Profile: 8x8 Inc (EGHT.O)
30 Jun 2016
8x8, Inc. (8x8), incorporated on October 24, 1996, offers Software as a Service (SaaS) communication solution. The Company is engaged in business cloud communications and development and use of Internet protocol voice, video and data communication technologies in a true SaaS model. The 8x8 unified cloud communications solution addresses the shortcomings of legacy and point solution cloud services through its pure cloud Software as a Service offering. The Company's Infrastructure Manager abstracts complex global interconnectivity between Voice over Internet Protocol (VoIP) and traditional public switched telephone network (PSTN) providing customers with a phone system that can reach any phone in the world whether wireless or wireline. Its Integration Manager integrates with third-party applications, including Salesforce.com, Microsoft Dynamics, NetSuite, Zendesk and many others, to provide integrated applications functionality within its communications and collaboration services.
The Company's services include 8x8 Virtual Office, 8x8 Virtual Office Pro, 8x8 Virtual Contact Center, 8x8 Virtual Meeting and 8x8 Virtual Office Analytics and are delivered over an integrated cloud communications platform that amalgamates telephony, unified communications (UC) and contact center users across the enterprise with single log in and shared presence to enable cross-suite functionality. Its customers receive a single invoice each month with transparent subscription pricing without the billing complexities and minute overages typically associated with traditional providers. The Company's UCC in the cloud allows businesses to deploy 8x8 services within their organizations. Porting existing 1-800 numbers is often the longest part of the process. The Company's platform uses a deployment and provisioning methodology to ensure implementation and can be especially beneficial for companies with complex requirements, multiple sites, global implementations or integration with customer relationship management (CRM) or other back end systems. Its services work on smartphones, tablets, Personal Computers, IP phones and mobile phones.
8x8 Virtual Office
8x8 Virtual Office is a SaaS, cloud based replacement for legacy on premises business phone systems. 8x8 Virtual Office is targeted at the small, medium businesses (SMB) and mid-market and distributed enterprise markets. It is an UCC solution that allows users with a broadband Internet connection anywhere in the world access to a rich set of UCC features. Virtual Office offers features, such as auto-attendant providing dial by extension, name or group; unlimited calling to the United States, Canada, certain additional countries and other subscribers to its services, as well as low international rates; call waiting/caller-id (identity); business-class voice mail, including e-mail alerts and direct transfer to mailbox, and distinctive tone ringing, among others. Virtual Office Pro extends the capabilities of Virtual Office with additional functions, such as synchronization of corporate directory, an integrated Virtual Meeting allowing for scheduled or ad hoc collaboration, presence management, as well as other features, such as Microsoft Outlook Contacts and Corporate Directory integration, Fax, Call recording, Presence management and Virtual Meeting, among others.
8x8 Virtual Contact Center
The Company offers 8x8 Virtual Contact Center services, which is an integrated cloud-based call center solution that works with any broadband Internet connection and provides enterprise class contact center functionality combined with Virtual Office calling features. The Virtual Contact Center allows companies to deploy and operate multi-channel contact centers without the time and expense of purchasing, installing and maintaining costly, specialized equipment. Delivered entirely as a cloud service, the Virtual Contact Center requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures by the customer. Virtual Contact Center offers features, such as skills-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, Interactive Voice Response, integration with third party CRM and enterprise resource planning (ERP) solutions, and contact and case management tools.
8x8 Virtual Meeting
The Company's 8x8 Virtual Meeting service is a Web event service that allows businesses to meet with customers, share and edit documents collaboratively, conduct training classes or deliver presentations from any computer with any browser from any location. Virtual Meeting allows unlimited meetings of unlimited duration for up to 50 participants per meeting. Additionally, Virtual Meeting integrates with Virtual Office so users can easily search the corporate directory or share their workspace with other meeting participants. Virtual Meeting also enables meeting recording and management. Delivered as a cloud-based service, Virtual Meeting requires a Web browser for customers to create Web events. Additionally, the Company offers Virtual Room, a video collaboration service, which is an alternative to traditional tele-presence solutions.
8x8 Virtual Office Analytics
8x8 Virtual Office Analytics is a suite of Web-based tools that provides enterprise-level analytics that can be used to make informed business decisions. This suite of services delivers customizable and rapid insights into the historical and real-time information associated with all extensions and devices in an organization's Virtual Office phone system. Virtual Office Analytics improves enterprise decision making by providing details about internal and external call activity, real-time call queue status, call quality, and individual end-point device status around the globe. This deep level of detail and intelligence can be used to improve businesses productivity in areas, such as employee performance, sales campaigns and customer experience management.
The Company competes with Cisco Systems, Inc., Avaya Holdings Corp., Comcast Corporation, inContact, Inc., Interactive Intelligence, RingCentral, Inc., Google, Microsoft Corporation, AT&T, CenturyLink and Verizon Communications.
2125 Onel Dr
SAN JOSE CA 95131-2032