Profile: Hawaiian Telcom Holdco Inc (HCOM.OQ)

HCOM.OQ on NASDAQ Stock Exchange Global Select Market

27.38USD
1 Aug 2013
Price Change (% chg)

$-0.44 (-1.60%)
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Hawaiian Telcom Holdco, Inc., incorporated in 2004, is a full-service provider of communications services and products in Hawaii. The Company operates two business segments: Wireline Services and Other. Wireline Services segment provides local telephone service including voice and data transport, custom calling features, network access, directory assistance and private lines. In addition, the Wireline Services segment provides Internet, long distance services, next generation Internet protocol (IP)-based network services, customer premises equipment, data solutions, billing and collection, and pay telephone services. Its services are offered on all of Hawaii's major islands. As of March 1, 2011, the Company's telecommunication operations served approximately 437,500 local access lines, of which 55% served residential customers and 44% served business customers, with the remaining 1% serving other customers; 225,400 long distance lines, of which 65% served residential customers and 35% served business customers; and 100,700 high-speed Internet lines, which served 82,800 retail residential lines, 16,700 retail business lines, and 1,200 wholesale business and resale lines. Other segment consists of wireless services, including the sale of wireless handsets and accessories. Hawaiian Telcom, Inc., a Hawaii corporation, operates its local exchange carrier business. It has a wholly owned subsidiary, Hawaiian Telcom Insurance Company, Incorporated. Hawaiian Telcom Services Company, Inc. operates its other businesses, including its long distance, Internet, advanced communication and network services and wireless businesses. In December 2012, the Company announced that its subsidiary, Hawaiian Telcom, Inc., acquired Wavecom Solutions Corporation. In June 2013, Hawaiian Telcom Holdco Inc sold a 3.31 acre portion of its 10-acre property in Mapunapuna on Oahu.

Wireline Services

The Company’s local exchange carrier business generates revenue from local network services, network access services and certain other services. Its traditional local network service enables customers to originate and receive telephone calls within a defined exchange area. It provides basic local services on a retail basis to residential and business customers for a fixed monthly recurring charge. Basic local service also includes non-recurring charges to customers for the installation of products and services. Basic local exchange services include a range of value-added services, such as call waiting, caller identity (ID), voice messaging, three-way calling, call forwarding and speed dialing. Value-added services may be purchased individually or as part of a package offering for a monthly recurring charge. It also offers other local exchange services, such as local private line and inside wire maintenance.

The Company’s network access services are offered in connection with the origination and termination of long distance, or toll, calls, which involve more than one company in the provision of end-to-end long distance service. Since toll calls are billed to the customer originating the call, a mechanism is required to compensate each company providing services relating to the call. This mechanism is the access charge, which it bill to each interexchange carrier for the use of its facilities to access its customers. In addition, it bills a component of access charges directly to its customers. Its network access services generate intrastate access revenue when an intrastate long distance call which involves it and an interexchange carrier is originated and terminated within Hawaii. Its network access services generate interstate access revenue when an interstate long distance call is originated from a Hawaii local calling area served by it and is terminated in a local calling area in another state and vice versa. It also offers special access voice and data services. Special access services include switched and non-switched (or dedicated) services, such as point-to-point single channel circuits, synchronous optical network (SONET) and time division multiplexing (TDM) transport services, as well as IP-based private networks.

The Company provides long distance services to transmit international calls, interLATA (local access transport area) domestic calls and regional toll calls made to points outside a customers' local calling area, but within its local service area (intraLATA toll). In Hawaii, each of the islands is a local calling area, and calls between the islands are intraLATA toll calls. Other long distance services include 800-number services and wide area telecommunication services (WATS), private line services, and operator services associated with long distance calls. As of March 1, 2011, it served approximately 225,400 long distance lines, of which 65% served residential customers and 35% served business customers.

The Company provides high-speed Internet (HSI) access to its residential and business customers. Its data network enables it to provide extensive high-speed network access. It has HSI available in 79 of its 86 central offices. As of March 1, 2011, it served approximately 82,800 retail residential HSI lines, 16,700 retail business HSI lines, and 1,200 wholesale business and resale HSI lines. As of March 1, 2011, it also provided dial-up Internet access to approximately 1,400 subscribers. Its advanced communication and network services include Managed Services, which provides customers with security audit and monitoring, fault monitoring, and performance management services; Routed Network Service, an IP network service for business customers; Enhanced Internet Protocol Data Service, a multipoint Ethernet virtual private local area network service, and Business All-in-One, a business Voice over Internet protocol (VoIP) service to provide small-to-medium-sized businesses with complete communication needs in a hosted package.

During the year ended December 31, 2010, the Company developed a network capable of providing integrated digital video, high-speed broadband and voice services to new and existing customers. It also completed and made operational its video head end. For the wholesale or carrier market, it offers services, including operator services, billing and collection services and space and power rents for collocation services. It also offers public pay telephone services at approximately 4,900 locations throughout the State of Hawaii. The Company’s market consists of 86 central offices serving an area of approximately 6,263 square miles on the islands of Oahu, Maui, Hawaii, Kauai, Molokai and Lanai. As of March 1, 2011, it was the incumbent provider of local exchange services within this area with approximately 437,500 local access lines served, of which 55% served residential customers, 44% served business customers and the remaining 1% served other customers. Other customers include interexchange carriers that pay for access to long distance calling customers located within its local service area and competitive local exchange carriers (CLECs), which pay for wholesale access to our network to provide competitive local service on either a resale or unbundled network element (UNE)

Other

The Company offers wireless services pursuant to a mobile virtual network operator (MVNO) services agreement with Sprint Spectrum, L.P. (Sprint). That agreement allows it to resell Sprint wireless services, including access to Sprint's nationwide personal communication service (PCS) wireless network to residential and business customers in Hawaii under the Hawaiian Telcom brand name.

The Company competes with Time Warner Cable Inc., Skype, Magic Jack, tw telecom of hawaii l.p., Pacific LightNet, Inc., NetEnterprise Inc., Tri-net Solutions, L.L.C. and Systemmetrics Corporation.

Company Address

Hawaiian Telcom Holdco Inc

1177 Bishop Street
HONOLULU   HI   96813
P: +1808.5464511
F: +1800.2535177

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