Profile: 8x8 Inc (EGHT.O)
7 Mar 2014
8x8, Inc., incorporated on October 26, 1996, develops and markets telecommunications services for Internet protocol(IP), telephony and video applications as well as contact center, Web-based conferencing and unified communications services, and cloud-based computing services. The Company offers the 8x8 Virtual Office hosted PBX (private branch exchange) service, 8x8 Virtual Contact Center service, 8x8 Virtual Office Pro Unified Communications Solution and 8x8 Cloud-Based Computing Solutions. As of March 31, 2013, the Company had more than 32,500 business customers who use its services as their primary business telephone system, including IP dial tone, long distance and all of the business class features typically associated with a traditional business phone system or PBX. Each business customer subscribes to a number of various lines and services.In October 2013, 8x8 Inc sold its server hosting business to The IRC Company, Inc. In December 2013, 8x8 Inc acquired Voicenet Solutions, Inc.
The Company's services work over virtually any high-speed Internet connection worldwide to allow calls to or from any phone in the world, whether that phone is an IP phone, a mobile phone or a PSTN phone. 8x8's service utilizes IP customer premise equipment to enable plug and play installation and a familiar dial tone user interface. The 8x8 service also uses Web-based technologies to enable unified communications services, such as Web conferencing and Internet fax as well as account setup, account management, billing and customer support. The Company has developed implementations of standards-based technologies underlying its 8x8 service, which works with third party carriers to terminate VoIP calls on the PSTN network.
8x8 Virtual Office Business Telephone Service
The Company's 8x8 Virtual Office business telephone service was launched in March 2004 and is targeted at the small and medium-sized business market. 8x8 Virtual Office is an affordable, easy-to-use alternative to traditional PBX systems or Centrex class services from legacy telecommunications providers that offers features and services neither provide. 8x8 Virtual Office allows users with a high-speed Internet connection anywhere in the world to be part of a virtual PBX that includes automated attendants to assist callers, conference bridges, extension-to-extension dialing and ring groups, in addition to a rich variety of other business class PBX features normally found on dedicated PBX equipment. 8x8 Virtual Office extensions do not require a dedicated communications infrastructure.
8x8 Virtual Office subscribers have the ability to choose any phone number available to 8x8 subscribers regardless of a user's geographic location. Subscribers also can port existing telephone numbers, including toll-free numbers, from other service providers at no additional cost. Each extension in the virtual PBX can be located anywhere in the world that is serviced by a high-speed Internet connection. 8x8 Virtual Office extension-to-extension calls and transfers are accomplished over the Internet, anywhere in the world, free of extra charges from third party telecommunications carriers. 8x8 Virtual Office offers essential services for small and medium-sized businesses: Auto-attendant providing dial by extension, name or group; Unlimited calling to the United States, Canada, 20 additional countries and other 8x8 subscribers, as well as low international rates; Unlimited 8x8 extension-to-extension dialing anywhere in the world; Direct Inward Dial (DID) phone number with any desired area code for each extension; Conference bridge, 3-way calling, music on hold, call park/pick-up, call transfer, hunt groups, and do not disturb; Business-class voice mail including email alerts and direct transfer to mailbox; Call waiting / Caller-ID; Distinctive tone ringing; and Optional receptionist console application offering: Multiple call viewing and handling; Direct transfer to extension's voicemail; Supervised transfers; and View of extension status.
The 8x8 Virtual Contact Center allows companies to quickly deploy and operate multi-channel contact centers within 8x8's Virtual Office infrastructure without the time and expense of purchasing, installing and maintaining costly, specialized equipment. Delivered entirely as a hosted service, the 8x8 Virtual Contact Center requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures, making it an ideal solution for blending in-house, offsite or multi-site call center agents. Agents require nothing more than a Web browser and a suitable voice device that can be provided by 8x8 or a third party service provider.
The 8x8 Virtual Contact Center service offers features such as skills-based routing, multi-media management, real time monitoring and reporting, voice recording and logging, historical reporting, Interactive Voice Response, CRM integration with Salesforce.com and NetSuite, and contact and case management tools.
The 8x8 Virtual Office Pro delivers these tools through an easy-to-use online dashboard which provides: A visual overview and online control of 8x8 Virtual Office business calling activity including point-and-click access to inbound and outbound calls and call management features such as call transfer, do not disturb (DND) and call forwarding; Microsoft Outlook Contacts and Corporate Directory integration; Virtual Meeting - allows subscribers to create, join and invite participants to Web, audio and video meetings; Virtual Office Mobile extension - to place and receive VoIP calls and access common Virtual Office services and functions from an iPhone/iPod Touch/iPad/Android mobile handset; Fax - enables users to send and receive unlimited faxes using either a separate phone number for fax or the same number as 8x8 extension; Call recording - enables any inbound or outbound call to be recorded and later reviewed, downloaded or deleted; Presence management - tells other co-workers whether a user is logged in, logged off, on the phone, off the phone or unavailable; and My Inbox overview - gives a comprehensive view of all voicemails, recordings, FAX messages, calls, and chat history.
8x8 Cloud-Based Computing Solutions
The Company has introduced 8x8 managed hosting and cloud-based computing solutions. Its 8x8 managed hosting and cloud-based computing solutions eliminate in-house ownership of server equipment and information technology systems management staff.
The Company competes with AT&T, CenturyLink,Verizon Communications, Cisco Systems, Inc., Avaya Holdings Corp., Mitel Networks Corporation, Shoretel, Inc., Toshiba, XO Communications, Cbeyond, Inc.
2125 O'Nel Drive
SAN JOSE CA 95131