Profile: ServiceSource International Inc (SREV.OQ)
28 Sep 2016
ServiceSource International, Inc. (ServiceSource), incorporated on November 12, 2002, is a provider of customer and revenue lifecycle solutions that improve enterprise revenue relationships. The Company operates through two segments: Managed Services, and Cloud and Business Intelligence (CBI). Based on the science of Revenue Lifecycle Management (RLM), the Company provides business to business (B2B) companies with technology-enabled services and solutions that allow growing and retaining revenue from existing customers, directly or through a channel. The Company's cloud software technologies are an integral component to its RLM technology platform and may be managed by ServiceSource or provided directly to the client. The Company manages approximately 150 engagements across 80 clients.
The Company's solutions are designed to optimize recurring revenue across different revenue models, distribution models and segments, including hardware, software, software-as-a-service (SaaS), industrial systems, information and media, as well as technology-enabled healthcare and life sciences. The Company's solutions are based on solutions in the Revenue Lifecycle category and are offered through managed services, as well as the cloud. The components of its cloud solution consist of a suite of managed services and cloud technologies, and include ServiceSource Revenue Analytics, Renew OnDemand and ServiceSource Customer Success. The ServiceSource Customer Success application leverages the capabilities of its ServiceSource Revenue Analytics platform. The Company's cloud technologies increase the visibility and control of recurring revenue streams and customer success data, and are utilized by clients, their channel partners, end customers and its service sales teams.
Managed Services Offerings
The Company's managed services leverages its knowledge base across various business processes, including service performance analysis, business case, pricing and contract structuring, recurring revenue performance, client benchmarking and continuous improvement, and developing and delivering applications. During the Service Performance Analysis process, the Company conducts interviews with its clients, analyzes their historical performance and future opportunity, and evaluates their recurring revenue business using a number of metrics. The Company utilizes its reservoir of data and benchmarks to estimate the critical components of the business case and appropriate pricing model for prospective clients. The Company leverages its data warehouse to enable, measure, analyze, benchmark and optimize the performance of its service sales teams. The Company generally conducts quarterly business review meetings and annual partnership reviews with its clients to review performance, identify potential weaknesses in their processes and determine opportunities for improvement. The Company's data warehouse improves the opportunity data, sales methodologies, metrics and reporting dashboards that it engineer into its applications. The Company designs its applications to leverage the transactional, analytical and industry data housed in its platform. The Company's package of managed services include renewal selling services, up-sell and cross-sell services, enablement and quoting services, warranty services, customer success services and onboarding services.
The Company provides a suite of cloud technologies designed to help companies drive revenue growth and customer success from their existing end customers throughout the Revenue Lifecycle. The Company's ServiceSource Revenue Analytics is a Revenue Lifecycle management platform that helps subscription based businesses execute cost-effective processes across onboarding and adoption, up-sell and cross-sell, retention and renewals throughout the entire Revenue Lifecycle. ServiceSource Revenue Analytics correlates product usage, billing and customer revenue management (CRM) data with success plans to proactively trigger intelligent workflow automations, and helps companies engage the right end customer with the right play at the right time. Its Renew OnDemand is a cloud application that helps clients increase recurring revenue and profitability, improve retention and gain business insights. Its ServiceSource Customer Success is a customer success management solution, powered by account, user and subscription level predictive analytics, outcomes based success plans, closed loop reporting and revenue advisory services. The Company's cloud technologies are hosted at third party data centers.
The Company competes with Oracle Corporation, SAP AG, salesforce.com, inc., NetSuite, Inc., Accenture, Plc. and McKinsey & Company, Inc.
ServiceSource International Inc
760 Market St Fl 4
SAN FRANCISCO CA 94102-2401