Profile: LogMeIn Inc (LOGM.OQ)
LogMeIn, Inc., incorporated on August 3, 2004, provides a portfolio of cloud-based service offerings, which helps people and businesses to connect to their workplace, colleagues and customers. The Company's product line includes AppGuru, BoldChat, Cubby, join.me, LastPass, LogMeIn Pro, LogMeIn Central, LogMeIn Rescue, LogMeIn Rescue+Mobile, LogMeIn Backup, LogMeIn for iOS, LogMeIn Hamachi, MeldiumTM, Xively and RemotelyAnywhere. The Company's services are focused on markets, such as identity and access management, collaboration and the Internet of Things, and are delivered through the cloud as hosted services, commonly called software-as-a-service (SaaS). The Company offers both free and fee based, or premium, services. The Company's core cloud-based services are categorized into business lines, including Collaboration, Service and Support, Identity and Access Management, and Connected Products.
The Company's collaboration business consists of services for users to interact with and access the computers, devices, data and people that make up their digital world. Its individual services include join.me, join.me pro and join.me enterprise, and LogMeIn Pro. Its join.me, join.me pro and join.me enterprise are the Company's free and premium browser-based online meeting and screen sharing services that give users the ability to host an online meeting with other people. These services can be initiated through its Website, http://join.me, through a downloadable desktop application or through mobile applications. The free version of join.me provides users with access to basic online meeting and collaboration tools, such as file sharing, use of a VoIP conference line, video conferencing, mobile whiteboards, remote control and in-meeting chat. Users, who upgrade to join.me pro, receive access to additional features, such as presenter swap, a scheduling tool, Google Calendar and Microsoft Outlook plugins, the ability to record and recap meetings, on-screen annotation tools and detailed session reporting. Users and businesses, who upgrade to join.me enterprise, receive additional account management, policy control and provisioning capabilities, as well as Salesforce.com integration. LogMeIn Pro is its premium remote access service that provides access to a remote computer or other Internet-enabled device from any other Internet connected computer, as well as smartphones and tablets. Once a LogMeIn Pro host is installed on a device, a user can access that device's desktop, files, applications and network resources remotely from their other Internet-enabled devices.
Service and Support
The Company's service and support products are used by external customer service and support organizations, online retail and Web-based businesses, as well as information technology (IT) outsourcers and internal IT departments to deliver online, cloud-based service and support to customers and their Internet-enabled devices. These services include LogMeIn Rescue, Rescue Lens and LogMeIn Rescue+Mobile, and BoldChat. Its LogMeIn Rescue, Rescue Lens and LogMeIn Rescue+Mobile are Web-based remote support and customer care services, which are used by helpdesk professionals to provide remote support through the Internet. Using LogMeIn Rescue, support and service professionals can communicate with end users through an Internet chat window while diagnosing and repairing computer problems. If given permission by the computer user, the support professional can access, view or even take control of the end user's computer to take necessary support actions and to train the end user on the use of software and operating system applications. With Rescue Lens, the end user downloads an application from the Google Play or iOS App Store, enters a pin code to ensure security, and points the camera at the device or product that needs support. The support professional verbally and visually guides them through a resolution. LogMeIn Rescue+Mobile is an add-on of LogMeIn Rescue's Web-based remote support service that allows call center technicians and IT professionals to remotely access and support iOS, Android and Blackberry smartphones and tablets. BoldChat is the Company's Web-based live chat service that helps customer service staff, ranging from sales to pre-and-post sale support, to directly engage and provide assistance to visitors to their organization's Website. The features include real-time visitor monitoring, co-browsing, detailed reporting on chat activity and its overall effectiveness, the ability to define rules that automatically trigger the initiation of a chat window, the ability to route and distribute chats to manage efficiency and the ability to monitor and manage customer conversations on Twitter, e-mail and through short message service (SMS) messages. Its BoldChat service offerings range from a basic free offering to a fully-featured enterprise offering, with various pricing tiers based on the number of users and desired features.
Identity and Access Management
The Company's identity and access management services are used by individuals, line-of-business teams, security professionals, as well as internal and external IT professionals to manage and secure passwords, remote computers and other Internet-enabled devices and Internet applications, as well as to automate common IT tasks. LogMeIn Central is a Web-based management console that helps IT professionals access, manage and monitor remote computers, deploy software updates and patches, automate IT tasks and run versions of antivirus software. LogMeIn Central is offered as a premium service with various pricing tiers based on the number of computers supported and desired features. LastPass is a password management and single sign on (SSO) solution that gives individuals, business teams and enterprises the ability to store, create and access the user identity and login credentials for a range of online applications and Websites. Available online, in a desktop application and through the iPhone Operating System (iOS) and Android mobile applications, LastPass is offered in free, premium and enterprise versions and runs on a range of browsers, devices and operating systems.
The Company's connected product business consists of Xively, its Internet of Things cloud platform and connected product management solution. Xively help businesses build, run and support a class of Internet-connected products. The Xively platform provides the infrastructure needed to help businesses manage the costs of, and accelerate the time-to-market for, new Internet-connected products, while also helping these businesses manage the data created by these Internet-connected products and support the customers using them.
Additional Service Offerings
The Company's AppGuru is an application management product that help IT professionals and IT service providers discover, provision and secure both company procured and employee procured cloud and/or SaaS applications being used within the workplace. AppGuru can work in conjunction with LogMeIn applications, such as join.me and Cubby, as well as third-party applications, including Salesforce.com, Dropbox, Box and NetSuite. LogMeIn Backup is a service that subscribers install on two or more computers to create a backup network and is generally sold as a complement to LogMeIn Central or LogMeIn Pro subscriptions. Files can be stored on, and restored to, any computer that the subscriber chooses, using industry-standard encryption protocols for the transmission and storage of the data. Cubby Basic, Cubby Pro and Cubby Enterprise are cloud-based file syncing, storage and sharing services that allow users to share data and files with other people and across all of their Internet-enabled devices, such as smartphones, tablets and computers. All three services can be accessed and used through a Web-browser, a downloadable desktop application and free mobile applications. LogMeIn Hamachi is a hosted virtual private network (VPN) service that establishes a computer network among remote computers. LogMeIn Hamachi works with existing network and firewall configurations and can be managed from a Web browser or the user's software. Using LogMeIn Hamachi, users can communicate over the Internet. LogMeIn Hamachi is offered both as a free and paid service, with tiered pricing based on the number of devices connected in each network. Meldium is a password and identity management product designed to help IT professionals and knowledge workers manage, store and share login credentials to help ensure that access to work-based applications and related data can be granted or revoked as necessary. Meldium is offered as a free product for individual use and is also sold as a premium product for team use. RemotelyAnywhere is a local area network (LAN)-based systems administration product used to manage personal computers and servers from within the IT system of an enterprise. It also offers annual maintenance services that include software upgrades and support services for this application.
The Company competes with Citrix Systems, Cisco Systems, Adobe, AgileBits, Apple, Ayla Networks, BlueJeans Networks, Box, Dashlane, Dropbox, GFI, Google, IBM, KeePass, LivePerson, Microsoft, OKTA, Oracle, PTC, Splashtop, TeamViewer and Zoom Video Communications.
320 Summer St Ste 100
BOSTON MA 02210-1701
Company Web Links
- BRIEF-Logmein receives U.S. FTC clearance for proposed merger with Citrix's GoTo business
- BRIEF-Victory Capital Management reports 7.8 pct passive stake in Logmein
- LogMeIn to merge with Citrix's GoTo unit in all-stock deal
- LogMeIn to merge with Citrix's GoTo unit in all-stock deal
- BRIEF-LogMeIn announces merger with Citrix's GoTo family of products