Profile: United Continental Holdings Inc (UAL.N)

UAL.N on New York Stock Exchange

27 Mar 2015
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United Continental Holdings, Inc. (UAL), incorporated on December 30, 1968, is a holding company and its principal, wholly owned subsidiary is United Air Lines, Inc. (United). The Company transports people and cargo through its mainline operations, which use jet aircraft with at least 118 seats, and its regional operations, which use smaller aircraft that are operated under contract by United Express carriers. The Company serves almost every market around the world, either directly or through participation in Star Alliance. The Company operates an average of 5,100 flights a day to 374 airports across six continents.


The Company has global air rights in the United States, Asia-Pacific, Europe, Middle East, Africa, and Latin America. UAL, through United and its regional carriers, operates an average of more than 5,100 flights a day to 374 airports across six continents from the Company’s hubs at Newark Liberty International Airport (Newark Liberty), Chicago O’Hare International Airport (Chicago O’Hare), Denver International Airport (Denver), George Bush Intercontinental Airport (Houston Bush), Hopkins International Airport (Cleveland), Los Angeles International Airport (LAX), A.B. Won Pat International Airport (Guam), San Francisco International Airport (SFO) and Washington Dulles International Airport (Washington Dulles).


The Company has contractual relationships with various regional carriers to provide regional jet and turboprop service branded as United Express. The regional operations are an extension of the Company’s mainline network. Chautauqua Airlines, Republic Airlines, CommutAir Airlines, ExpressJet Airlines, GoJet Airlines, Mesa Airlines, Shuttle America, SkyWest Airlines (SkyWest) and Trans States Airlines (Trans States) are all regional carriers, which operate their capacity contracted to United under capacity purchase agreements (CPAs) with United. Under these CPAs, the Company pays the regional carriers contractually-agreed fees (carrier-controlled costs) for operating these flights plus a variable reimbursement based on agreed performance metrics. While the regional carriers operating under capacity purchase agreements comprise more than 95% of all regional flights, the Company also has prorate agreements with Hyannis Air Service, Inc. (Cape Air), Silver Airways (Silver), SkyWest and Trans States.


United has a number of bilateral and multilateral alliances with other airlines, including marketing alliances and joint ventures. These marketing alliances typically include one or more features, including loyalty program reciprocity; codesharing of flight operations (whereby seats on one carrier’s selected flights can be marketed under the brand name of another carrier); coordination of reservations, ticketing, passenger check-in, baggage handling, airport lounge access and flight schedules, and other resource-sharing activities that include joint sales and marketing. United is a member of Star Alliance, a global integrated airline network co-founded by United in 1997. As of January 1, 2014, Star Alliance carriers served 1,328 airports in 195 countries with over 21,900 daily flights.

United has a variety of bilateral commercial alliance agreements and obligations with Star Alliance members, addressing, among other things, reciprocal earning, redemption of frequent flyer miles and access to airport lounges and, with certain Star Alliance members, code sharing of flight operations. In addition to the alliance agreements with Star Alliance members, United maintains independent marketing alliance agreements with other air carriers which are unaffiliated with a global alliance, including Aeromar, Aer Lingus, Cape Air, Great Lakes Airlines, Silver, Hawaiian Airlines, Island Air, and Jet Airways. United also offers a train-to-plane alliance with Amtrak from Newark Liberty to selected regional destinations. It also participates in joint ventures, one with Air Canada and the Lufthansa Group (which includes Lufthansa and its affiliates Austrian Airlines, Brussels Airlines and SWISS) covering transatlantic routes, and another with ANA covering certain transpacific routes

Loyalty Program

United’s MileagePlus program builds customer loyalty by offering awards and services to program participants. Members in this program earn mileage credit for flights on United, United Express, airlines in Star Alliance and certain other airlines that participate in the program. Members can also earn miles by purchasing the goods and services of its network of non-airline partners, such as credit card issuers, retail merchants, hotels and car rental companies. Members can redeem mileage credits for free (other than taxes and government imposed fees), discounted or upgraded travel and non-travel awards. Under the Company’s Consolidated Amended and Restated Co-Branded Card Marketing Services Agreement (the Co-Brand Agreement) with Chase Bank USA, N.A. (Chase), loyalty program members accrue frequent flyer miles for making purchases using co-branded credit cards issued by Chase.

Company Address

United Continental Holdings Inc

233 S Wacker Dr
CHICAGO   IL   60606-7147
P: +1312.9978000
F: +1302.6555049

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