Full Description

ExlService Holdings, Inc., incorporated on October 29, 2002, is a recognized business solutions provider. The Company’s outsourcing services provide integrated front-, middle- and back-office process outsourcing services for its United States-based and United Kingdom-based clients. Outsourcing services involve the transfer to the Company of select business operations of a client, such as claims processing, finance and accounting and customer service, after which it administers and manages the operations for its client on an ongoing basis. The Company also offers a suite of transformation service offerings that include research and analytics services, risk advisory services and process advisory services. The Company serves primarily the needs of companies in the insurance, banking, financial services, utilities, healthcare, telecommunications and transportation sectors. On August 11, 2008, the Company completed the sale of Noida Customer Operations Private Limited (NCOP) to Aviva Global Services Singapore Pte Ltd. In July 2009, the Company announced that it has signed a multi-year outsourcing agreement with Schneider Logistics. As part of the transaction, the Company has acquired the operations of Schneider Logistics, SRO in Olomouc, Czech Republic, with effect from July 3, 2009. The facility provides complex transaction processing services to Schneider and its clients in Europe and the United States.

Outsourcing Services

The Company’s outsourcing services are structured around industry-focused business process outsourcing (BPO) services, such as insurance, banking and financial services and utilities, as well as cross-industry BPO services, such as finance and accounting services, collection services and customer services. Within the life insurance, property and casualty insurance, health insurance and retirement services business lines, it provides services in the areas of claims processing, premium and benefit administration, agency management, account reconciliation, policy research, policy servicing and customer service. The Company is engaged in servicing and processing various banking products including residential mortgage lending, consumer finance, retail banking, credit cards, transaction services and other banking services. Its activities include customer service, transaction processing, underwriting support, documentation management and collateral monitoring.

The Company provides end-to-end back-office processing for customer operations, including metering-related services and billing, customer transfers and address changes, sales support, account reconciliation and collections. The Company provides certain finance and accounting services, including account payables, research, reconciliation of accounts and lock-box accounting. The Company provides early and mid-stage collection activities using automated dialing systems and its Exl Collections System (ECS). In addition, the Company uses its skip-tracing tool to access location information instantly via multiple Websites in order to trace people who have moved or absconded without notice to avoid paying debts. The Company provides an array of customer management services, including e-mail management, customer service and Web- and voice-based customer interaction functions.

Transformation Services

The Company offers a number of service offerings that it refers to collectively as transformation service offerings. These offerings include research and analytics services, risk advisory services and process advisory services. The Company offers research and analytics services, including data filtering, organization and synthesis, management information system reporting, trend and variance analysis, statistical and econometric modeling and economic and financial markets research. Its research and analytics services access and analyze large volumes of data from multiple sources in order to understand historical performance or behavior or to predict a particular outcome.

The Company’s research and analytics services include analytical consulting, management consulting and analytical services. Analytical consulting and management consulting services include providing advice to its clients on customer acquisition and retention, credit risk, customer data integration and fraud detection, marketing strategy, product and service strategy, business process re-engineering, global resource optimization and outsourcing. Analytical services offerings include analytics staff augmentation, lead generation/marketing campaign management, collections services, and primary/secondary research, data management and analysis.

The Company’s service offerings provide compliance, technology and risk-management services and it makes recommendations to improve its clients’ existing business processes and controls. The Company also evaluates its clients’ internal controls and provides internal controls testing services. The Company’s compliance service offerings assist its clients with their efforts to comply with the Sarbanes-Oxley Act of 2002, EU 8th Directive, as well as privacy and data protection legislation.

The Company provides services, including transaction assurance, accounting services and financial reporting services. Its transaction assurance services include account reconciliation, transaction data analysis and M&A due diligence services. Its accounting services include GAAP accounting assistance, asset and inventory management services, review of accounting policies and procedures, period-end close assistance and tax accounting and reconciliation. It also provides financial reporting services that include the preparation of regulatory reports and filings, as well as budgeting and forecasting services.

The Company has developed MOST, a methodology for identifying process optimization and BPO opportunities, migrating those processes and developing appropriate BPO services that it can customize to meet its clients’ requirements. The Company uses its Six Sigma improvement methodology and process management expertise to help clients improve their processes. The Company provides consulting services to its clients in order to manage, control and improve process-oriented activities. As part of these services, the Company documents their processes using its methodology, and defines and measures the performance evaluation standards of the processes.

The Company competes with Genpact, WNS Global Services, Accenture, Electronic Data Systems Corp., International Business Machines, Infosys BPO, Tata Consultancy Services Limited and Wipro BPO.