WASHINGTON (Reuters) - Airport security officers at the Northwest Florida Regional Airport “did not require” a 95-year-old woman to remove her adult diaper, the Transportation Security Administration said on Monday.
“While every person and item must be screened before entering the secure boarding area, TSA works with passengers to resolve security alarms in a respectful and sensitive manner,” TSA Spokesman Greg Soule said in an email to Reuters.
“We have reviewed the circumstances involving this screening and determined that our officers acted professionally, according to proper procedure and did not require this passenger to remove an adult diaper.”
Over the weekend, social media sites such as Twitter were ablaze with talk about the incident, including claims that the woman was suffering from Leukemia.
Jean Weber, the woman’s daughter, said on CNN that TSA agents would not clear her mother because the diaper had a wet substance. Weber said her only options were to retrieve a new diaper from her luggage or to miss the flight.
Weber said that the agents did perform their jobs professionally.
The TSA said various options were provided to the woman and her daughter during a private screening, but declined to offer more details saying the agency wanted to respect the woman’s privacy.
Reporting by Wendell Marsh; Editing by Jerry Norton