Profile: ServiceSource International Inc (SREV.OQ)
26 May 2017
ServiceSource International, Inc. (ServiceSource), incorporated on November 12, 2002, is a provider of customer and revenue lifecycle solutions that power enterprise revenue relationships, partnering with business to business technology and technology-enabled companies. The Company operates through two segments: Managed Services, and Cloud and Business Intelligence (CBI). The Company delivers through service teams and integral cloud-based technologies from its database of service. By integrating managed services, cloud software and data, the Company provides its clients with insights into their end customers' businesses, end-to-end management and service-contract renewals process. As of December 31, 2016, it managed approximately 143 engagements across 66 clients.
The Company's solutions are designed to optimize recurring revenue across various revenue models, distribution models and segments, including hardware, software, Software-as-a-Service (SaaS), industrial systems, information and media, as well as technology-enabled healthcare and life sciences. Its global revenue delivery centers, located in Bulgaria, Ireland, Japan, Malaysia, the Philippines, Singapore, the United Kingdom and the United States, enable it to provide solutions to clients in more than 35 languages. Its solutions span the entire lifecycle of its clients customers, from landing new customers (it provides generation and outsourced sales operations services), adoption (it provides customer onboarding and customer success management services), expansion (it provides cross-sell and upsell, warranty conversion, account-based marketing and channel recruitment and enablement) and renewals (it provides renewals management services, including the sale of maintenance and support service contracts for the products used by its clients end users).
The Company's technology platform is a combination of its tools, industry solutions, application integrations, a recurring revenue data model and proven release management and operational procedures. It targets its solutions to business-to-business companies, within a range of industries including computer hardware, software, Software as-a-Service, telecommunications, healthcare, life sciences, media and industrial systems.
The Company competes with Oracle Corporation, SAP AG, salesforce.com, inc., Genpact, Concentrix, NetSuite, Inc., Accenture, Omnicom, Publicis, Acxiom, Lattice Engines, InsideSales.com, 6sense and McKinsey & Company, Inc.
ServiceSource International Inc
760 Market St Fl 4
SAN FRANCISCO CA 94102-2401