March 25, 2020 / 9:42 PM / 2 months ago

Morgan Stanley online platform for wealthy clients down

NEW YORK, March 25 (Reuters) - Morgan Stanley said in a recorded message on Wednesday that its online trading platform and website tools for wealth management clients were down.

Morgan Stanley online, a website customers use to view their accounts and services like spending and budgeting tools, was temporarily not working, according to a recorded message on the bank’s customer service line heard by Reuters.

The shutdown, which was reported earlier by CNBC, was a technical issue and not related to a high volume of customer activity or the fact that many of the bank’s employees are currently working from home due to the coronavirus pandemic, according to a source familiar with the matter.

Morgan Stanley Wealth Management is one of the biggest financial advisory and brokerage firms in the country, managing $2.7 trillion in client assets.

Reporting by Elizabeth Dilts Marshall in New York Editing by Matthew Lewis

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