July 18, 2018 / 7:23 PM / a month ago

British Airways says Heathrow flights hit by computer problems

LONDON (Reuters) - British Airways canceled and delayed flights at London’s Heathrow, Europe’s biggest airport, on Wednesday due to problems with a supplier’s IT systems, the airline said.

FILE PHOTO: British Airways logos are seen on tail fins at Heathrow Airport in west London, Britain, February 23, 2018. REUTERS/Hannah McKay/File Photo

A number of British Airways flights were canceled or being delayed by several hours at Heathrow’s Terminal 5, according to the airport’s departure board.

“We are working with our supplier to resolve the matter and are sorry for the disruption to our customers’ travel plans,” British Airways said in a statement.

The carrier suffered a massive computer system failure in May 2017, caused by a power supply issue near Heathrow, which stranded 75,000 customers over a busy holiday weekend.

Its chief executive said at the time it would take steps to ensure such an incident never happened again.

Passengers at the airport on Wednesday described chaotic scenes as people tried to catch flights and complained there was a lack of information from the airline.

“Utter chaos at LHR, no communication, no emergency processes and no clue,” one passenger Dominic Hill said on Twitter.

A number of flights at the airport were earlier disrupted after a control tower was evacuated because of a fire alarm.

(This version of the story corrects the spelling of ‘Heathrow’ in the headline)

Reporting By Andrew MacAskill; Editing by Kevin Liffey and John Stonestreet

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