WASHINGTON, June 28 (Reuters) - AT&T Inc will pay $5.25 million to settle a U.S. investigation after two outages in 2017 prevented about 15,000 callers from making emergency “911” calls, documents show.
The Federal Communications Commission said Thursday AT&T had agreed to make changes to reduce the likelihood and impact of future 911 outages and improve notifying 911 call centers of outages.
AT&T said it has “taken steps to prevent this from happening again.”
The FCC said the 911 service outages were the result of planned network changes implemented by AT&T inadvertently interfering with the company’s routing of 911 calls. (Reporting by David Shepardson; Editing by Lisa Shumaker)