QSR Automations enhances the dining experience in Walk On’s Restaurants, helps boost unit sales to 120 - Reuters


QSR Automations enhances the dining experience in Walk On’s Restaurants, helps boost unit sales to 120

QSR Automations enhances the dining experience in Walk On’s Restaurants, helps boost unit sales to 120

Wed Aug 29, 2018 - 11:30am UTC

Walk-On’s Bistreaux and Bar recently partnered with restaurant technology provider QSR Automations to automate its kitchens and slash ticket times.

Louisville, Kentucky, United States – August 29, 2018

Walk-Ons, a Louisiana-based sports bar chain that opened in 2003, has been able to sell 120 stores, a milestone in which QSR’s kitchen display system, ConnectSmart Kitchen, has played a key role.

Walk-On’s began with a clear vision: to provide a high-quality dining experience for their customers. As the business grew, they struggled to match demand using traditional methods of managing orders and ticketing in the kitchen.

“When I first started, we were running 18-25 minute average ticket times”, says Mike Turner, the Vice President of Culinary. “There is just no way we could’ve sold 120 restaurants if we were still doing paper checks. We’d maybe have 6-8 restaurants, running around trying to figure out what to do to get our food quality better.”

The Walk-On’s Case Study details the successes they’ve experienced with ConnectSmart Kitchen.

ConnectSmart Kitchen has become a staple in many kitchens worldwide, primarily due to its ability to integrate with many different point-of-sale providers. These integrations allow restaurants to switch their point-of-sale without losing the advanced features that QSR’s KDS provides. Of these features, Walk-Ons benefited most immensely from its robust data capabilities.

“I’m a data guy, says Turner. “I want to know what’s going on so I can analyze potential problems and chokepoints.”

By identifying bottlenecks, management can pinpoint the stations in a kitchen that need the most help during peak hours, helping to inform staffing needs and resources based on real activity.

For example, if a restaurant observes that tickets continually run behind on weekend rush hours, and they’re getting hung up at a particular station, the operator has the insight to hire additional staff or refine the processes in which the station operates. This feature is especially crucial for restaurants that have larger kitchens and several stations.

“With CSK, it’s really easy for me to see which stations are impacted by restaurant activity, so I can adjust if I need to,” says Turner.

All of this lends itself to a better experience for all parties. Customers receive their food quicker and fresher, while the restaurants can seat more guest and turn more tables, helping to improve the bottom line. Seasoned by over 20 years in the restaurant industry, QSR has partnered with some of the biggest names in the foodservice sector. With these partnerships comes feedback from restaurant operators, an invaluable resource which guides every QSR product’s direction.

The investment has more than paid off for Walk-Ons. The company has now expanded to 5 states and was named the Number One Sports Bar in the United States by ESPN.

“I’d hate to see where we’d be without CSK,” says Keegan Lanier, Director of Operations. “Life would be drastically different.”

For more information, please visit: https://www.qsrautomations.com/

Contact Info:
Name: Chrisea Chosta
Email: cchosta@qsrautomations.com
Organization: QSR Automations
Address: 2301 Stanley Gault Parkway Louisville, KY 40223
Phone: (502) 242-5992

This content is produced independently of Reuters Editorial News. For content inquiry, please contact reuters@vcnewsnetwork.com

For content enquiry, please reach us at

Latest News >

Malaysian Dairy Firm The Holstein Milk Company to receive investment from Dymon Asia

The capital will help THMC expand its milk production capacity and strengthen its foothold in Australia.

06:23am UTC

Singapore VisVires New Protein Capital to co-lead US$10.6 million round for Mitte

Mitte is the first of its kind smart home water system that turns plain tap water into mineralized water at home.

15:15pm UTC

Amata Holding begins Share Sales in prep of YSX Listing

Amata Holding Public Company Ltd started selling shares worth K10 billion (about US$6.4 million) on August 26.

05:19am UTC

IoT startup UnaBiz secures US$10 million Series A to Empower Massive Internet of Things

The new funding capital will be use to support the development of IoT applications to combine connectivity, end-to-end solutions and engineering services.

08:10am UTC

Travelstop raises US$1.2 million seed round to bring Business Travel Management to SMEs in Southeast Asia

Singapore-based venture capital Seedplus led the seed round along with participation from several high-net-worth individuals.

11:14am UTC