Profile: Teleperformance S.A. (ROCH.PA)

Teleperformance SA, formerly SR.Teleperformance, is a French contact center-based customer relationship management service (CRM) provider. In the contact centers, the Company uses a range of distance sales media, including fixed line and mobile line telephones, Short Messaging System (SMS), e-mail and fax. Its services to businesses include rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf. Teleperformance SA offers its expertise in such fields as marketing, human resources, technology, quality and operational management. The Company operates through a number of subsidiaries, including Teleperformance France and Teleperformance Group Inc. As of December 31, 2008, it had 248 contact centers in 46 countries worldwide.