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China carmakers narrow quality gap on global rivals: report
September 28, 2017 / 5:47 AM / 25 days ago

China carmakers narrow quality gap on global rivals: report

BEIJING (Reuters) - The quality gap between new domestic and international vehicles in China continued to narrow, with Chinese brands doing slightly better than their global rivals in three of eight quality categories surveyed, according to consulting firm J.D. Power. 

J.D. Power said its initial quality survey this year showed the gap between Chinese and global brands on average fell to 13 problems per 100 vehicles among surveyed customers, down from 14 last year. 

The number of complaints in the survey of new car buyers was down dramatically from 2000 when J.D. Power began its initial quality survey in China. That year Chinese brands saw new vehicle buyers on average raise 396 more issues per 100 vehicles than their global rivals. 

“(Chinese) domestics are catching up with international brands. They’re catching up very fast. Quality differences are getting smaller and smaller,” Jacob George, head of J.D. Power’s Asia Pacific operations, told reporters. 

The three categories in which Chinese brands came slightly ahead on quality included vehicle interior, controls and displays, as well as audio/entertainment/navigation.

However, the top performers in this year’s vehicle initial quality study were again all international brands except in the small SUV category in which only a small number of vehicles from global brands compete. 

Top quality performers include Hyundai, Kia, Porsche, Lexus, Mazda and Audi. 

Reporting by Norihiko Shirouzu; Editing by Shri Navaratnam

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