United States

Profile: Vonage Holdings Corp (VG.N)

VG.N on New York Stock Exchange

29 Sep 2016
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Vonage Holdings Corp., incorporated on May 17, 2000, is a provider of cloud communications services for businesses and consumers, and consumer and business communication solutions across multiple devices. For business services customers, the Company provides cloud-based unified communications as a service (UCaaS) solutions, consisting of integrated voice, text, video, data, collaboration, and mobile applications over its scalable session initiation protocol (SIP)-based voice over Internet protocol (VoIP) network. The Company serves a range of business markets, including the small and medium business (SMB), mid-market and enterprise segments. Through its cloud-based middleware solution, gUnify, the Company provides customers the ability to integrate its cloud communications platform with various software as a service (SaaS) business applications, including Google for Work, Zendesk, Salesforce's Sales Cloud, Clio and other customer relationship management (CRM) solutions.

Business Services

The Company's business solutions' product families include Vonage Essentials, based on its call processing platform that is purpose-built for SMB and mid-market customers, and Vonage Premier, based on Broadsoft's call processing platform in combination with other Vonage cloud-based solutions. The Company provides services to various industries, including manufacturing, automotive, legal, information technology, financial services, construction, real estate, engineering, healthcare and non-profit organizations. Vonage Premier offerings are customized for the mid-market and enterprise segments. The Company provides services ranging from basic dial tone to services, such as call queue, conferencing, call groups, mobile functionality, CRM integration and detailed analytics. The Company offers various service plans, which include basic metered extensions to unlimited calling plans.

The Company's standard lines come functional with various standard features. The Company's standard features include admin portal, call announce, call continuity, call screening, call waiting, caller identification (ID), directory assistance (411), dynamic caller ID, emergency assistance (911), do not disturb, multiple devices on one extension, set caller ID, seven-digit dialing, voicemail, call continuity, work from anywhere, cell phone integration, Vonage business mobile, never miss a call, Web portal interface and call pass. The Company's add-on services for an additional monthly fee include paperless fax, call group, call queue, conference bridge, main company number, toll free number, local or geographic number, voicemail transcription, on-demand or company call recording service, and paging groups. Vonage Essentials offerings allow free access to its mobile application. The mobile application allows users to choose wireless fidelity (Wi-Fi), third generation (3G) and fourth generation (4G), and the extended features provide caller ID. The Company also offers virtual extensions, which connects employees to a business phone number through their mobile phones.

Vonage Premier is a purpose-built cloud-based platform for mid-market and enterprise customers, providing a set of communication and collaboration services, including voice, data, video, mobile and contact center services. The Company's services include wide area networking (WAN), Internet access, multiprotocol label switching (MPLS) virtual private networks (VPN), managed firewall, hosted UCaaS, hosted video conferencing, Web collaboration, secure instant messaging and presence, mobility and fixed mobile convergence, and hosted contact center. Vonage Premier services include features, such as single number reach (which provides each user with a number, available over numerous devices, including desk phones, tablets and smartphones), shared line appearance, busy lamp field, phone paging, outlook integration, instant messaging (IM), presence, and video. The Company also delivers SIP trunking over the same network to customers using premises private branch exchange (PBXs).

Consumer Services

The Company's consumer services strategy is focused on the North American markets by international long distance and target under-served ethnic segments. The Company's International long distance offering focuses on its domestic markets, serving the under-served ethnic segments in the United States with international calling needs. For the North American and international customers, the Company provides mobile capability through its Vonage Extensions mobile application. The Company's mobile applications enable consumer services customers to make and receive phone calls on their mobile devices from anywhere they have a Wi-Fi or cellular data connection. The Company offers services outside of the United States, United Kingdom and Canada.

The Company's home telephone replacement services are offered to customers through various service plans with various pricing structures. The service plans include basic features, such as voicemail, call waiting, and call forwarding, and features, including simulring, visual voicemail and extensions. The Company also charges for local and international calling outside of plan limits. The Company's primary consumer services offerings include Vonage World and Vonage North America. For a flat monthly fee, Vonage World customer plans include unlimited domestic calling (the United States, Canada, and Puerto Rico) and unlimited calling to landline phones in over 60 countries, including India, Mexico, and China, and unlimited calling to mobile phones in certain of those countries.

The Vonage North America plan includes unlimited calling across the United States, Canada, Mexico and Puerto Rico. Each of its consumer services calling plans provides a number of basic features, including call waiting, caller ID with name, call forwarding, and voicemail. Its plans also include unlimited Vonage Visual Voicemail, which is readable voicemail delivered via e-mail or short message service (SMS) text message, Vonage Extensions, which extends the plan, and in-bound calling, to additional phone numbers and devices, and selective call block, which allows users to block unwanted calls. The Company also offers area code selection, virtual phone number and Web-enabled voicemail. The mobile services include enhancements to its consumer services calling plans, as well as mobile applications that can be downloaded for iPhone, iPad, iPod touch, and Android operating system devices for free.

The Company competes with AT&T, Verizon Communications, CenturyLink, Sprint, T-Mobile, Verizon Wireless, Cablevision, Charter Communications, Comcast Corporation, Cox Communications, Time Warner Cable, EvolveIP, Jive, Mitel, RingCentral, ShoretelConnect, Thinking Phone, West Unified Communications Services, 8x8, Alcatel-Lucent, Cisco, Huawei, Interactive Intelligence, NEC, Shoretel, Unify, Avaya, Broadsoft, Microsoft, Mitel, Google, Amazon, Salesforce and Facebook.

Company Address

Vonage Holdings Corp

23 Main St
HOLMDEL   NJ   07733-2136
P: +1732.5282600
F: +1302.6555049

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