Profile: ServiceNow Inc (NOW.N)
ServiceNow, Inc., incorporated on February 16, 2012, is a provider of cloud-based solutions that define, structure, manage and automate services across the global enterprise. The Company provides cloud-based service management and business management solutions that address the needs of various departments within an enterprise, including information technology (IT), human resources (HR), facilities, field service, marketing, customer service, security, legal and finance. Its service management solutions are built on the Company's platform that also allows customers to create, by themselves or with its partners, their own service-oriented applications for use in departments across the enterprise. The Company markets its services to enterprises in a range of industries, including financial services, consumer products, IT services, healthcare and technology. It sells solutions primarily through direct sales and through indirect channel sales. The Company also provides a portfolio of professional services to customers. It also provides a suite of IT operations management (ITOM) solutions that manages visibility of business services and infrastructure with a single system of record. It delivers software applications through the Internet as a service. The Company has approximately eight paired data centers on over five continents. The Company provides its services from data centers located in Australia, Brazil, Canada, Hong Kong, the Netherlands, Singapore, Switzerland, the United Kingdom and the United States.
The Company offers a portfolio of services, including Professional Services, Education Services and Customer Support. Through an ecosystem of ServiceNow and partner resources, the Company provides professional services that advise and assist customers with implementation and drive value realization of the ServiceNow platform. It offers a range of training services and a certification program for different levels of ServiceNow expertise. Its training portfolio is customized for various skill levels and individual schedules. It provides Customers with support round the clock and across the week, from technical resources located in Orlando, San Diego and Santa Clara in the United States, as well as internationally in Amsterdam, London and Sydney. The Company also offers self-service technical support through its support portal, which provides access to documentation, knowledge base, online support forums and online incident filing.
The Company's service management solutions help enterprises define and deliver services through a service experience while ensuring service availability and providing critical service metrics. The Company provides applications specific to IT, HR, facilities and field services. Its service management solutions are also utilized by marketing, legal and finance departments looking to manage services in the contemporary workplace. Each of these solutions includes the foundational capabilities of Incident Management, Problem Management, Change Management, Request Management, Service Catalog and Knowledge Base. IT Service Management solutions give IT managers and administrators end-to-end visibility into processes and infrastructure through a single system of record for IT provided by its configuration management database (CMDB). Its HR Service Management enables organizations to provide a view of all HR services through portals, helps HR teams address questions and manage requests from employees through HR case management and knowledge management, and automates employee lifecycle events, such as onboarding, transfers and off-boarding. Its Customer Service Management solutions apply service management discipline to customer service and support for external customers and partners. Its solutions provide a single system to manage the customer service and support relationship from initial engagement through final resolution. Its Security Operations solutions use the advanced workflow and systems management inherent in the ServiceNow platform and integrate with other ServiceNow solutions, such as ServiceWatch Mapping and ServiceNow Performance Analytics. Its Facilities Service Management solutions help facilities teams prioritize, standardize and manage their tasks.
The Company's Business Management solutions help enterprises manage costs, projects, compliance and vendors. Its solutions consolidate business data into a single system of record, enabling enterprises to align investments, utilize resources, automate management of projects, ensure regulatory compliance and manage business relationships. Its core business management solutions include Financial Management, Project Portfolio Suite, Governance, Risk and Compliance (GRC) and Performance Analytics. Financial Management provides insights into spending by mapping actual costs to consumption or usage across business services, applications, projects and infrastructure. Project Portfolio Suite provides the capabilities to plan, organize and manage projects, including associated tasks and resources. Demand Management centralizes strategic requests from the business and streamlines the investment decision process for new products and services. Software Development Lifecycle provides the capabilities to manage the software development and maintenance process, from product inception to deployment. GRC provides clarity into compliance and audit initiatives, helps companies mitigate compliance exposure and automates the work of organizations rising to the challenge of complex regulatory environments. Performance Analytics solution gives companies the real-time, insights needed to make business decisions.
The Company's ServiceNow platform integrates all business applications leveraging a user interface, a code base and a data model to create a single system of record. It provides core capabilities to both ServiceNow developed applications and to third-party applications developed on the platform. These capabilities include the critical differentiators of its offerings, such as workflow, configuration management database (CMDB), service catalog, knowledge management, reporting, visual task boards, collaboration tools, security and developer tools. The Platform Runtime developer tools manages the complexities and inefficiencies of developing applications for its customers' business. Utilizing a set of platform services, developers in IT and departments across the enterprise, such as legal, marketing, HR and finance, can build, test and deploy customer-specific applications for various departments in the enterprise. ServiceNow Store is an enterprise application marketplace for ServiceNow certified third-party business applications built on the ServiceNow platform to help customers optimize business and IT operations. ServiceNow Edge Encryption helps customers in making their sensitive data unreadable by encrypting and decrypting data sent to and from the ServiceNow data center through an on-premises proxy.
IT Operations Management
The Company's ITOM solutions allow its customers to connect their physical infrastructure, as well as their public and private clouds more directly with the ServiceNow platform. The ITOM products are sold individually, as well as in the logical bundles, including ServiceWatch Mapping, ServiceWatch Insight and ServiceWatch Suite. ServiceWatch Mapping includes its Service Mapping and Discovery solutions, which discover and map the relationships between IT infrastructure components and business services. ServiceWatch Insight adds Event Management to the ServiceWatch Mapping bundle and provides insight into the issues affecting service availability and performance. In addition to identifying root causes of service issues, ServiceWatch Insight allows customers to automate remedial actions by leveraging relevant IT service management processes, such as incident and change management. ServiceWatch Suite adds Orchestration and Cloud Management to the ServiceNow ITOM products, offering IT operational effectiveness. Through Orchestration, IT can automate key processes and tasks associated with common use cases, such as password reset, employee onboarding, client software distribution, provisioning and management of cloud resources, server configuration and provisioning, system resets and others. Cloud Management provides enterprises with the ability to create virtualized infrastructure offerings that can be published to the Service Catalog, requested by business end users through self-service, and automatically provisioned using ServiceNow Orchestration.
The Company competes with BMC Software, Inc., CA, Inc., Hewlett-Packard Company and International Business Machines Corporation.
2225 Lawson Ln
SANTA CLARA CA 95054-3311