Profile: Genpact Ltd (G.N)
17 Jan 2017
Genpact Limited (Genpact), incorporated on March 29, 2007, is engaged in providing digitally-powered business process management and services. The Company architects the Lean Digital enterprise through its Smart Enterprise Processes (SEP) framework that reimagines its clients' operating models end-to-end, including the middle and back offices. The Company designs, transforms and runs a combination of processes, as well as provides solutions that combine elements of several of its service offerings. Genpact's Digital practice helps clients reimagine their business operations with a set of technologies along with differentiated core information technology (IT) services that drive transformative solutions for its clients. Its Systems of Engagement solutions provide an engagement layer of technologies for end-to-end business processes, and are built using social, mobility, big data and cloud-based technologies. Lean Digital incorporates automation and digital technologies in an end-to-end approach that transforms and digitizes companies' middle and back-office processes, ensuring a connection to the front end.
The Company offers various vertical activities, which include banking and financial services, insurance services, capital markets, consumer product goods services, life sciences and pharmaceutical services, infrastructure and manufacturing services, healthcare and high tech services. In addition to these vertical activities, it also offers finance and accounting (F&A) services, analytics and research, business consulting services, enterprise risk consulting, supply chain and procurement services, enterprise application services, IT management services, and collections and customer services. The Company's banking and financial services operations include application processing; mortgage origination; wealth management, risk management; account servicing and set-up; collections and customer services; commercial lending, business banking and auto finance. Its services for financial services clients include investment banking support for deals, asset-backed finance surveillance, trade finance support, payment and fraud operations support, and risk analysis for derivatives and foreign exchange. Its wealth management services include brokerage and retirement offerings that provide end-to-end process services, including on-boarding, reconciliations, plan administration, fund administration and trade support. The Company's insurance services include underwriting, claims management, risk and catastrophe modeling, customer segmentation and loyalty. It offers insurance services to several industry sectors, including life and annuities, property and casualty and reinsurance.
The Company's capital markets practice provides an end-to-end range of IT services for the capital markets industry, including application development and maintenance; managed services, such as quality assurance, testing and production support; business process outsourcing; domain knowledge-based consulting related to technology systems (domain consulting), and consulting not tied to a technology system (business consulting). The Company's consumer product goods services include trade promotion optimization, trade promotion management, order management, master data management, customer service, marketing optimization, supply chain decision services, marketing analytics, market mix modeling and enterprise services, such as finance and accounting, indirect procurement and IT operations. It also provides supplier risk management, supplier recovery audit, shopper analytics, and store- and product-mix optimization services.
The Company's life sciences and pharmaceutical services include contract management for managed markets; regulatory affairs services, including lifecycle management, regulatory operations, chemistry manufacturing controls (CMC) compliance and regulatory information management; multi-channel customer experience for medical information, sales and marketing, direct-to-consumer support, patient assistance programs (access and reimbursement) and patient support programs, and enterprise services, such as F&A, indirect procurement, IT operations, risk management and audit support. It also provides analytics services, including market research and competitive intelligence, patient level data analysis, physician and drug analysis, social media monitoring and data management.
The Company's infrastructure and manufacturing services include enterprise processes, such as finance and accounting, indirect procurement and IT operations. Its industry specific solutions include aftermarket services support, industrial asset optimization, engineering services covering the complete product lifecycle from concept to release and sustaining engineering, supply chain management, direct procurement and logistics services. The Company's healthcare services include transactional processes, advanced technology, analytics and consultative and transformational solutions for payers, providers and pharmacy benefit managers. Its high tech services include service support, including customer care service, technical product support and aftermarket services; lead-to-cash; sales force commission management; supply chain and consumer analytics, and enterprise services, such as F&A, sourcing and procurement, and IT operations.
The Company's F&A services include its accounts payable (AP), order to cash (OTC), record to report (R2R) and enterprise risk and compliance services. Its AP services include document management, invoice processing, approval and resolution management. OTC services include customer master data management, credit and contract management, fulfillment, billing, collections and dispute management services. Genpact's R2R services encompass accounting, closing and reporting, including Securities and Exchange Commission (SEC) reporting, treasury, tax services, financial planning and analysis, and product cost accounting. Genpact enterprise risk and compliance specializes in operational risk, Sarbanes-Oxley (SOX) advisory, third-party risk management and regulatory compliance with services, such as enterprise risk management, internal audits, foreign corrupt practices act (FCPA) and IT risk management. The Company supports its clients' core operations in retail and commercial banking, capital markets, insurance, healthcare, life sciences, manufacturing, consumer goods and high tech. The Company offers analytics services both on a standalone basis and as an integrated part of its other service offerings. It helps its clients re-imagine their business operations in the context of analytics and technology through the delivery of Genpact Intelligent Operations.
The Company's supply chain and procurement services include direct and indirect strategic sourcing, category management, spend analytics, procurement operations, master data management, and other procurement and supply chain advisory services. The Company's IT management services consist of end-user computing, infrastructure management services, application production support and database management services. It also provides cloud enablement services, Information Technology Infrastructure Library (ITIL) implementation services and business process as a service (BPaaS) services. The Company's collections and customer services are provided in the areas of consumer finance, business-to-business finance and mortgage servicing. Its collections services include a range of accounts receivable management services, such as early to late stage collections, skip-tracing, refunds and other specialized services. Its customer services include account servicing and customer care services, such as handling customer queries, general servicing and dispute resolution.
The Company competes with Accenture plc, Capgemini S.A., International Business Machines Corporation, Deloitte Consulting LLP, PricewaterhouseCoopers LLP, ExlService Holdings, Inc., WNS Holdings Limited, Cognizant Technology Solutions, Infosys Technologies Limited, Tata Consultancy Services Limited and Wipro Limited.
22 Victoria Street
HAMILTON HM 12