Profile: W W Grainger Inc (GWW.N)

GWW.N on New York Stock Exchange

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W.W. Grainger, Inc., incorporated on December 27, 1928, is a broad-line distributor of maintenance, repair and operating (MRO) supplies and other related products and services used by businesses and institutions in the United States and Canada, with a presence in Europe, Asia and Latin America. The Company’s two reportable segments are the United States and Canada. Other businesses include operations in Europe, Asia, Latin America and other U.S. operations. The Company uses a multichannel business model to provide customers with a range of options for finding and purchasing products, utilizing sales representatives, direct marketing materials, catalogs and eCommerce. The Company serves more than 2 million customers worldwide through a network of integrated branches, distribution centers, websites and export services. The Company has centralized business support functions that provide coordination and guidance in the areas of accounting and finance, business development, communications and investor relations, compensation and benefits, information systems, health and safety, global supply chain functions, human resources, risk management, internal audit, legal, real estate, security, tax and treasury.

United States

The Company’s United States segment offers a selection of maintenance, repair and operating supplies and other related products and services through local branches, sales representatives, catalogs and eCommerce. The Company’s products offered include material handling equipment, safety and security supplies, lighting and electrical products, power and hand tools, pumps and plumbing supplies, cleaning and maintenance supplies, building and home inspection supplies, vehicle and fleet components and other items focused on the facilities maintenance market. The Company’s services offered include inventory management and energy efficiency solutions.

The United States business operates in all 50 states through a network of 390 branches and sales representatives. An average branch is 22,000 square feet in size and handles about 150 transactions per day. The logistics network in the United States is comprised of 18 distribution centers (DCs). Automated equipment and processes in the larger DCs allow them to handle the majority of the customer shipping for next-day product availability and replenish the branches that provide same-day availability. The Company’s customers range from small and medium-sized businesses to large corporations, government entities and other institutions. They are represented by purchasing managers or workers in facilities maintenance departments and service shops across industries such as manufacturing, hospitality, transportation, government, retail, healthcare and education. The Company’s customers can purchase products through The Company’s trademarks include DAYTON motors, power transmission, HVAC and material handling, SPEEDAIRE air compressors, AIR HANDLER air filtration equipment, TOUGH GUY cleaning products, WESTWARD tools, CONDOR safety products and LUMAPRO lighting products.


The Company’s Canadian segment operates through Acklands – Grainger Inc. (Acklands – Grainger). Acklands – Grainger is Canada’s broad-line distributor of industrial and safety supplies. The Canadian business serves customers through 171 branches, sales and service representatives and 6 DCs across Canada. Acklands – Grainger distributes tools, fasteners, safety supplies, instruments, welding and shop equipment, and many other items. During 2013, approximately 15,200 sales transactions were completed daily. The Company’s catalog has more than 139,000 products and is used by customers to assist in product selection. Customers can purchase products through, a fully bilingual website.

Other Businesses

The Company’s other businesses segment included the operations in Europe, Asia, Latin America and other U.S. operations. Fabory is a European distributor of fasteners, tools and industrial supplies. The Company’s European market includes facilities maintenance and related products. The Company operates in Japan through its 51% interest in MonotaRO Co. MonotaRO provides small and mid-sized domestic businesses with products that help them operate and maintain their facilities. MonotaRO is a catalog and web-based direct marketer with approximately 84% of orders being conducted through The Company’s operations in Mexico provide local businesses with maintenance, repair and operating supplies and other related products primarily from Mexico and the United States.

The business in Mexico distributes products through a network of branches and two DCs where customers have access to approximately 119,000 products through a Spanish-language catalog and through Zoro Tools is an online distributor of MRO products serving U.S. businesses and consumers through its website Zoro Tools offers a broad selection of approximately 400,000 items at single, competitive prices. Zoro Tools has no branches or sales force, and product is delivered through the the Company’s U.S. supply chain.

Company Address

W W Grainger Inc

100 Grainger Pkwy
LAKE FOREST   IL   60045-5202
P: +1847.5351000
F: +1847.5350878

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