Profile: 8x8 Inc (EGHT.O)
20 Jan 2017
8x8, Inc. (8x8), incorporated on October 24, 1996, provides cloud-based, enterprise-class software solutions. The Company's solutions are delivered through Software as a Service (SaaS) business model. The Company operates through two segments: Americas and Europe. The Company's software platform brings together cloud, mobile, collaboration, video and data science technologies. Through a combination of open application program interface (API) and pre-built integrations, the Company's solutions leverage customer context from internal data systems and customer relationship management (CRM) systems.
The Company's software product, branded as 8x8 Virtual Office, delivers voice as a service across the world. 8x8 Virtual Office enables a customer to use a single business phone number to place and receive calls from any supported device (including desktop phones, computers with an installed software telephone application and mobile devices) over any available Internet connection. 8x8 Virtual Office includes a range of business features, such as an extension calling across the world, corporate directory with click-to-call functionality, voicemail, call forwarding, transfers, conferencing, ring groups, hot-desking (multiple people sharing the same physical device), call recording, call monitoring, music on hold, and a receptionist console with a night-attendant feature to answer and route calls when no employees are available. The 8x8 Virtual Office and 8x8 Virtual Office Pro software enable all of the customer's authorized personnel to see a corporate directory sorted and searchable by name, branch, department and other fields defined for a given set of employees. In addition to presence information, which shows whether an employee is logged in, available, busy, temporarily away or in a do-not-disturb mode, Virtual Office Pro enables employees and workgroups to communicate with each other using chat or text messages sent through the short message service (SMS) protocol.
The Company provides software to enable a multi-channel contact center under the 8x8 Virtual Contact Center brand. The Company's multi-channel (voice, chat, voicemail, e-mail) call center can be used for customer support, sales and any other corporate function that involves an inbound or outbound interactions with customers. The 8x8 Virtual Contact Center offers features, such as a programmable, interactive voice response tool for greeting customers, automatic queuing and routing of inbound inquiries, skills-based routing of inquiries to the appropriate call center agents, multimedia management, real-time monitoring and reporting, voice recording and logging, historical reporting, contact and case management tools, and integration with third party CRM tools.
The Company's Virtual Office Meetings software solution is a tool for teams within the enterprise to meet and collaborate on a shared project from any Virtual Office extension, desktop or mobile device. The Virtual Office Meeting includes features, such as high definition (HD) audio conferencing (for employees or external participants using a software download), content sharing, chat conversations and meeting recordings. The Company also provides Virtual Office Mobile software that turns Apple iPhone operating system (IOS) and Android-based mobile device into a device that can function as an extension on the 8x8 Virtual Office platforms. Virtual Office Mobile also allows any telephone number anywhere in the world to be associated as an extension on the 8x8 Virtual Office platform.
The Company's software integrates with third party software providers to add HD video to any 8x8 Virtual Office Meeting session to provide HD video conferencing capability for approximately eight participants using any Virtual Office, Virtual Office Pro, or Virtual Office Mobile device that includes a camera. The HD video component is an optional, add-on service to Virtual Office Meetings. Its software also enables point-to-point video calls between 8x8 Virtual Office, Virtual Office Pro, or Virtual Office Mobile endpoints if a camera device is present at the respective endpoints. The Company has developed a set of big data tools that collect and analyze historical and real-time communications data transmitted through its Virtual Office and Virtual Contact Center solutions. These products, sold under the Virtual Office Analytics and Virtual Contact Center Analytics brands, provide details about internal and external call activity, real-time call queue status, call quality and global routing and device status information. It provides software to enable a group of employees within a business unit to set up their own communications infrastructure without requiring the involvement of an information technology (IT) or formal purchasing function. Its software uses a combination of open APIs and pre-built integrations to enhance functionality with data from other third-party back office management systems, including cloud-based solutions.
The Company competes with RingCentral, Fuze, inContact, Five9, Interactive Intelligence, Cisco, Google, Microsoft Corporation, AT&T, CenturyLink, Comcast, Verizon Communications, Avaya and Mitel.
2125 Onel Dr
SAN JOSE CA 95131-2032