Profile: Nice Ltd (NICE.O)
16 Nov 2018
NICE Ltd., formerly NICE-Systems Ltd., incorporated on September 28, 1986, is a global enterprise software provider. The Company's segments include Customer Interactions Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides data driven insights that enable businesses to deliver personalized experience to customers. The Financial Crime and Compliance Solutions segment provides real time and cross-channel fraud prevention, anti-money laundering, brokerage compliance and enterprise-wide case management. The Company serves contact centers, back office operations and retail branches, covering various industries, including communications, banking, insurance, healthcare, business processes outsourcing (BPO), government, utilities, travel and entertainment.
The Company's Multi-Channel Recording and Interaction Management enables organizations to capture structured and unstructured customer interaction and transaction data from various channels, including phone calls, chats, e-mails, videos, customer feedback, Web sessions, social media postings and walk-in centers. The Company's Cross-Channel, Real-time Interaction Analytics enables companies to uncover the data and insights in customer interactions, and it uses technology for analyzing speech, text, call flow, customer sentiment and employee desktop activity. The Company's Employee Engagement enables organizations to manage agent productivity, identify performance gaps, deliver targeted coaching, and forecast workloads and schedule staff. It focuses on the performance-driven operations and culture, and leverages the analytics.
The Company's Customer Journey Solutions enables organizations to analyze the customer journey across various transactions and events. The Company's Customer Journey Solutions leverage Big Data infrastructure and predictive analytics models to identify and sequence individual customer interactions across time and touch points. The Company's Real-time Decisioning and Guidance is a real-time decisioning engine, which draws on business rules and predictive models to process insights derived from analytics that are applied as an interaction is taking place. The Company's Compliance and Risk solutions include Compliance Recording, Contact Center Fraud Prevention, Trading Floor Compliance Solutions, Essential Compliance, Communication Surveillance, Complaint Management, and Compliance and Script Adherence. The Company's Operational Efficiency solutions include Contact Center Recording, Performance Management, Workforce Management, Quality Management, Real-time Authentication and Robotic Automation.
The Company's Customer Experience solutions include Voice of the Customer (VoC), Real-time Customer Feedback, Customer Journey Optimization, Customer Satisfaction, Cost Management and Customer Churn. The Company's Sales Optimization solutions include Incentive Compensation Management, Real-time Web Engagement and Sales Effectiveness. The Company's Incident Debriefing and Investigation solution is NICE Inform. The Company's Public Safety Emergency Response Optimization solutions include NICE Audio Recording and NICE Inform. The Company offers Enterprise Risk Case Manager, Suspicious Activity Monitoring, Watch List Filtering, Customer Due Diligence, Currency Transaction Reporting (CTR) Processing and Automation, Foreign Account Tax Compliance Act (FATCA) Compliance, Card Fraud, Remote Banking, Employee Fraud, Deposit Account Fraud, Institutional Trade Surveillance, Retail Trade Surveillance, Enterprise Conflicts Management and Sales Practices and Suitability.
The Company competes with Aspect Technology, Genesys, Verint Systems, BAE Systems, FICO, Oracle and SAS Institute.
22 Zarhin Street, P.O.B. 690