June 19, 2020 / 1:26 AM / a month ago

BRIEF-ACCC Says "Pleased" Qantas Offering Refunds For Flights Affected Due To COVID-19

June 19 (Reuters) - Australian Competition and Consumer Commission :

* SAYS “PLEASED” QANTAS CONTACTED CUSTOMERS FOR POTENTIAL REFUNDS FOR FLIGHTS CANCELLED/SUSPENDED DUE TO COVID-19

* ITS COVID-19 TASKFORCE RAISED CONCERNS WITH QANTAS AFTER COMPLAINTS FROM PASSENGERS WHO WERE GIVEN CREDITS INSTEAD OF REFUNDS

* EVEN MOST RECENT COMMUNICATION BY QANTAS TO REMIND CUSTOMERS ABOUT RIGHT TO REFUND "NOT PARTICULARLY CLEAR" Source text - (bit.ly/3didVem)

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