February 1, 2020 / 11:44 AM / 17 days ago

REFILE-Hyatt extends cancellation policy for Chinese travellers

(Corrects spelling of traveller in the headline)

Feb 1 (Reuters) - Hyatt said it was extending its cancellation policy for Chinese travellers and hotels by nearly three weeks to February 29 amid the coronavirus epidemic.

The extension will apply to guests from mainland China, Hong Kong, Macau and Taiwan looking to stay in any Hyatt hotel globally, the hotel group said on its official WeChat account on Saturday.

The policy allows guests who had booked stays through Hyatt’s official channels and are canceling due to coronavirus or Chinese guests outbound to its Asia Pacific hotels, to cancel or change dates free of charge.

The cancellation policy was initially offered for bookings made up to Feb. 10.

Customers that had booked to stay at Hyatt hotels in mainland China, Hong Kong, Macau and Taiwan can also cancel or change their reservations free of charge, it said.

Reporting by Aishwarya Nair in Bengaluru; Editing by Clelia Oziel

0 : 0
  • narrow-browser-and-phone
  • medium-browser-and-portrait-tablet
  • landscape-tablet
  • medium-wide-browser
  • wide-browser-and-larger
  • medium-browser-and-landscape-tablet
  • medium-wide-browser-and-larger
  • above-phone
  • portrait-tablet-and-above
  • above-portrait-tablet
  • landscape-tablet-and-above
  • landscape-tablet-and-medium-wide-browser
  • portrait-tablet-and-below
  • landscape-tablet-and-below