Profile: Mitel Networks Corp (MITL.OQ)
24 Dec 2014
Mitel Networks Corporation, incorporated on January 12, 2001, is a global provider of business communications and collaboration software and services. The Company focuses on n the small-to-medium sized enterprise (SME) market. The Company ‘s Internet Protocol, or IP, based communications solutions consist of a combination of cloud and premises-based IP telephony platforms, which it delivers as software, appliances, and desktop devices, and a suite of unified communications and collaboration, (UCC) applications that integrate voice, video and data communications with business applications. It also offers cloud-based telephony services and a wide range of network services in the United States market. In March 2014, the Company acquired contact center supplier OAISYS, a developer of integrated call recording and quality management solutions.
The Company’s solutions are scalable, flexible, and easy to deploy, manage and use. Its solutions interoperate with various systems supplied by other vendors, which allows its customers to utilize their existing communications infrastructure and gives them the flexibility to choose the solutions that address their individual business needs. It has also designed its software and appliances to allow access to its solutions from mobile devices, including Apple, Android and Research in Motion (doing business as BlackBerry), or RIM. The Company has invested heavily in the research and development, or R&D, of its IP-based communications solutions to take advantage of the telecommunications industry shift from traditional communications systems to IP-based cloud and premises-based communications solutions.
The Company’s IP-based appliances have supported the communications needs of over 9.3 million users in more than 100 countries. The Company has two primary geographic markets defined as the Americas, which includes the United States, Canada, the Caribbean and Latin America, and International, which includes Europe, the Middle East, Africa and Asia Pacific. It also operates as two primary business units; Mitel Communications Solutions, or MCS, and Mitel NetSolutions, or NetSolutions.
MCS Business Unit
MCS provides a wide range of IP telephony platforms and UCC solutions to organizations of all types and sizes worldwide. Its solutions are scalable, flexible and easy to deploy, manage and use. Its IP-based communications solutions include a combination of IP telephony platforms, which it delivers as software, appliances and desktop devices, and UCC applications that integrate voice, video and data communications with business applications. These solutions can be complemented with its comprehensive portfolio of support, professional, and managed services.
IP Telephony Platforms
The Company’s IP telephony software, which provides the foundation for its integrated communications solutions, can be deployed on a customer’s premise, hosted by them, or in private or public cloud environments. Its IP telephony software can be deployed on virtualized data center infrastructure, industry standard servers or on functionally optimized appliances. The Company’s Mitel Communications Director, or MCD, is a software product suitable for enterprises addressing both pure-IP telephony and hybrid-IP telephony markets worldwide. This software performs a variety of functions, including multi-media call control and communications, which allow business users to reach each other, share information and collaborate. MCD can be deployed in virtualized data center environments, on industry standard servers or on the Mitel 3300 IP Communications Platform (ICP) appliance. Its Multi-Instance Communications Director, or MICD, uses virtualization techniques to run multiple MCDs on a single server. To support businesses that have multiple locations and geographically dispersed data centers, the MCD, and its MICD and 3300 ICP variants, can be deployed across multiple locations are integrated to create a seamless system. This platform forms the basis of its network services offering within a hosted environment.
The Company’s appliances are optimized are expandable packages combining the software and hardware capabilities of their intended market. These appliances include Mitel 3300 ICP, which bundles MCD, certain mobility and UCC applications as well as legacy connectivity, can be deployed, if required, as a simple IP-to-legacy gateway and upgraded to a fully integrated communications appliance; Mitel 5000 Communications Platform (CP) is an integrated communications appliance addressing feature requirements in North America, the United Kingdom and select other markets for small businesses with 20 to 250 users, The Mitel 5000 CP addresses both IP and traditional communications needs through an IP-centric hybrid architecture, which allows them to leverage existing customer infrastructure, and Mitel 3000 Communication System (CS) serves the two to 30 user segment of the small business market, it provides complete communications capability and broadband connectivity in a single unit, utilizing a common hardware and software architecture.
The Company’s sktop devices include a broad range of IP and digital phones, specialty desktop devices, and peripherals, which are recognized in the industry for ease of use, feature set, and style. Its IP phones are designed to work across its IP telephony software and appliances. Its mid-market and IP phones has graphical displays which enable easy access to a variety of business applications and Web content. The Company also offer a variety of specialty desktop devices, including IP operator consoles and video and audio conference units, and peripherals that augment its desktop devices. These peripherals include cordless handsets and headsets, receptionist key modules and other modules such as Bluetooth and local phone line integration that enable local enhanced 9-1-1 calling for remote workers. In addition, it partners with vendors to provide other specialized devices, such as Wi-Fi and DECT wireless phones.
UCC combines multiple Information Technology (IT) , capabilities, enabling an efficient approach to communicating and improving how individuals, groups and organizations conduct business. The Company offers a broad range of UCC applications that can be deployed in a variety of ways. Its UCC suite of applications work across its MCD and Mitel 5000 platforms, and can be deployed on industry standard servers in data centers or on its own appliances such as the 3300 ICP. Its UCC applications include unified Communications Client, which is a single-user interface to access all unified communications capabilities, including desktop, Web and mobile phone, with features that include soft phone capabilities, instant messaging and presence; Mobility, which extends business communications capabilities to mobile devices, improving the ability of employees to connect with the office and be productive; customer Interaction Solutions, which is a multi-media capable application for the operation and management of contact centers; unified Messaging, which is a unified multi-media messaging, including email, voicemail and fax, with integration into messaging products such as Microsoft Exchange and IBM Lotus Notes; Audio, Video & Web Conferencing, which is a collaboration and conferencing tools for users including audio and video conferencing, webcasting and document sharing; Speech Auto Attendant, which is automated attendant allowing incoming callers to select departments and reach employees by speaking their names; Teleworker Solution, which is simple and secure telephone operation and communications for remote and home based users over the public Internet, and Business Dashboard, which is easy to use business analytics of communications system usage.
MCS Service Offerings
The Company offers a portfolio of support, professional and managed services to its customers and channels. These services provide life cycle management for its solutions from planning and implementation to ongoing support. The Company helps maximize the value of its solutions for its customers based on their particular financial and operational needs. The Company’s services include lifecycle management, such as project management, installation, training, maintenance, remote monitoring, professional services, consulting and integration services; support services, including hardware repair and Mitel Software Assurance for technical support and core software upgrades; managed service solutions in specific countries, with benefits, such as a guaranteed renewal option, risk of loss coverage, fixed migration pricing, and upgrade and expansion flexibility, which includes its comprehensive package of managed services in the United States branded as the TotalSolution program, and financing of its managed service solutions.
Mitel NetSolutions Business Unit
NetSolutions is a communications service provider focused on delivering a suite of subscription-based telecommunications solutions and services to business customers including cloud-based/hosted applications, network services and connectivity. These services can be delivered independently or integrated with its MCS solutions and delivered as part of its managed service offerings. It does not operate its own network. The Company purchases network capacity wholesale from carriers, which it resells to its customers in various retail offerings. The Company address market demand for telecommunications services through three distinct service offerings, enabling themto provide product solutions over the public network or in combination with its MCS solutions. Its network services are offered in the United States only. Branded as NetSolutions its services are primarily designed to leverage and deploy communications services to meet the performance and value metrics of each individual business or organization; deliver solutions optimized for its UCC solutions, and unify traditional wireline and wireless communications services along with newer and growing cloud-based offerings to provide 360 degrees of convergence from a single-source provider.
Cloud Communications Offering (Mitel AnyWare)
Mitel AnyWare is a comprehensive hosted communications service that delivers complete communications requirements for a monthly subscription fee, eliminating the need for businesses to buy and maintain a phone system on their premises. Mitel AnyWare is designed for organizations with five to 500 employees, and delivers cloud-based UCC solutions using the single Mitel UCC software stream. As a result, this service delivers the same look, feel and user experience to Mitel AnyWare customers as those purchasing the Company's MICD premise based solutions. Mitel AnyWare provides rich enterprise-class features and reliability required by business customers with the flexibility to add and change users as changing business requirements dictate. The features are easy to use and enable users to take advantage of a range of productivity enhancing features.
Mobile Communications Offering (Mitel Mobile Solutions)
Mitel Mobile Solutions offers an integrated mobile communication service that provides wireless voice, text and data access to business customers. Its services include nationwide 3G wireless network coverage, the latest device options, and enterprise-wide bundling with wireline SIP Trunk access. In addition, this service offers UCC features that can include integration with employees' desktop phones or local voice services, and the ability for employees across an organization to share wireless minutes. Mitel Mobile can integrate the Mitel Communications Director, or MCD, and MICD communications platforms with wireless devices to enable voice and UCC features to be merged and managed like data applications on a corporate server. Mitel Mobile also enables customers to pair their Mitel NetSolutions local SIP-based DID number with their Mitel Mobile device in order to provide wireline-to-wireless business continuity. In addition, Mitel Mobile devices can be integrated into the Mitel AnyWare communications solution to integrate the mobile device as the user's primary or secondary device. It also offers unified voice mail, extension to extension intercompany dialing, unified outbound calling line identification and other features which integrate with the Mitel AnyWare cloud communications solution.
Communications Service Provider Offering
Mitel NetSolutions is a registered Competitive Local Exchange Carrier, or CLEC, offering complete local, long distance, Internet access and complex data network services in all 50 states in the United States Local services include PSTN and SIP services across the United States, WAN and Broadband IP technologies including MPLS, VPLS, Optical and Metro-Ethernet. Additional cloud solutions include Infrastructure as a Service, cloudNOC Network Management and Audio and Web collaboration. NetSolutions telecommunications services can be bundled with Mitel AnyWare, Mitel Mobile and Mitel premise based UCC solutions, providing business customers the benefit of a seamless, integrated communications offering from a single supplier. NetSolutions offerings are also delivered and optimized to complement and enhance the Company's core technology platforms provides customer friendly service delivery and support model enabling its customers to outsource their entire communications infrastructure and services environment to Mitel and its channel partners. In addition, the Company's offerings allow organizations to consolidate their network services with a single provider nationally, easing the IT burden associated with coordinating multiple vendors across a broad service delivery footprint.
The Company competes with Panterra Networks, Inc., West IP Communications, Inc., 8X8, Inc., J2 Global, Inc., Cypress Communications, Inc., Telesphere Networks, Ltd., Fonality, Inc., AT&T Inc., Verizon Communications Inc., Sprint Nextel Corporation, T-Mobile USA, Inc., CBeyond Inc., U.S. Telepacific Corp., XO Holdings, Inc., Avaya Inc., Cisco Systems, Inc., Aastra Technologies Limited, Alcatel-Lucent S.A., NEC Corporation, Panasonic Corporation, ShoreTel, Inc., Siemens Enterprise Networks and Toshiba Corporation.
Mitel Networks Corp
350 Legget Drive
KANATA ON K2K 2W7