Key Developments For Jacada Ltd
Jacada Ltd (JCDA.O) (Consolidated Issue listed on NASDAQ Global Market)
Jacada Ltd. Signs Agreement With E.ON Nordic
Jacada Ltd. announced that it has entered into an agreement with a new customer, the Swedish subsidiary of E.ON. The agreement with E.ON is the first Jacada utility contract in Europe and signals expansion into the Nordics region. The utility provider is working with Jacada Ltd. to streamline and automate key call center processes, such as 'move in' and 'move out' in order to provide a better customer experience. The Jacada unified desktop will also give the customer service agents a '360 degree view' of their customer information, as well as integrate and streamline search facilities for their knowledge base so they can get real time decision support information during each call.
Jacada Ltd. Signs Material Agreement With Large Public Gas & Electric Utility Provider
Jacada Ltd. announced that it has signed a material agreement with a new customer, a large gas and electric utility provider in the United States. The deal marks a significant expansion of Jacada Ltd.`s presence in the utilities vertical and will improve the way millions of utility customers are served. Jacada Ltd. also announces that the Company has signed a global value added reseller agreement with Wipro Limited. This new utility customer represents the first joint win with Wipro. After considering solutions from multiple companies, the utility provider selected the Jacada unified desktop solution to improve overall customer interaction by simplifying and streamlining existing processes and agent tools.
Jacada Ltd. Signs Material Agreement with Permanent General Companies
Jacada Ltd. announced that it has entered into a material agreement with a new customer, Permanent General Companies. The Jacada unified desktop solution will provide Permanent General`s customer service representatives with intelligent views of customer data, by consolidating information from multiple screens and applications.
Jacada Ltd. Signs Three Material Services Agreements With Telecommunications Provider
Jacada Ltd. announced that it has expanded its relationship with an existing telecommunications customer by signing three significant service engagements with the UK-based provider. These new services agreements comprise three simultaneous projects across different areas of the Company`s customer facing businesses, including consumer, business-to-business and the retail store. The partnership between the companies began when Jacada streamlined and automated critical call processes within two areas of the Company`s customer facing groups, and then expanded to include an enterprise license agreement standardizing on the Jacada unified desktop solution throughout their customer service operations.
Jacada Ltd. Announces Management Changes
Jacada Ltd. announced that its Chief Executive Officer (CEO), Paul O'Callaghan, has resigned and will leave the Company effective April 20, 2009, citing personal reasons. Mr. O`Callaghan will be succeeded by Thomas H. Clear, who will be appointed CEO of the Company effective April 20, 2009. The Company also announced that Tzvia Broida, the current Chief Financial Officer (CFO) for the Company, has decided to leave the Company to spend more time with family. Bob Aldworth will become CFO of the Company effective April 20, 2009.
