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Tesco says online services back up after interference 'attempt'

FILE PHOTO: Tesco opens its first checkout-free store, giving customers the opportunity to shop and pay without scanning a product or using a checkout in London, Britain, October 18, 2021. Picture taken October 18, 2021. Ben Stevens/Parsons Media/Handout via REUTERS

LONDON (Reuters) -British supermarket chain Tesco said its website and app are back up after the services were disrupted by an attempt to interfere with its systems.

“Our online grocery website and app are now back up and running. Our teams have worked around the clock to restore service, and we’re really sorry to our customers for the inconvenience caused,” a Tesco spokesperson said.

The grocer first experienced the problem on Saturday with customers unable to order goods and track deliveries.

“Since yesterday, we’ve been experiencing disruption to our online grocery website and app. An attempt was made to interfere with our systems which has caused problems with the search function on the site,” a Tesco spokesperson said.

It said there was no reason to believe that customer data had been compromised.

Reporting by Andy Bruce and Akriti Sharma in Bengaluru; Editing by Raissa Kasolowsky and Stephen Coates

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