People: Fiat SpA (FIA.MI)
6 Dec 2013
Mr. Doug Betts has served as Head of Quality of Fiat SpA since September 1, 2011. He is also Member of the Group Executive Council of the Company. He was appointed Senior Vice President - Quality, Chrysler Group LLC in June 2009, with responsibility for corporate quality. Previously, Mr. Betts was Vice President and Chief Customer Officer for Chrysler LLC since November 2007 with responsibility for improving the company's overall quality and customer satisfaction. He joined Chrysler in November 2007 with more than 21 years of quality assurance gained from similar positions at Nissan and Toyota. Prior to joining Chrysler, he worked at Nissan Americas as Senior Vice President – Total Customer Satisfaction since April 2006, where he was responsible for all business activities related to satisfying customers with product or service quality in North and South America. Mr. Betts holds a Bachelor of Science degree in Mechanical Engineering from Georgia Tech University in Atlanta.
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