People: TeleTech Holdings Inc (TTEC.OQ)

Mr. Robert N. Frerichs is Non-Employee Director of TeleTech Holdings, Inc., since August 16, 2012. Mr. Frerichs spent 35 years in executive leadership roles at Accenture including International Chairman, Group Chief Executive - North America, Chief Risk Officer and Chief Operating Officer of Accenture's Communication and High Tech operating group, among others. Mr. Frerichs was a member of Accenture's board of directors prior to the company's initial public offering in July 2001 and also served on the company's strategic planning teams during key periods over the past twenty years. Mr. Frerichs serves as the executive chairman of the board of directors of The Aricent Group, a global innovation and technology services firm and Merkle Group, Inc., the privately-held customer relationship marketing agency in the U.S. Mr. Frerichs is a certified public accountant and certified at the fellow level in manufacturing. He holds a bachelor's degree in computer science engineering and a master's degree in business administration from the University of Illinois.