Profile: Tangoe Inc (TNGO.OQ)
24 Jun 2016
Tangoe, Inc. (Tangoe), incorporated on February 9, 2000, is a global provider of connection lifecycle management (CLM), software and services to a range of enterprises and service providers. CLM covers the entire spectrum of an enterprise's connection-based assets and services, such as voice and data services, mobile devices and usage, cloud software, infrastructure and services, machine-to-machine connections, enterprise social and information technology connections, and encompasses the entire lifecycle of these assets and services, including planning and sourcing, procurement and provisioning, inventory and usage management, mobile device management (MDM), real-time telecommunications expense management (rTEM), invoice processing and payment, expense allocation and accounting, and asset decommissioning and disposal.
The Company's on-demand Matrix Solution Suite is a suite of software designed to manage information technology (IT) expenses and to manage and optimize the complex processes and expenses associated with this connection lifecycle management. The Company is developing and implementing additional capabilities, including planned capabilities designed to turn on, track, manage, secure and support various additional connections in an enterprise's connection lifecycle, such as machine-to-machine, cloud software and services, enterprise social and information technology connections. The Company offers services, including planning and sourcing, historic bill audit, procurement and provisioning, corporate systems integration, inventory and usage management, MDM, rTEM, invoice processing, carrier dispute resolution, expense allocation and accounting, forward and reverse logistics, device replacement, help desk and asset decommissioning and disposal.
The Company's data management technology processes and normalizes vendor billing and order-related information for the Company's customers. The Matrix Solution Suite also integrates with its customers' third-party enterprise systems, including enterprise resource planning, accounts payable, general ledger and human resources systems, which enables automated, real-time access to and synchronization with employee, accounting, user access authentication and security policy information. The Matrix Solution Suite also provides the Company's customers with business intelligence, including historical, trend and predictive analytics, dashboards and reporting capabilities. Information is provided in real-time with flexible views of activity for all aspects and stages of the connection lifecycle. Matrix includes software components in categories, including asset management, expense management, usage management and analytics. The four categories share capabilities provided in the Company's technology platform, including third-party system integration, compliance management, security and policy enforcement, status monitoring, configurable business process rules and business intelligence delivered via standard and ad hoc inquiries, dashboards and reports.
The Asset Management components of the Matrix Solution Suite provide asset procurement, provisioning, tracking and disposal capabilities for fixed and mobile connection assets and services. The Asset Management components track and audit all add, move, change or disconnect service transaction orders and manage all customer assets and services by location, business unit and employee. The Company's MDM solutions allow its customers to manage and maintain their mobile inventory with wireless, real-time monitoring and remote update functions. The capabilities of the Asset Management components of the Matrix Solution Suite include catalog management, procure, provision, track, maintain and dispose.
The Expense Management components of the Matrix Solution Suite provide automated processing and services to manage every aspect of the fixed and mobile connection billing function, from receipt to payment. The capabilities of the Expense Management components of the Matrix Solution Suite include Contract Management, Billing, Audit, dispute, allocate, payment and optimize. Contract management provides Standardized contract repository for all provider agreements, enabling compliance checks of performance and billing against contracted expectations and corporate policies. Billing includes loading of disparate service and equipment provider invoices into a centralized, normalized billing data repository of all vendor activity. As the billing data is loaded, multiple assurance processes verify all core information has been received and cross-checked for completeness.
Audit provides comparison of billing data against contracted rates, terms and asset inventories to identify potential discrepancies in actual versus expected charges. The audits are conducted at multiple levels of detail, as well as varying degrees of precision based on customer requirements. Non-compliant billing, service and asset exceptions are disputed with the associated provider and tracked through resolution. Allocate includes expense allocation to the appropriate business units, cost centers and employees, with optional accrual of bills not received by the cut-off dates for the accounting period. Compliant, approved invoices are submitted for automated direct payment or to the customers' accounting systems for allocation and payment. It offers optimization of contracts and plans by matching the efficient rate and term structures to actual usage patterns and trends, creating an optimal expense environment for the Company's customers' business circumstances.
The Usage Management components of the Matrix Solution Suite provide enterprises with visibility and control over how connection assets and services are being used through a combination of real-time and historical usage tracking, as well as corporate connection and security policy enforcement. These capabilities allow the Company's customers to reduce usage costs and risks while increasing corporate connection governance. The capabilities of the Usage Management components of the Matrix Solution Suite include secure, policy management, monitor, real-time, compliance, performance and support.
The Analytics components of the Matrix Solution Suite provide enterprises with visibility and insight into data across applications, providing accurate reporting and analytics. The Company's Analytics solutions include Benchmarking, Forecasting and Business Intelligence Insight. Benchmarking providing enterprises with baseline information that allows them to identify performance gaps and insights and compare themselves with others in their industries or geographic areas. Forecasting enables enterprises to plan, budget and forecast to transform their entire planning lifecycles, from target setting and budget rollout to reporting, analysis and reforecasting. Forecasting assists enterprises to analyze data, model business requirements and collaborate on plans, budgets and forecasts to uncover hidden business options and optimize performance. Business Intelligence Insight aggregate data from multiple sources, providing performance indicators and helping enterprises respond to developing trends, and access, interact with and personalize content in a way that supports how they make decisions.
The Company's consulting services offerings include sourcing, advisory service, Bill auditing, Inventory optimization, Mobile Advisory Service, mobile optimization, Policy administration, Mobile lifecycle and cloud advisory service. It also offers standard implementation services, including data conversion, system configuration, process review and corporate system integration, to assist its customers in the setup and deployment of the Matrix Solution Suite.
The Company competes with Accenture, Dimension Data, IBM, Vodafone, Cisco, Citrix, Good Technology, Calero, MDSL and Telesoft.
35 Executive Blvd
ORANGE CT 06477-3621