Profile: Vonage Holdings Corp (VG.N)

VG.N on New York Stock Exchange

31 Aug 2015
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Vonage Holdings Corp., incorporated on May 17, 2000, is a provider of telecommunications and unified communications-as-a-service (UCaaS) solutions, connecting people through cloud-connected devices around the world. The Company offers a scalable session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) network. Through this technology, the Company offers voice and messaging services, and other features around the world on various devices. This platform enables a user via a single identity, either a number or user name, to access and utilize services and features by being connected to the Internet over third generation (3G), Long-Term Evolution (LTE), cable or Digital Subscriber Line (DSL) broadband networks. The Company has operations in the United States, the United Kingdom, Brazil, Israel and Canada. The Company’s brand, BasicTalk, is a home phone service offering unlimited calling throughout the United States.

The Company is focused on providing UCaaS solutions to domestic consumers, and small and medium businesses (SMBs). BasicTalk, the low-end domestic calling product, is offered through retail and CVS/pharmacy stores nationwide. The Company’s Vonage Business Solutions customers subscribe to its cloud-based communication services, delivered through its platform. The Vonage Business Solutions products are sold directly or through authorized resellers and value-added distributors. The Company, through Telesphere, offers support for wireline and mobile devices to businesses over its private Internet Protocol (IP) Multiprotocol Label Switching (MPLS) network. Through Telesphere, it also provides various services, including Wide Area Networking (WAN), Internet Access, MPLS virtual private network (VPN), Managed Firewall, Hosted UCaaS, Hosted Video Conferencing, Web Collaboration, Secure Instant Messaging & Presence, Mobility and Fixed Mobile Convergence, and Hosted Contact Center, among others. The feature sets available through Telesphere are packaged into Premium, Standard and Trunking offerings. Premium licenses include features, such as Single Number Reach (one number, many devices including desk phone, tablets and smartphones), Shared Line Appearance, Busy Lamp Field, Phone Paging, Outlook Integration, instant messaging (IM), Presence and Video. Telesphere also delivers SIP Trunking, over the same network, to customers using premises private branch exchange (PBXs), with the ability to overlay UCaaS features where the premises PBX is deficient or for disaster recovery/business continuity requirements. This product also supports a hybrid deployment where some locations may be fully hosted and others may continue to use the premises PBX.

The Company’s home telephone replacement services are offered to residential customers through several service plans. The service plans include basic features, such as voicemail, call waiting and call forwarding, as well as other features, such as simulring, visual voicemail and extensions. As of December 31, 2014, the Company has approximately 2.5 million subscriber lines. It provides cloud-based unified communication solutions, consisting of integrated voice, text, video, data, collaboration and mobile applications. Its residential calling plan provides a number of basic features, including call waiting, caller identification details (ID) with name, call forwarding and voicemail. Its Internet-based communications platform enables the Company to deliver voice and messaging services to other locations around the world. The Company offers cloud-based unified communications capabilities on mobile devices to access various features, including presence management, instant messaging, high-definition voice and video, and the ability to move from device to device without interrupting calls.

The Company’s Vonage World plan includes unlimited domestic calling and unlimited calling to landline phones in over 60 countries, including India, Mexico and China. In addition, its Vonage World offerings include unlimited Vonage Visual Voicemail, Vonage Extensions and in-bound calling. The Company also markets other residential plans, including limited domestic or international minutes, such as its 800 plan that includes 800 minutes to the United States, Canada and Puerto Rico. It offers similar plans in Canada and the United Kingdom. In its consumer services, the Company offers products, such as digital calling card and standalone Vonage Mobile Product. Vonage Mobile is a mobile application that provides free voice and video calling, and messaging, as well as international calling to any other phone in over 200 countries. The Company’s Mobile Inbound Calling capabilities allow customers and their families to take their Vonage service with them on their mobile phones, enabling them to receive a call made to the home number on the home phone and multiple mobile devices concurrently, while being able to view the original calling party’s ID. The Company’s Extensions extends a plan to additional phone numbers and devices, including smartphones and feature phones. Its plug-and-play Vonage-enabled devices permit portability as customers can take their Vonage device to different locations where broadband service is available. Vonage-enabled devices allow customers to use the Internet connection for their computer and telephones. The Company’s services range from basic dial tone to services, such as call queue, conferencing, call groups, customer relationship management (CRM) integration and detailed analytics.

The Company’s network operations are conducted by a wholly owned subsidiary that holds its networking equipment. The Vonage network uses the Company’s customer’s existing high-speed broadband Internet service to allow calls over the Internet either from a standard telephone through a Vonage-enabled device, or through soft phone software or mobile client applications.

The Company also offers Unlimited extensions business service plan, under which businesses can make flat rate, unlimited domestic calls (within the United States and Canada) each month. The Company’s offerings’ standard features include Admin Portal, Call Announce, Call Continuity, Call Screening, Call Waiting, Caller ID, Directory Assistance (411), Dynamic Caller ID, Emergency Assistance (911), Do Not Disturb, Multiple Devices on One Extension, Set Caller ID, Seven-Digit Dialing, Voicemail, Call Continuity, Work From Anywhere, Cell Phone Integration, Vonage Business Mobile, Never Miss a Call, Web Portal Interface and Call Pass. It also provides various add-on services, including Paperless Fax, Call Group, Call Queue, Conference Bridge, Main Company Number, Toll Free Number, Local or Geographic Number, Voicemail Transcription, On-Demand or Company Call Recording Service, and Paging Groups.

The Company competes with AT&T, Verizon Communications, CenturyLink, Frontier Communications, Cablevision, Charter Communications, Comcast Corporation, Cox Communications, Time Warner Cable, Sprint, T-Mobile, Verizon Wireless, magicJack, Ooma, Skype, Google, EvolveIP, iCore Networks, Jive, Mitel, RingCentral, ShoretelSky, Thinking Phone, West IP Communications, 8x8, Alcatel-Lucent, Avaya, Cisco, Huawei, Interactive Intelligence, NEC, Broadsoft, Microsoft, Shoretel and Unify.

Company Address

Vonage Holdings Corp

23 Main St
HOLMDEL   NJ   07733-2136
P: +1732.5282600
F: +1302.6555049

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