WASHINGTON, July 16 (Reuters) - The Office of Comptroller of the Currency, a U.S. banking regulator, launched on Monday a new Web site where bank customers can submit complaints.
The site at www.helpwithmybank.gov also provides answers to common consumer problems involving credit cards, check cashing, late payments, mortgages, insurance and other products offered by national banks that are regulated by the OCC.
National banks include those run by such well-known companies as Citigroup (C.N), Wells Fargo (WFC.N), and JPMorgan Chase & Co (JPM.N). The site includes a list of national banks and operating subsidiaries that are regulated by the OCC.
To lodge a complaint, a bank customer can fax a description of the problem to the agency, call a toll-free number, or send an e-mail message.
The OCC and other federal banking regulatory agencies have been criticized for being slow to do more to protect consumers from predatory lending practices and fraud involving home loans and credit cards. (Reporting by John Poirier)