Profile: Genpact Ltd (G.N)
26 May 2017
Genpact Limited, incorporated on March 29, 2007, is engaged in providing digitally powered business process management and services. The Company is also engaged in designing, transforming and running a combination of processes, as well as providing solutions that combine elements of its service offerings. The Company's segments include Business process outsourcing and Information technology services. The Company offers various vertical activities, which include banking and financial services, capital markets, consumer product goods services, healthcare, infrastructure and manufacturing services, insurance and life sciences. In addition to these vertical activities, it also offers analytics and research, collections and customer services, consulting and transformation services, core industry operations services, enterprise application services, finance and accounting (F&A) services, information technology (IT) infrastructure management services, and supply chain and procurement services.
The Company's banking and financial services operations include application processing; mortgage loan origination; wealth management; risk management and compliance activities; omnichannel account servicing and setup; collections and customer services; commercial lending, business banking and auto finance, and finance and accounting activities. The Company, through analytics, helps its clients in pricing products, estimate capital and reserve requirements, analyze and monitor portfolios, and manage risk. It also handles reporting and monitoring services for statutory and regulatory compliance, portfolio and performance review services, and financial planning and tax services. Its services for financial services clients include investment banking support for deals, asset-backed finance surveillance, trade finance support, payment and fraud operations support, credit and market risk management, operational risk management and continuous transaction monitoring. The Company's wealth management services include brokerage and retirement offerings that provide end-to-end process services, including onboarding, reconciliations, plan administration, fund administration and trade support.
The Company's capital markets practice provides an end-to-end range of information technology services for the capital markets industry, including application development and maintenance; managed services, such as quality assurance, testing and production support; business process outsourcing; domain knowledge-based consulting related to technology systems (domain consulting), and consulting not tied to a technology system (business consulting). It also focuses on asset and wealth management; risk and compliance; client onboarding; Know Your Customer (KYC); collateral management; post trade processing, and data services, such as reference data, and data scrubbing and reconciliation. The Company also has centers of excellence focusing on several technology platforms used by the financial services industry, including platforms focused on brokerage compliance, trade processing and portfolio accounting.
The Company's consumer product goods services include trade promotion optimization, trade promotion management, order management, master data management, customer service, marketing optimization, supply chain decision services, marketing analytics, market mix modeling, and enterprise services such as finance and accounting, indirect procurement and IT operations. The Company also provides supplier risk management, supplier recovery audit, shopper analytics, store and product-mix optimization services. Its healthcare sector covers a spectrum of services, including end-to-end transactional processes, technology, analytics and consultative, and transformational solutions for payers, providers and pharmacy benefit managers. The Company's solutions help payers and providers manage the end-to-end life cycle of a claim, from claims processing and adjudication to claims recovery and payment integrity, leveraging solutions, including consulting, enterprise application services, infrastructure management services and integrated business-process-as-a-service (BPaaS) solutions. Its regulatory compliance solutions encompass planning, business alignment systems change management, training and testing.
The Company's high tech services include service support, including customer care service, technical product support and aftermarket services; lead-to-cash; sales force commission management; supply chain and consumer analytics, and enterprise services, such as F&A, sourcing and procurement, and IT operations. Its infrastructure, manufacturing and services offerings include enterprise processes, such as finance and accounting, indirect procurement and IT operations. The Company's industry specific solutions include industrial Internet solutions, aftermarket services support, industrial asset optimization and engineering services covering the complete product lifecycle from concept to release and sustaining engineering, supply chain management, direct procurement and logistics services.
The Company's insurance services include underwriting, claims management, risk and catastrophe modeling, customer segmentation and loyalty, and finance and accounting activities. The Company also offer insurance services to various industry sectors, including life and annuities, property and casualty, and reinsurance. It cover various phases of insurance business processes, including in the areas of product development, finance, risk management, actuarial modeling, sales and marketing, underwriting support, claims and policy administration, and brokerage operations.
The Company's life sciences and pharmaceutical services include contract management for managed markets; regulatory affairs services, including lifecycle management, regulatory operations, Chemistry Manufacturing Controls (CMC) compliance, safety and pharmacovigilance, and regulatory information management; multi-channel customer experience for medical information, sales and marketing, direct-to-consumer support, patient assistance programs (access and reimbursement) and patient support programs, and enterprise services, such as F&A, indirect procurement, IT operations, risk management and audit support. The Company also provides analytics services, including market research and competitive intelligence, patient level data analysis, physician and drug analysis, social media monitoring and data management.
The Company offers analytics services in areas where the Company has domain know-how, both on a standalone basis and as an integrated part of its other service offerings. The Company helps its clients reimagine their business operations in the context of analytics and technology through the delivery of Genpact Intelligent Operations by its Lean Digital approach. Through its Data-to-Action Analytics approach, the Company delivers measurable business outcomes to clients across industries. The Company's collections and customer services are provided primarily in the areas of consumer banking, business-to-business finance and mortgage servicing. Its collections services include collections strategy design through smart analytics and a range of accounts receivable management services, such as early to late stage collections, skip tracing, refunds and other specialized services.
The Company's core industry operations services helps its clients design, transform and run core enterprise operations specific to their industries. Its enterprise application service offers solutions, including business intelligence and big data, enterprise resource planning, quality assurance and technology integration. The Company's F&A services include Accounts Payable (AP), Order to Cash (OTC), Record to Report (R2R), Enterprise Performance Management (EPM), and Enterprise Risk and Compliance (ERC) services. Its IT infrastructure management services consist of end user computing, infrastructure management services, application production support and database management services. The Company's supply chain and procurement services include direct and indirect strategic sourcing, category management, spend analytics, procurement operations, master data management, and other procurement and supply chain advisory services.
Canon's Court, 22 Victoria Stree
HAMILTON HM 12
Company Web Links
- BRIEF-Genpact acquires BrightClaim and their associated co National Vendor
- BRIEF-Genpact announces $200 mln accelerated share repurchase
- BRIEF-Genpact announces pricing of 3.700% senior notes due 2022 by Genpact Luxembourg S.à r.l.
- BRIEF-Genpact buys Rage Frameworks
- BRIEF-Genpact Ltd Q4 adjusted earnings per share $0.43