Profile: Earthlink Holdings Corp (ELNK.OQ)
11 Jul 2014
EarthLink Holdings Corp, formerly EarthLink, Inc., incorporated in 1999, is a network, communications and information technology (IT) services provider to business and residential customers in the United States. The Company operates in two segments: Business Services and Consumer Services. EarthLink’s Business Services segment provides a range of data, voice, managed IT and equipment services to business customers. Its Consumer Services segment provides nationwide Internet access and related value-added services to residential customers. EarthLink operates a network, including approximately 28,800 route miles of fiber, 90 metro fiber rings and four enterprise-class data centers and provides Internet protocol (IP) access services to customers across more than 90% of the United States. In April 2011, EarthLink acquired One Communications Corp. (One Communications). In March 2011, it acquired Saturn Telecommunication Services Inc. and affiliates (STS Telecom). In May 2011, EarthLink acquired Logical Solutions.net, Inc. (Logical Solutions). In July 2011, it acquired Business Vitals, LLC. In September 2011, the Company acquired the xDefenders assets of Synergy Global Solutions, Inc. In December 2011, EarthLink acquired an IT Solutions Center and application service from Synergy Global Solutions, Inc. In July 2013, Earthlink Inc completed the acquisition CenterBeam Inc.
As of December 31, 2012, the Company offers a suite of business services, including data and voice, and have more scale in the markets it serves. During the year ended December 31, 2011, EarthLink rebranded its retail Business Services as EarthLink Business and its wholesale Business Services as EarthLink Carrier. During 2011, the Company integrated the sales organizations of its acquired companies, including ITC^DeltaCom, One Communications and STS Telecom, with its existing Business Services sales organization, which included New Edge Networks, Inc. (New Edge).
Business Services Segment
The Company’s Business Services segment provides a range of data, voice, managed IT and equipment services to businesses, enterprise organizations and communications carriers. It provides its services to retail customers and to wholesale customers. EarthLink’s retail customers range from large enterprises with many locations, to small and medium-sized multi-site businesses, to business customers with one site. Its wholesale customers consist primarily of telecommunications carriers and network resellers. EarthLink offers a range of data and Internet services to business customers, including high-speed Internet access, Internet access and MultiProtocol Label Switching (MPLS) services. All connectivity is provided over its facilities-based nationwide network and is monitored 24/7 to keep customer information secure. Its high-speed services also includes enhanced features, such as online faxing, e-mail, POP services, Web hosting, firewall and Virtual Private Networks (VPN), among others.
EarthLink’s offers a range of voice services to business customers, including local, domestic and international switched access, dedicated long distance services, hosted IP private branch exchange (PBX) solutions and access trunks for customers that own and operate switching equipment on their own premises. It offers a range of access types, including traditional voice lines and Ethernet. EarthLink also provides a number of calling features. EarthLink also provides mobile data and voice services using the networks of nationwide wireless services providers. Its mobile services provide nationwide mobile access to voice, e-mail, text and Internet connectivity. Its customers can select cell phones and personal digital assistants (PDAs) from manufacturers and use its hosted e-mail exchange services to integrate office-based e-mail, calendar and contacts programs with the mobile devices.
EarthLink offers cloud, managed security and IT support services. Its enterprise-class data centers are all on-net and linked. It also provides consulting services for security of network and hosting environments, virtualization and disaster recovery, among others. EarthLink provides cloud hosting and server services to customers using servers located in its data center facilities. With its network of data centers EarthLink can ensure the availability of specific data or a customer's entire infrastructure. One key offering from its virtualization services portfolio is its VMware vCloud Powered Cloud services for disaster recovery and hosted server environments. EarthLink provides 24/7 monitoring and management of security appliances, software and network-based controls, and incident response. Its managed security services include network and cloud security, endpoint and device security, compliance and enhanced monitoring and business continuity and disaster recovery. It provides virtualized security services using virtualization technology in its data centers.
EarthLink provides 24/7 IT support services. Its IT solution center has a help desk and remote care platform, with more than support specialists and engineers. It provides voice and data services to other communications carriers and to larger-scale providers of network capacity. Revenues from these services are generated from sales to other communications companies, including incumbent local exchange carriers (ILECs), competitive local exchange carriers (CLECs), wireless service providers, cable companies, ISPs and others. It offers broadband transport services, including private line services, Ethernet private line services and wavelength services, that allow other communications providers to transport the traffic of their end-user or wholesale customers across its local and intercity network; local communications services to ISPs and local dial tone communications services to service providers; nationwide live and automated operator and directory assistance services, and Internet access services through its IP network and its direct connectivity to the IP networks of ISPs.
EarthLink sells, installs and performs on-site maintenance of customer premise equipment, such as telephones and PBX, in all of the markets in which it offers communications services. The Company also leases server space and provide Web hosting services. Features include domain names, storage, mailboxes, software tools to build Websites, e-commerce applications and 24/7 customer support. Revenues primarily consist of fees charged to customers for Web hosting packages and domain registration fees. EarthLink provides its communications services primarily through a nationwide MPLS network, a fiber optic network and switching and colocation facilities.
The Company competes with AT&T, CenturyLink, Inc., Verizon Communications Inc., Level 3 Communications Inc., MegaPath, Inc., Windstream Corporation, XO Holdings Inc., Sprint Nextel Corporation, Charter Communications, Inc., Comcast Corporation, Cox Communications, Inc., Time Warner Cable, IBM, Hewlett-Packard, Accenture, CSC, Equinix, Inc., Internap Network Services Corporation, Rackspace Hosting, Inc., Terremark Worldwide, Inc., Web.com Group, Inc., Perimeter eSecurity and Secure Works.
Consumer Services Segment
The Company’s Consumer Services segment provides nationwide Internet access and related value-added services to individual customers. EarthLink offers high-speed, or broadband, access that provides customers a high speed Internet connection and a range of content and features, including e-mail, which is a customizable start page, antivirus and firewall protection, and technical and customer support. It provides high-speed access services primarily via cable, and to a lesser extent via DSL, and offers different speeds of service. It also provide Internet-based phone service that enables customers to make and receive phone calls with a telephone in any location where its broadband Internet access is available, and provides a high-speed Internet access and home phone service bundle using the telephone copper wiring in 12 markets in the United States. Broadband access revenues primarily consist of fees charged for high-speed access services.
EarthLink offers dial-up, or narrowband, access that provides customers with Internet access and a range of content and features, including e-mail, a customizable start page, antivirus and firewall protection, acceleration tools and technical and customer support. It also offers dial-up access through its PeoplePC Online offering that provides customers with Internet access. Narrowband access revenues primarily consist of fees charged to customers for dial-up Internet access. EarthLink offers ancillary services sold as add-on features to its Internet access services, such as security products, e-mail only, home networking, e-mail storage and Internet call waiting, among others.
EarthLink offers free and fee-based and value-added services to both subscribers and non-subscribers. It also generate advertising revenues through paid placements for searches by the Google search engine; from fees generated through revenue sharing arrangements with online partners whose products and services can be accessed through its Web properties; from commissions received from partners for the sale of partners' services to its subscribers, and from sales of advertising on its various Web properties. EarthLink provides subscribers with Internet access primarily through third-party network service providers. Its principal provider for narrowband services is Level 3 Communications, Inc. (Level 3).
The Company competes with AT&T, CenturyLink, Verizon, Windstream, Charter Communications, Inc., Comcast, Cox Communications, Inc., Time Warner Cable, AOL, the Microsoft Network, United Online, Inc., Google, Yahoo! and Vonage.
Earthlink Holdings Corp
Suite 400, 1375 Peachtree Street
ATLANTA GA 30309