Profile: Mitel Networks Corp (MNW.TO)
Mitel Networks Corporation, incorporated on January 12, 2001, is a global provider of business communications and collaboration software and services. The Company focuses on the small-to-medium sized enterprise (SME) markets. The Company's Internet Protocol (IP), based communications solutions consist of a combination of IP telephony platforms, which it delivers as software, appliances and desktop devices, and a suite of unified communications and collaboration (UCC), applications that integrate voice, video and data communications with business applications. It also offers a hosted telephony service and a range of network services in the United State market. It also has designed its software and appliances to allow access to its solutions from mobile devices, including Apple, Android and BlackBerry. It operates around two primary geographic markets defined as North America, which includes the United States and Canada, and International, which includes Europe, the Middle East, Africa, Asia Pacific, the Caribbean and Latin America. It also operates three primary business units: Mitel Communications Solutions (MCS), Mitel NetSolutions (NetSolutions), and Other. Its other division sells products and related services that complement the Company's core unified communications offering. In March 2013, it completed the sale of its DataNet CommSource business unit (DataNet) in Sioux Falls to EarthBend.
MCS Business Unit
MCS provides a range of IP telephony platforms and UCC solutions to organizations of all types and sizes worldwide. The Company's IP-based communications solutions include a combination of IP telephony platforms, which the Company delivers as software, appliances and desktop devices, and UCC applications that integrates voice, video and data communications with business applications. The Company's IP telephony software provides the foundation of the integrated communication solutions. The Mitel Communications Director (MCD) is a software product suitable for small to large enterprises addressing both pure-IP telephony and hybrid-IP telephony markets worldwide. This software performs a range of functions, including multi-media call control and communications, which allow business users to reach each other, share information and collaborate. The Company's Multi-instance Communications Director, or MICD, uses virtualization techniques to run multiple MCDs on a single server.
The Mitel 3300 ICP which bundles MCD, certain mobility and UCC applications as well as legacy connectivity, can be deployed, if required, as a simple IP-to-legacy gateway and upgraded to a fully integrated communications appliance. The Mitel 5000 Communications Platform (CP) is an integrated communications appliance addressing feature requirements in North America, the United Kingdom and selects other markets for small businesses with 20 to 250 users. The Mitel 5000 CP addresses both IP and traditional communications needs through an IP-centric hybrid architecture, which allows the Company to leverage existing customer infrastructure. The Mitel 3000 Communication System (CS) serves the two to 30 user segment of the small business market. This appliance provides complete communications capability and broadband connectivity in a single unit, utilizing a common hardware and software architecture.
The Company's desktop devices include a range of IP and digital phones, specialty desktop devices and peripherals. The Company's IP phones are designed to work across its IP telephony software and appliances. It also offers a range of specialty desktop devices, including IP operator consoles and conferences units, and peripherals that augment its desktop devices. These peripherals include cordless handsets and headsets, receptionist key modules and other modules such as Bluetooth and gigabit Ethernet connectivity and local phone line integration that enable local enhanced 9-1-1 calling for remote workers. In addition, the Company partners with industry vendors to provide other specialized devices, such as Wi-Fi and DECT wireless phones.
The Company offers a range of UCC applications that can be deployed in a variety of ways. The Company's UCC suite of applications work across the Company's MCD and Mitel 5000 platforms, and can be deployed on industry standard servers in data centers or on its own appliances, such as the 3300 ICP. The Company's UCC applications include Unified Communications Client, Mobility, Customer Interaction Solutions, Unified Messaging, Audio, Video & Web Conferencing, Speech Auto Attendant, Teleworker Solution, and Business Dashboard. The Company offers a portfolio of support, professional and managed services to its customers and channels. These services provide life cycle management of the Company's solutions from implementation and planning to ongoing support. The Company's services include lifecycle management, such as project management, installation, training, maintenance, professional services and consulting; support services, including technical support, remote monitoring, core software upgrades and hardware repair; managed service solutions in specific countries. This includes the Company's package of managed services in the United States branded as the TotalSolution program; and the financing of its managed service solutions.
Mitel NetSolutions Business Unit
NetSolutions, is a communications service provider focused on delivering a suite of subscription-based telecommunications solutions and services to business customers, including connectivity, network services and hosted applications. The Company addresses market demand for telecommunications services through three distinct service offerings, enabling the Company to provide product solutions over the public network or in combination with its MCS solutions. Its network services are offered in the United States only. Branded as NetSolutions the Company's services are primarily designed to leverage and deploy communications services to meet the performance and value metrics of each individual business or organization; deliver solutions optimized for its UCC solutions, and unify traditional wireline and wireless communications services along with newer cloud-based offerings to provide 360 degrees of convergence from a single-source provider.
NetSolutions services include Mitel AnyWare, a turnkey cloud-based service that enables business customers to fulfill their communications requirements without the need to own and maintain a traditional phone system; Mitel Mobile Solutions, providing business-class third-generation and fourth-generation wireless voice, text and Internet services on a nationwide network, and Mitel NetSolutions Voice and Data, the Company's CLEC, which provides businesses with voice and data communication services in all 50 the Unite States. Mitel AnyWare is a hosted communications service that delivers complete communications requirements for a monthly subscription fee, eliminating the need for businesses to buy and maintain a phone system on their premises. Mitel AnyWare is designed for organizations with five to 500 employees, and delivers cloud-based UCC solutions using the single Mitel UCC software stream.
Mitel Mobile Solutions offers an integrated mobile communication service that provides wireless voice, text and data access to business customers. It includes 3G wireless network coverage, the latest device options, and enterprise-wide bundling with wireline SIP Trunk access. Mitel NetSolutions is a registered Competitive Local Exchange Carrier (CLEC) offering complete local, long distance, Internet access and complex data network services in all 50 states in the United States Local services include PSTN and SIP services across the United States wide area network (WAN) and Broadband IP technologies, including MPLS, VPLS, Optical and Metro-Ethernet. In addition cloud solutions include Infrastructure as a Service, cloudNOC Network Management and Audio and Web collaboration. NetSolutions telecommunications services can be bundled with Mitel AnyWare, Mitel Mobile and Mitel premise based UCC solutions, providing business customers the benefit of a seamless, integrated communications offering from a single supplier. NetSolutions offerings are also delivered and optimized to complement and enhance the Company's core technology platforms, providing a beneficial customer friendly service delivery and support model enabling its customers to outsource their entire communications infrastructure and services environment to Mitel and its channel partners.
The Company competes with Avaya Inc., Cisco Systems, Inc., Aastra Technologies Limited, Alcatel-Lucent S.A., NEC Corporation, Panasonic Corporation, ShoreTel, Inc., Siemens Enterprise Networks, Toshiba Corporation, Microsoft Corporation, Google Inc., Panterra Networks, Inc., West IP Communications, Inc., 8X8, Inc., J2 Global, Inc., Cypress Communications, Inc., Telesphere Networks, Ltd., Fonality, Inc., AT&T Inc., Verizon Communications Inc., Sprint Nextel Corporation, T-Mobile USA, Inc., CBeyond Inc., U.S. Telepacific Corp. and XO Holdings, Inc.
Mitel Networks Corp
350 Legget Drive,
P.O. Box 13089
KANATA ON K2K 2W7