Profile: Rackspace Hosting Inc (RAX)

RAX on New York Consolidated

23 Oct 2014
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$0.44 (+1.25%)
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Rackspace Hosting, Inc., incorporated on March 7, 2000, is the open cloud company. The Company offers a diverse portfolio of cloud computing services, including public, dedicated and private cloud, and hybrid hosting. The Company is a global company, selling its services to business customers in more than 120 countries. The Company also has operations located in multiple cities across the United States, as well as in London, Amsterdam, Zurich, Hong Kong, and Sydney. As of December 31, 2012, it served more than 200,000 business customers, and managed more than 90,000 servers and 3.1 million email accounts. Effective March 28, 2013, the Company acquired Exceptional Cloud Services.

The Company’s Fanatical Support is designed to generate customer experience and is incorporated into all aspects of its hosting services. It involves everything from the way it recruits, interviews and tests prospective employees; to the way it continuously trains new and veteran Rackers alike; to the way it makes expert United States and United Kingdom-based technicians available to customers 24/7 by phone, email or chat; to the way it empowers those Rackers to spend time and money on customers without asking permission; to the way it measures customer satisfaction and churn on a daily basis, team by team; to the way it rewards and celebrates successful teams and managers, and to the way it designs and implements hardware and software solutions and processes to make its services easy for the customer to use and navigate

Public Cloud refers to pooled computing resources delivered on-demand over the Internet. Virtualization and other cloud technologies allows the Company to provision and manage a pool of computing resources across a larger base of customers and deliver computing resources to businesses when they need them. There are multiple varieties of public cloud services that are priced on a pay-per-use basis and that can be quickly and easily scaled up or down on-demand. It offers cloud servers for computing, cloud sites for Website hosting, cloud block storage and cloud files for storage, cloud databases for hostingMy Structured Query Language (MySQL) instances, cloud backup for file protection, cloud load balancers for traffic management, cloud monitoring for infrastructure control, cloud DNS for domain management, cloud networks for security enhancement, and cloud applications, which includes email, collaboration and file back-ups.

Dedicated Cloud, also known as managed hosting refers to information technology (IT) services that the Company provides on a server or servers reserved for a specific customer. The Company provides a customer management portal and other management tools. This service frees the customer from the burden of managing the data center, network, hardware devices, and operating system software.

Private Cloud refers to a pool of computing resources that is virtualized for greater efficiency and nimbleness but that is dedicated to one particular customer rather than being used by multiple customers. The hardware can be located in its data centers or in the customer's facilities. The Company’s embrace of OpenStack and other open technologies generated interest in its private cloud offerings.

The Company’s hybrid hosting allows a customer to easily and seamlessly utilize the benefits of both dedicated cloud and public cloud. The Company also works to add private cloud to the technologies available through hybrid hosting. A customer using hybrid hosting is able to employ any combination of dedicated and pooled resources and to manage them seamlessly through its RackConnect service.

The Company competes with AT&T, Equinix, CenturyLink, CSC, HP, IBM, British Telecom, CenturyLink, Red Hat, Softlayer, Amazon, Google, Microsoft, and Verizon.

Company Address

Rackspace Hosting Inc

5000 Walzem Rd.
SAN ANTONIO   TX   78218
P: +1210.3124000
F: +1210.3124848

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