March 10, 2010 / 7:04 AM / 10 years ago

Chinese group file complaint over faulty HP laptops

A logo of HP is seen outside Hewlett-Packard Belgian headquarters in Diegem, near Brussels, January 12, 2010. REUTERS/Thierry Roge

SHANGHAI (Reuters) - More than 100 Chinese consumers have filed an official complaint against Hewlett-Packard Co over faulty laptop computers, leaving the door open for a lawsuit against the U.S. technology company, a lawyer for the group said on Wednesday.

Jiang Suhua, a lawyer at Yingke Law Firm in Beijing, told Reuters the complaint centered on video cards which overheated and caused the laptop to malfunction.

He said that around 170 Chinese sent the complaint on Friday to the country’s quality control watchdog agency, General Administration of Quality Supervision, Inspection and Quarantine.

Jiang said the problems dated back as far as 2007 in some cases.

When contacted by Reuters, HP said in a statement it had a program in November 2007 to offer a free repair for customers with affected HP notebooks. It declined to comment directly on the complaint.

Jiang said the group wanted the government to investigate and order HP to recall all faulty laptops in China.

“Yes, we can bring it to court, but right now it has not reached that stage,” he said.

HP generates more than three-fifths of its revenue outside its U.S. home base. Last month, it said sales from fast-growing emerging countries Brazil, Russia, India and China leapt 41 percent from a year ago.

Reporting by Melanie Lee; Editing by Anshuman Daga

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