Profile: Nice Systems Ltd (NICE.O)
20 Oct 2014
NICE-Systems Ltd. (NICE), incorporated on September 28, 1986, is a provider of solutions that enable enterprises and security organizations to extract insight from interactions, transactions and surveillance to drive business performance and ensure safety and security. Its solutions enable companies and public organizations to capture, manage, analyze and impact unstructured interaction, as well as transactional data, enabling such entities to comply with internal and governmental regulations, improve business and operational performance and address security threats while increasing situational awareness. Unstructured content includes cross-channel analysis of phone calls, chat, instant messaging and e-mail interactions to contact centers, trading floors, branches, home agents and back offices, phone calls to emergency service providers and first responders, video captured by closed circuit cameras, radio communications between emergency services’ and first responders’ personnel, Internet sessions, e-mail and instant messaging and security management solutions for command and control centers. In May 2010, the Company acquired Lamda Communication Networks Ltd.
On January 11, 2010, NICE completed the acquisition of certain assets and liabilities of Orsus Solutions Limited and certain subsidiaries of Orsus. On August 31, 2009, NICE and certain subsidiaries of NICE completed the acquisition of the voting securities of certain subsidiaries of Fortent, Inc. (Fortent). On August 31, 2009, NICE completed the acquisition of Hexagon System Engineering Ltd. (Hexagon). On June 17, 2009, the Company completed the acquisition of Syfact.
The Company’s products include NICE SmartCenter, NICE Perform Interaction Recording, NICE Perform eXpress (NPX), NICE Quality Management, NICE Interaction Analytics, NICE Real-Time Guidance, NICE Packaged Business Solutions, NICE Feedback, NICE IEX Workforce Management, Performance Manager, Network Embedded Logger and NiceCall Focus III. It also includes Actimize Fraud Prevention Suite, Actimize Anti-Money Laundering Suite, Actimize Brokerage Compliance Suite, Actimize Enterprise Risk Case Manager, Mirra IV, NICE Inform, NiceVision Net, NiceVision ControlCenter, NiceVision Analytics, NiceVision Digital, NiceVision SafeRoute, NICE Situator, FAST alpha Silver, NiceTrack.
NICE SmartCenter leverages the synergies of the combined capabilities of NICE Perform, NICE Quality Management, NICE Interaction Analytics, NICE Feedback, IEX TotalView and Performance Manager. NICE Perform Interaction Recording records customer interactions with contact center agents, financial trading floors, investment banking and enterprises, with a separate suite of applications for contact centers and investment banking, including for organizations that have a relatively small number of input channels. NICE Perform eXpress (NPX) brings the capabilities of Nice Perform into a single box, low TCO solution based on commercial hardware for small businesses or small systems. NICE Quality Management delivers tools for implementing a multifaceted quality program encompassing agents, supervisors, evaluators and managers.
NICE Interaction Analytics utilizes a multi-dimensional analysis approach to analyze customer interactions across communication channels and provide automated business insight and root cause analysis based on speech analytics, e-mail and chat analysis, call flow analysis, screen content analysis and integration with customer relationship management (CRM) data. NICE Real-Time Guidance leverages interaction analytics in order to provide recommendations to the agent in real-time during a phone or chat interaction with a customer, popping up contextually relevant instructions to the agent within call-out windows.
NICE Packaged Business Solutions is a set of out-of-the-box solutions designed to address common contact center challenges, including Customer Churn Reduction, Sales Effectiveness, Customer Experience, Marketing Effectiveness, Collections Optimization, Quality Optimization, such as First Contact Resolution and Average Handling Time. NICE Feedback is a solution for collecting real-time customer feedback after a call or any other type of interaction with the organization. NICE IEX Workforce Management forecasts customer interactions, schedules agents with appropriate skills to manage and optimize level of customer service and resources, measures agent and team performance and supports managing overall contact center performance
Performance Manager maps enterprise business objectives to group and individual goals, tracks and reports performance. Network Embedded Logger offers a Linux based voice over Internet protocol (VoIP) Logger embedded in Cisco routers, suitable for branch recording with NICE Perform. NiceCall Focus III provides a voice recording system for organizations that have a relatively small number of input channels and a cost-effective solution for branch recording (TDM only) with centralized storage. Actimize Fraud Prevention Suite is a suite of focused cross-channel fraud prevention solutions, available individually or as an integrated whole, used in both real-time and batch processing to detect and prevent the fraud.
Actimize Anti-Money Laundering Suite is an end-to-end suite of solutions that are available individually or as an integrated whole used to monitor and identify suspicious activities for customers and facilitate regulatory compliance processes. Actimize Enterprise Risk Case Manager is a centralized platform for holistic case and alert management that enables an enterprise-wide approach to risk and compliance operations management. Mirra IV provides small recording system that is suited to simple recording applications, in which it can record up to 48 channels of voice traffic from a variety of analog and digital interfaces. NICE Inform provides information management solution for management of multimedia interactions for security command and control centers, enables effective management of multimedia incident information from various sources, for faster incident reconstruction, greater insight and improved response.
NiceVision Net provides a complete solution for Internet protocol (IP) video security, including encoders, decoders and network video recorders. NiceVision ControlCenter provides a control room management and network-based digital video matrix. NiceVision Analytics provides a set of video content analytics applications for automated detection of threats, safety and operational related events. NiceVision Digital provides a portfolio of digital video recorders for different capacities and performance requirements. NiceVision SafeRoute provides a solution for mobile video surveillance onboard public transport vehicles. FAST alpha Silver provides digital video monitoring and recording solution for large to mid-size applications. NiceTrack provides interception, delivery, monitoring, collection and advanced analysis of telecommunication interactions.
The Company competes with Aspect Software, Inc., Autonomy Corp., Cybertech International, eLoyalty, Genesys Telecommunicatons, Nexidia, Verint Systems Inc., ACI Worldwide, FICO, Mantas, Inc., Norkom Group plc, Oracle Corporation, SAS Institute Inc., Sungard Data Systems Inc., ASC Telecom, AudioSoft, Redbox Recorders, Bosch, Genetec Inc., IndigoVision, Milestone Systems A/S, ONSSI, Schneider Electric, Atis, ETI, JSI Telecom, Pen-link Ltd., SS8 Networks, Inc. and Trovicor.
Nice Systems Ltd
22 Zarhin Street,
P.O. Box 690