Full Description

Genpact Limited (Genpact), incorporated on March 29, 2007, manages business processes for companies worldwide. The Company combines its process capability, information technology capability and analytical capabilities, to provide a range of services using its global delivery platform. It manages a range of business processes that address the transactional, managerial, reporting and planning needs of its clients. Its services include finance and accounting, collections and customer services, insurance, supply chain and procurement, analytics, enterprise application and information technology (IT) infrastructure. Genpact has a global network of more than 35 Delivery Centers in nine countries. Its Delivery Centers are located in India, China, Guatemala, Hungary, Mexico, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain and the United States. In June 2008, the Company formed a joint venture called NIIT Uniqua (NIITJV), with NIIT, which is one of a training institute in Asia. NIITJV is a training organization designed to address the demand for skilled workers in the business process and technology services industry. Genpact owns 49% of NIITJV.

The Company provides a range of services to its clients. Genpact groups its services into the categories, such as finance and accounting; collections and customer service; insurance; supply chain and procurement; analytics; enterprise application, and IT infrastructure.

Finance and Accounting

Genpact is a provider of finance and accounting (F&A) services. Its finance and accounting services include end-to-end transaction services, such as accounts payable processing and receivables management; core accounting services, including preparation of International Financial Reporting Standards, United States generally accepted accounting principles (GAAP) and the United States Securities and Exchange Commission (SEC)-compliant financial statements; core operations services, including cash management, preparation of tax returns, as well as decision support services, which include cash flow analysis.

Collections and Customer Services

The Company’s collections and customer services are provided primarily in the areas of consumer finance, commercial finance and mortgage services. Its collections services include a range of accounts receivable management services, such as early to late stage collections, skip-tracing, refunds, account reconciliation and other specialized services. In its collections services, the Company acts as an agent, it does not acquire debts for its own account. The Company’s customer services include account servicing and customer care services, such as handling customer queries, general servicing and dispute resolution. Genpact provides voice and non-voice services. It also provides origination and order management services.

Insurance Services

Genpact provides what it refers to as a virtual insurance company for its clients in the insurance industry. The Company covers many phases of insurance business processes, including product development, sales and marketing, policy administration and claims management. Genpact uses its analytics capabilities to help its clients devise new models for underwriting, risk management and actuarial analysis. Genpact also handles corporate functions for insurance companies, including reporting and monitoring services for regulatory compliance, portfolio and performance review services and financial planning and tax services. The Company offers services across three insurance market segments: life and annuities; property and casualty, and health.

Supply Chain and Procurement

The Company’s supply chain and procurement services include sourcing services, sales, inventory and operations planning services, logistics services and after market services. This includes designing sourcing and procurement processes to control maverick buying, overhauling inventory planning systems to optimize inventory levels, designing and implementing logistics services that integrate disparate technology systems and provide dynamic digital dashboard reporting, or designing after-market service systems that ensure fulfillment of contractual obligations and enhance database integrity.

Analytics

Genpact views analytics as a service offering. Its clients frequently have or can obtain data that can be used to assess business opportunities, mitigate risks, improve performance or otherwise improve their businesses. However, they sometimes do not recognize the potential in analyzing such data or do not have the capability to apply the rigorous analytical models that might reveal opportunities. The Company helps its clients seize such opportunities.

Enterprise Application Services

With the Company’s enterprise application services, it plans, designs, builds, tests, implements, runs and supports software solutions for its clients. Genpact leverages its domain knowledge in industries, such as insurance, manufacturing, automotive and healthcare and use Six Sigma and Lean principles to reduce the cycle time of software implementations. This can include enterprise resource planning (ERP), supply chain management, financial management and customer relationship management solutions, as well as testing, database administration and architecture services.

IT Infrastructure Services

Genpact’s IT infrastructure services consist of the remote management of IT functions of its clients. This may include management of a client's networks services, including local area network (LAN), wide area network (WAN), wireless and virtual private network (VPN), end-user support, network security, malware protection, identity management and encryption services. The Company uses Six Sigma and Lean principles to address technology problems and to enable its clients to reduce technology costs.