Profile: StarTek Inc (SRT.N)
27 Feb 2015
StarTek, Inc. (STARTEK), incorporated on December 30, 1996, is a contact center and business process outsourcing (BPO) service company. The Company provides services, such as sales, order management and provisioning, customer care, technical support, receivables management and retention programs. STARTEK operates its business within three reportable segments, based on the geographic regions: Domestic, Asia Pacific and Latin America. The Domestic segment includes the operations of seven facilities in the United States and one facility in Canada. The Asia Pacific segment includes the operations of three facilities in the Philippines. The Latin America segment includes the operations of one facility in Costa Rica and one facility in Honduras. It manages programs using a variety of multi-channel customer interaction capabilities, including voice, chat, email, interactive voice response (IVR) and back-office support. The Company has delivery centers in the United States, Philippines, Canada, Costa Rica and Honduras. STARTEK’s service offerings include customer care, sales support, inbound sales, complex order processing, accounts receivable management, technical and product support, up-sell and cross-sell opportunities, and other industry-specific processes. The Company provides service to clients in North America, Latin America and Asia Pacific.
The Company’s technical and product support service offering provides its clients’ customers with technical support services by telephone, e-mail, chat, facsimile and the internet, around the clock. The revenue generation service includes end-to-end pre and post-sales programs. Lead generation, direct sales, account management and retention programs and marketing analysis and modeling are all available. STARTEK’s services enable its clients to provide project management and customer relations services to their customers. The Order processing services range from enterprise level large-scale project management to direct-to-consumer order processing. These services include lifecycle order management and technical sales support for high-end communications services, such as wireline, wireless, data and customer premise equipment. The Company helps its clients reduce their bad debt write-offs and days sales as a natural extension of their operation. It provide billing, credit card support and first-party collections through its receivables management services. The Company provides other industry-specific processes, including training curriculum development, workforce management, dialer automation and disposition. These services include both automated and live-agent interaction.
The Company competes with Teleperformance, Convergys Corporation, Transcom, NCO Group, Aegis PeopleSupport, Sitel Corporation, Sykes Enterprises, Incorporated, TeleTech Holdings, Inc., Stream Global Services, Inc. and West Corporation.
SUITE 100, 8200 E. MAPLEWOOD AVE
GREENWOOD VILLAGE CO 80111