Profile: LogMeIn Inc (LOGM.OQ)
9 Dec 2013
LogMeIn, Inc. (LogMeIn), incorporated on August 3, 2004, provides essential cloud-based collaboration, information technology (IT) management and customer service offerings aimed at addressing the evolving multi-device, security, management and accessibility requirements of the new mobile workplace. The Company’s solutions are used by professionals to work from virtually anywhere on virtually any Internet-enabled device. Its services range from free downloadable apps to SaaS-based professional helpdesk solutions and are accessible from anywhere with an Internet connection. As of December 31, 2012, the Company’s users have connected over 213 million smartphones, tablets, computers and other Internet-enabled devices to a LogMeIn service.
The Company offers free services with ten fee-based, or services. These include LogMeIn Rescue and BoldChat, which are used by service professionals to deliver customer service and support for their end customers. Its services, such as LogMeIn Pro, LogMeIn Central, LogMeIn Hamachi and LogMeIn Backup are used by IT professionals for remote device management and security. In addition, business professionals and teams use the versions of its access and collaboration products, including Cubby Pro, join.me Pro, LogMeIn Ignition for Windows and LogMeIn Pro to work remotely and collaborate with colleagues and customers in distributed work environments. Other products, including RemotelyAnywhere, LogMeIn Ignition for Android and LogMeIn Ignition for iOS are sold as a perpetual license for a one-time fee.
The Company’s services allows its users to work remotely, use a mix of personal and employer-procured technology for work purposes, support and manage computers and other Internet-enabled devices on demand, as well as collaborate with other users. Its services enable IT staff to administer, monitor and support computers and other Internet-enabled devices at a remote location. The Company’s remote-access and collaboration services allow non-technical users to access and control remote computers, run applications across different platforms and devices and save and share data with the cloud, increasing their mobility and allowing them to remain productive from virtually anywhere on virtually any Internet-enabled device. Its services enable helpdesk technicians, as well as customer service staff, to quickly and easily engage with users, gain access and even control over a remote user’s Internet-enabled device.
The Company’s services possess built-in redundancy of servers and other infrastructure in five data centers, four located in the United States and one located in Europe. Its platform enables its services to connect and manage devices at enhanced speeds. Its services implement industry-standard security protocols and authenticate and authorize users of its services without storing passwords.The Company’s services include Access and Collaboration services, Customer Care services and Remote Monitoring and Management services.
Access and Collaboration Services
Access and Collaboration services allows users to access computers and other Internet-enabled devices, applications, and files in order to continue working while away from physical office environments, to access personal systems while away from home, to remain productive across multiple devices, to conduct online meetings and collaborate with others from anywhere with an Internet connection. LogMeIn Free is a free remote access service. It provides secure access to a remote computer or other Internet-enabled device. Once installed on a device, a user can quickly and easily access that device’s desktop, files, applications and network resources. LogMeIn Pro is its remote access service. It can be rapidly installed without IT . Users typically engage in a trial prior to purchase. LogMeIn Pro offers several features not available through LogMeIn Free, including High Definition (HD) remote control and content streaming, File transfer, Remote sound, File share, Remote to local printing, Desktop sharing, File sync, Drive mapping and Wake On Lan.
LogMeIn for iOS is a free mobile application for iOS devices, including the iPad, iPhone and iPod touch. It is used in combination with either LogMeIn Free or LogMeIn Pro to access remote computers, including files and applications, from an iOS-based mobile device. LogMeIn Ignition is a service that delivers one click access to remote computers that subscribe to LogMeIn Free or LogMeIn Pro. join.me and join.me pro are browser-based online meeting and screen sharing services that give users the ability to quickly and securely share their computer desktop with up to 250 other people. Cubby Basic and Cubby Pro are cloud-based file syncing, storage and sharing services that allow users to share data and files across their Internet-enabled devices smartphones, tablets and computers and with other people.
Customer Care Services
LogMeIn Rescue is a Web-based remote support and customer care service used by helpdesk professionals to support remote computers via the Internet, without pre-installed software. Using LogMeIn Rescue, support and service professionals can communicate with end users through an Internet chat window while diagnosing and repairing computer problems. Rapid incident resolution includes helpdesk professionals can gain access to the target PC quickly and can use Rescue’s remote control capabilities to perform support functions available through a technician console, including: reading critical system information, deploying scripts, copying files through drag and drop and rebooting the machine. Seamless end-user experience includes end users remain in control of the support session and can initiate a session in a variety of ways, such as by clicking a link on a Website or in an email or by entering a pin code provided by the support provider. Support session and queue management includes helpdesk professionals can use the LogMeIn Technician Console to manage a queue of support incident requests and up to ten simultaneous live remote sessions. The Administration Center is used to create and assign permissions for groups of support technicians. It is also used to create support channels, Web-based links and/or icons that automatically connect customers to technicians and assign them to specific groups.
LogMeIn Rescue includes security features designed to safeguard the security and privacy of both the support provider and the end user. All data transmissions are encrypted using industry-standard encryption often used by financial institutions. LogMeIn Rescue+Mobile is an add-on of LogMeIn Rescue’s Web-based remote support service that allows call center technicians and IT professionals to remotely access and support smartphones and tablet computers. BoldChat is a Web-based live chat and click-to-call service that helps customer service staff, ranging from sales to pre-and-post sale support, provide assistance directly from an organization’s Website. The BoldChat product offerings range from a free offering to a fully-featured enterprise offering, with multiple pricing tiers based on the number of users and required features.
Remote Monitoring and Management Services
LogMeIn Central is a Web-based management console that helps business users, IT professionals and other users deploy and administer LogMeIn Pro, LogMeIn Free and LogMeIn Hamachi. LogMeIn Central is offered as a service and includes User management, Reporting, Integrated security, Host configuration, Computer grouping and account personalization, One2Many tasks and commands, Windows software updates automation and Anti-virus software monitoring and management.
RemotelyAnywhere is a systems administration product used to manage personal computers and servers from within the IT system of an enterprise. LogMeIn Backup is a service that subscribers install on two or more computers to create a backup network and is generally sold as a complement to the LogMeIn Central or LogMeIn Pro services. LogMeIn Hamachi is a hosted virtual private network, or VPN, service that sets up a computer network among remote computers. Using LogMeIn Hamachi, users can securely communicate over the Internet as if their computers are on the same local area network, allowing for remote access and virtual networking. LogMeIn Hamachi is offered both as a free and paid service, with tiered pricing based on the number of devices connected in each network. Cosm is a hosted service for building and running Internet of Things applications. The Cosm service makes it easy for developers to connect devices to the Internet and to each other, publish and store data, and build interactive applications based on the device-created data.
LogMeIn Gravity Service Delivery Platform
The Company’s services are delivered via a common cloud connectivity and data platform called Gravity, which consists of software applications, customized databases and Web servers. Gravity establishes secure connections over the Internet between remote computers and other Internet-enabled devices and manages the direct transmission of data between remotely connected devices. Gravity consists of software applications that run on standard hardware servers and operating systems and is designed to be scalable and serve user community at low costs. Gravity transmits data using a combination of methods designed to relay data via data centers and to transmit data over the Internet directly between end-point devices. Gravity is physically hosted in third-party co-location facilities located in the United States and Europe. Gravity also implements multiple layers of security. Its services utilize industry-standard security protocols for encryption and authentication. Access to a device through its services requires system passwords such as the username and password for Windows. The Company also adds additional layers of security such as single-use passwords, IP address filtering and IP address lockout. For security purposes, Gravity does not save end-user passwords for devices.
The Company competes with NTRglobal, TeamViewer, Splashtop, Bomgar, Adobe, Apple, Cisco/WebEx, Citrix, Google, LivePerson, Dropbox, Box, SugarSync, Microsoft and Oracle.
SUITE 100, 320 SUMMER STREET
BOSTON MA 02210