Profile: Polycom Inc (PLCM.O)

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Polycom, Inc. (Polycom), incorporated in December 1990, is a provider of unified communications (UC) solutions and a provider of telepresence, video, voice and infrastructure solutions based on open standards. With Polycom RealPresence video and voice solutions, from infrastructure to endpoints, people all over the world can collaborate face-to-face without being in the same physical location. Individuals and teams can connect, solve, decide, and create through a high-definition visual experience from their desktops, meeting rooms, classrooms, mobile devices, Web browsers, and specialized solutions, such as video carts for bedside conferences in hospitals between patients and remote physicians. The Company has three operating segments: Americas, which consist of North, Central and Latin Americas; Europe, Middle East and Africa (EMEA), and Asia Pacific (APAC). The products and solutions include Network Infrastructure, which includes the conferencing infrastructure, distributed media application, management applications, recording and streaming security, and remote access; UC Group Systems, which includes immersive telepresence, group video and group voice systems, and UC Personal Devices, which includes desktop video devices, desktop voice, and wireless local area network (LAN) products. On March 21, 2011, the Company acquired Accordent Technologies, Inc. On July 27, 2011, it acquired Hewlett-Packard Company's (HP) Visual Collaboration (HPVC) business, including the Halo Products and Managed Services business. On October 14, 2011, Polycom acquired ViVu, Inc. Effective March 1, 2013, it acquired Sentri Inc.

UC Group Systems

The Company’s UC group system offers customers a communication capability that enables geographically dispersed individuals to communicate as if they were in the same room. Through its UC solutions, people can connect and collaborate with one another whether they are in a board room, meeting room, classroom, at their desk, or while mobile. The Polycom RealPresence Experience (RPX) room environment, Polycom Halo Collaboration Studio, Polycom Open Telepresence Experience (OTX) suite, Polycom Architected Telepresence Experience (ATX) solution, and Polycom HDX personal and room-based telepresence solutions comprise a suite of immersive telepresence and video conferencing systems. The Polycom People + Content family of peripherals allows users of Polycom’s HDX, VSX, and V-series products to incorporate content, documents and audiovisual into their video conferencing sessions. The Polycom CX5000 Unified Conference Station adds group video collaboration to Microsoft Lync environments. The Company has CX3000 IP Conference Phone, which is a conference phone that is optimized for Microsoft Lync software. The CX3000 IP conference phone features embedded Microsoft Lync 2010 software, delivering a familiar user interface for conference call participants. Complementing Polycom’s telepresence and desktop video offerings, the Company provides conference phones that either integrate with its video solutions or can be used to conduct voice conference calls. The product line consists of Polycom VoiceStation products for smaller rooms, Polycom SoundStation conference phones for midsize rooms, and Polycom SoundStation IP products for conference room solutions using voice-over IP (VoIP) telephony networks.

UC Personal Devices

The Company’s UC personal devices extends, high definition (HD) voice, video, and content to desktops, home offices, mobile users, and branch sites. The Polycom HDX 4000 Series delivers a telepresence experience, with HD video, audio, and content sharing. In addition, the Polycom Converged Management Application (CMA) Desktop client is a personal computer (PC)-based video conferencing solution that allows users to communicate over video with immersive, room, and personal telepresence environments.

The Polycom VVX 1500 business media phone combines advanced telephony, one-touch video, and integrated business applications. The UC device is equipped with all of the capabilities of a featured Polycom SoundPoint IP phone, including six lines, Polycom HD Voice technology, a Gigabit Ethernet switch that supports Power over Ethernet (PoE), and a host of telephony functions. These features can be accessed via the buttons on the front of the phone or by simply touching the large color display. The Polycom SoundPoint series of standards-based SIP desktop devices provides audio and features to address the desktop communications requirements of businesses.

The VoIP ecosystem includes call management suppliers for on-premise call servers and soft-switches for network-based call server platforms. Its wireless products address the on-premise mobility and productivity from small businesses to enterprises and in vertical market segments, such as healthcare, large retail, manufacturing, and high-end hospitality. The Company offers three wireless product lines, including Polycom SpectraLink Wi-Fi, Polycom SpectraLink Proprietary, and Polycom KIRK DECT offerings. These mobility products are sold through channel partners and are also provided through original equipment manufacturer (OEM) partners, as well as through specialized system integrators.

Network Infrastructure

The Polycom RealPresence Platform is a software infrastructure for universal video collaboration, powering Polycom’s HD telepresence and video solutions. Polycom RMX is a series of products provide universal video collaboration, or bridging. Universal video collaboration is software that enables multipoint video, voice, and content collaboration. Centralized Management Application (CMA) product provides video resource management, or provisioning. Distributed Management Application (DMA) product is a network-based virtualization application for managing and distributing calls across collaboration networks. Video Border Proxy, Series (VBP) product enables universal access and security. Polycom RealPresence Media Manager is its video content management solution.


The Company offers a line of professional and support services to customers on a global basis. These services are offered directly by the Company and through its worldwide channel partner network. The Company provides maintenance services that include telephone support, software upgrades and updates, parts exchange, on-site assistance, and direct access to support engineers for real-time troubleshooting. The Company also offers installation and implementation services and a range of training for usage and operation of products with training facilities worldwide. The Company offers a variety of Professional Services solutions including assessments, implementation services, network consulting services, usage and adoption services, wireless services application integration, and advanced project management services. The Company launched Unified Communications Professional Services to help customers plan, design, deploy and integrate its solutions into a Microsoft, IBM and Siemens.

The Polycom Certified Service Partner (CSP) program certifies Polycom’s service and support channel partners by verifying their performance in providing customers with 24x7 support, fast response times, call center support, and training in Polycom solutions and IP networking. Polycom and its CSP partners are jointly able to offer maintenance and diagnostic service and support. The Polycom CSP program is an annual certification program that recognizes a channel partner’s expertise and service capabilities and their ongoing focus on customer satisfaction as measured through service performance metrics. The Polycom Partner Service Program (PPSP) is the corresponding international certification program. In addition, its Video Network Operations Center (VNOC) service provides customers with operations management for their Polycom RPX and Polycom OPX telepresence suites. VNOC services are available in two models-hosted and managed. Hosted VNOC service offers access to unlimited HD Multipoint Conferencing, using Polycom’s HD Multipoint Conferencing resources. Managed VNOC service provides remotely managed services for a customer’s dedicated, on-site Telepresence HD Multipoint Conferencing resources by Polycom telepresence experts. Its Telepresence VNOC certifications include an advanced designation for providing a higher level of support to customers.

The Company competes with Cisco Systems, Inc., Logitech International S.A., RADVISION Ltd., Avaya Inc., Huawei Technologies Co., Ltd., Aastra Technologies Limited, Motorola, Inc., Blue Jeans Network, Avaya’s Flare-based ADVD, Cisco Jabber, ZTE Corporation, Sony Corporation, Zylotech Ltd., ClearOne Communications, Inc. and Grandstream Communications, Inc.

Company Address

Polycom Inc

6001 America Center Drive
SAN JOSE   CA   95002
P: +1408.5866000
F: +1302.6555049

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