Profile: LivePerson Inc (LPSN.O)
LivePerson, Inc. (Liveperson), incorporated on November 29, 1995, is a provider of mobile and online business messaging technologies that power digital communication between brands and consumers. The Company's segments include Business and Consumer. The Business segment enables brands to leverage its cloud-based LiveEngage's intelligence engine. The Consumer segment facilitates online transactions between independent service providers (Experts) and individual consumers (Users) seeking information and knowledge for a fee through mobile and online messaging.
The Company's platform, LiveEngage, enables businesses to create a meaningful connection with consumers by offering messaging as a preferred channel of communication. Its technology platform offers an intelligence engine, as well as a suite of text and mobile messaging, real-time chat messaging, content delivery and cobrowsing offerings to proactively engage with consumers through mobile applications, mobile and desktop Web browsers, social media and third-party consumer messaging platforms. The Company combines this session data with other historical, behavioral and operational information to develop insights into each step of a consumer's journey for sales and service transactions.
The Company's products and services include LiveEngage, Professional Services and Consumer Offering. LiveEngage, LivePerson's enterprise-class, cloud-based engagement platform, delivers actionable insights and personalized experiences, empowering businesses to get the most out of their existing online, mobile and social platforms. LiveEngage mobile and messaging technologies are built to provide meaningful connections between brands and consumers, from any mobile, online or messaging application. LiveEngage enables the combination of real time on-site data and off-site behavioral data, with a set of historical and operational data. Proprietary analytics utilize this data to target end users with compelling engagement options at any step in the conversion funnel and throughout the customer lifecycle.
As a cloud computing or software-as-a-service (SaaS) provider, LivePerson provides solutions on a hosted basis. The Company's solution identifies segments of Website visitors who demonstrate the highest propensity to convert, and engages them in real-time with relevant content and offers, helping to generate incremental sales. The LiveEngage messaging application program interface (API) provides the option to bring messaging from any third party applications, such as Facebook or text messages directly into the LiveEngage platform.
The Company's Professional Services provides deployment support and ongoing business consulting to enterprise and mid-market customers and maintains involvement throughout the engagement lifecycle. All LivePerson customers have access to help desk services around the clock through messaging, chat and technical support ticketing. Its consumer services offering is an online marketplace that connects Experts who provide information and knowledge for a fee through mobile and online messaging with individual consumers.
The Company competes with eGain, Genesys, Oracle, Salesforce.com, Nuance, Twilio, Facebook, Google, WeChat, About.com, UpWork and Yahoo Answers.
475 10th Ave Fl 5
NEW YORK NY 10018-9722