centralizing common assets, such as customer, network and product data. Its products are designed to allow modular expansion as a service provider evolves. The Amdocs CES 8 portfolio is based on an open architecture that is for providing functionality, scalability, modularity and adaptability required by service providers in their markets. The company has development and support facilities worldwide, including Brazil, Cyprus, India, Ireland, Israel and the United States, and have operations in North America, Europe, Israel, Latin America and the Asia-Pacific region.
The Company’s services include business consulting, systems integration and delivery services, managed services and product services to support the deployment and operations of its products. It also offers bundled solutions of products (including those of Amdocs and third parties) and services that address specific business issues, such as subscriber profitability and segmentation, the identification of consumer segments to be targeted, and system strengths to be enhanced. Packs are turnkey versions of its products.
The Company’s products focus on revenue management, customer management, service and resource management, service delivery and portfolio enablers. Revenue management includes products that enable service providers to manage and collect all sources of revenue through any channel, from service consumption to cash-in-hand. Amdocs’ Revenue Management offerings include Convergent charging and billing, which facilitates the purchase, consumption and payment for pre-paid and post-paid customers across multi-play operations. Mediation enables service providers to address BSS/OSS data processing and event handling needs across business lines and to transform raw network data into business information that can be used to authorize events on the network, bill a customer or pay a content provider. Partner Settlements allows service providers to manage an unlimited number of partners providing services over the network across lines of business, such as interconnect, roaming and mobile virtual network operator (MVNO) operations, as well as digital content and advertising. Compact Convergence, offering for Tier-3 and Tier-4 operators, provides business functionality, such as invoicing and provisioning, customer care, self Web-care and reporting capabilities.
Amdocs’ Customer Management offerings include Customer Care, which provides a unified desktop that consolidates information from disparate systems and applications to deliver personalized customer service across lines of business, and Sales and Ordering, which provides the order-to-cash cycle from a business or an end customer across multiple lines of business; captures orders initiated from any channel, validates and unbundles the customer order and triggers requests to the appropriate systems for completion.
Service and Resource Management (OSS) are products that consist of the operational support systems, such as network planning, service fulfilment and assurance. Amdocs’ Service and Resource Management (OSS) offerings include Network Planning, Service Fulfillment, Service Assurance, Inventory and Discovery, and Service Management. Network Planning enables network planners to analyze current, short- and long-term consumption trends of network resources and to plan and roll out a service-ready network. Service Fulfillment includes pre-packaged automation for specific services and lines of business, including broadband, satellite and cable; also supports the fulfillment of multiple services, either to support a convergent services bundle, or to standardize fulfillment across the organization with a single interface to orchestrate all fulfillment processes. Service Assurance supports service assurance by managing the problem resolution process, including impact analysis to assess what services are affected by outages. Inventory and Discovery provides a single source of service and network inventory and performance data, to support network planning and service fulfillment and assurance. Service Management provides an end-to-end solution to manage the entire order fulfillment lifecycle, including multiple order channels and lines of business.
Service Delivery solutions help service providers solve delivery challenges for Internet Protocol (IP) and next-generation services, named Telco 2.0. Its service delivery offerings include Convergent Service Platform, Digital Services and Convergent Applications. Convergent Service Platform provides a standards-based Java service platform for developing and deploying end user applications across any network topology. Deployed in the network, it works in the service plan to give service providers the ability to transform business models within their BSS and OSS. Digital Services provide a portal, storefront, commerce search and advertising platform that supports mobile, broadband and Internet protocol television (IPTV). Convergent Applications run on the Amdocs jNetX convergent service platform, providing network-based applications for fixed, mobile and emerging devices. This includes a range of call-control applications and charging-based applications, helping service providers move away from legacy environments and monetize all their network assets.
Portfolio Enablers are products that serve as the underlying drivers for technology across the Amdocs CES portfolio of offerings. These products provide the foundation to modify business processes, provide a single customer view and manage products to deliver a positive customer experience and achieve time-to-market advantage.
The advertising and media offerings for directory publishers consist of a set of products and services designed to enable local search and directory publishers to manage the entire media selling, fulfillment, consumer experience and financial processes across online, print and mobile media. These directory systems offerings include Consumer Engagement and Publishing Operations and Media Business. Consumer Engagement and Publishing Operations offerings enable directory publishers to enrich both content and the consumer’s local search experience on multi-media publishing properties, as well as to enable and scale up partner distribution and advertising networks. Media Business offerings to support the lifecycle of advertisers, customers and media products, including traditional printed yellow pages, new media products, customer management, financials and support, as well as sales productivity management tools.
The Company’s technology platform allows its applications to work in multiple customer environments, including hardware, which includes IBM, Hewlett-Packard, Sun Microsystems; operating systems, including IBM AIX, HP-UX, Solaris and Windows; database management systems, including Oracle, SQL Server and IBM UDB, and middleware, including BEA Weblogic and IBM WebSphere. Amdocs Integration Framework includes a central service repository for defining business services for both Amdocs and external applications, allowing applications to integrate with each other and with third party enterprise server bus or legacy applications.
The Company offers a range of services, including Business Consulting Services, System Integration Services, Managed Services and Product Support Services. Business Consulting Services span the project lifecycle and range from assessment and advisory services to optimization services that measure and improve operational performance, and help to define the project scope and implementation path of business solutions to deliver operations improvements. System Integration Services is a range of services allowing the Company to act as an integrator from project deployment to implementation and operations. Managed Services is a set of sourcing services tailored for the service provider industry to outsource the performance and management of their support business functions, operations and infrastructure support across all environments, whether Amdocs systems or other implementations. Its services for managed services projects include IT and infrastructure management, application management and ongoing support, systems modernization and consolidation, business process operation support, end to end transformational business process outsourcing (BPO), IT outsourcing (ITO) and delivery. Product Support Services are designed to help customers solve challenges and to maximize their investment in products throughout the entire product life cycle. Its product support organization uses certified methodologies and provides support options, including online services and personalized interactions.
The Company competes with omverse, Convergys, CSG Systems International, NetCracker, Oracle Corporation, Telecordia, Accenture, Cognizant, Hewlett-Packard, IBM Global Services, Infosys, Tata Consultancy Services, Tech Mahindra Ltd, Wipro, Alcatel-Lucent, Ericsson, Huawei, Nokia Siemens and ZTE.
1390 Timberlake Manor Parkway
CHESTERFIELD MO 63017