Profile: StarTek Inc (SRT.N)
9 Dec 2016
StarTek, Inc. (STARTEK), incorporated on December 30, 1996, is a customer engagement business process outsourcing (BPO) services company, which is delivering customer care solutions. The Company provides services, including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. The Company operates its business in three segments, based on the geographic regions: Domestic, Nearshore, and Offshore. Its Domestic segment includes the operations of approximately 10 facilities in the United States and one facility in Canada. Its Offshore segment includes the operations of approximately four facilities in the Philippines. Its Nearshore segment includes the operations of approximately two facilities in Honduras and one facility in Jamaica. Its service offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-sell and cross-sell opportunities, and other industry-specific processes.
The Company's service client programs uses various multi-channel customer interaction capabilities, including voice, chat, email, social media, interactive voice response (IVR) and back-office support. STARTEK has engagement centers in the United States, Canada, Honduras, Jamaica, and the Philippines. The Company's service offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-sell and cross-sell opportunities and other industry-specific processes. The Company provides its services by leveraging technology, agent performance tools, analytics and self-service applications.
The Company's technical and product support service provides its clients' customers with technical support services by telephone, e-mail, chat, facsimile and the Internet around the clock. The revenue generation service includes end-to-end pre- and post-sales programs. The Company offers Lead generation, direct sales, account management, retention programs and marketing analysis and modeling. STARTEK's suite of order processing services range from enterprise level large-scale project management to direct-to-consumer order processing. Complex order processing services provide clients with large-scale project management and direct relationship management for their large enterprise customers. Its services include full life cycle order management and technical sales support for high-end telecommunications services, such as wire line, wireless, data and customer premise equipment.
The Company provides first and third party collections services directly for its clients. The Company provides its services for its clients in the telecommunication, cable and media, and healthcare industries. The Company's Healthcare services focuses on approximately four major segments of the market, including providers, payers, pharmaceutical and medical devices. Its service offerings include customer care, sales support, accounts receivable management, remote patient care and medical triage. The Company provides other industry-specific processes, including training curriculum development, workforce management, customer analytics, quality monitoring services, and dispositions. Its services include technology enabled and human interactions.
The Company competes with Teleperformance, Convergys Corporation, Transcom, Expert Global Solutions, Sitel Corporation, Sykes Enterprises, Incorporated, TeleTech Holdings, Inc. and Alorica.
8200 E Maplewood Ave Ste 100
GREENWOOD VILLAGE CO 80111-4813