People: 21Vianet Group Inc (VNET.O)
Mr. Wing-Dar Ker has served as President of MS Cloud Business Unit in 21Vianet Group, Inc., since October 2013. Before Joining 21Vianet, Mr. Ker served as General Manager of Customer Service and Support (CSS) for the Asia Pacific and Greater China (APGC) Region at Microsoft, where he led a team of 900 staff located in 13 cities across Asia. He was responsible for overseeing customer service and technical support in the APGC region, as well as web support for the Americas and EMEA regions. Mr. Ker joined Microsoft in 1993 as the Finance Controller for APGC responsible for finance and administration functions. Later, he was responsible for managing distribution and resell channels as well as the small- to mid-size business segment sales. He also served as Asia Chief Information Officer, where he managed Microsoft internal IT functions for the Asia Pacific region, and oversaw the technology infrastructure of over 45 locations across Asia. Over his tenure at Microsoft, Mr. Ker, as well as the APGC CSS under his leadership, received many industry awards from reputable institutions that recognize his leadership in driving innovations in customer services and support. Mr. Ker holds a Master Degree of Business Administration (MBA) from the Case Western Reserve University in Cleveland, Ohio, and a Bachelor Degree of Economics from the National Taiwan University.
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