Profile: ServiceNow Inc (NOW)
24 May 2019
ServiceNow, Inc., incorporated on February 16, 2012, is provider of enterprise cloud computing solutions that define, structure, manage and automate services for global enterprises. The Company offers a set of cloud-based services that automate workflow within and between departments in an enterprise. It provides workflow solutions and focuses on service management for customer support, human resources, security operations and other enterprise departments. All of its cloud services are built on its platform, which features a code base and a data model. The platform also enables customers to create, by themselves or with its partners, their own service-oriented business applications throughout the enterprise. The Company delivers its software through the Internet as a service. The Company markets its services to enterprises in a range of industries, including financial services, consumer products, information technology (IT) services, healthcare, government, education and technology.
The Company sells its subscription services primarily through direct sales, and through indirect channel sales. The Company also provides a portfolio of professional services to customers through its professional services and a network of partners. It operates data centers in Australia, Brazil, Canada, Hong Kong, the Netherlands, Singapore, Switzerland, the United Kingdom and the United States. The Company offers a portfolio of services, including Professional Services, Education Services and Customer Support. Through ServiceNow professional services and partner professional services, it provides implementation and configuration services to drive the ServiceNow solutions. It offers training services and certification programs for various levels of ServiceNow expertise. Its training portfolio is customized for various skill levels and individual schedules. It provides Customers with support round the clock and across the week, from technical resources located in Orlando, San Diego and Santa Clara in the United States, as well as internationally in Amsterdam, London and Sydney. The Company also offers self-service technical support through its support portal, which provides access to documentation, knowledge base, online support forums and online incident filing.
The Company's ServiceNow platform offers cloud-based services and all of its applications are built on this one cloud platform. The Company provides a single data model, common services and delivers a single system of record. The services provided by the platform include workflow, configuration management database, service catalog, service portal, knowledge management, reporting and analytics, data benchmarking, visual task boards, built-in and optional encryption capabilities and collaboration and developer tools. The platform also enables developers in IT and other departments across the enterprise to create, test and deploy their own applications within an integrated development.
The Company's product suites focus on enterprise IT management and operations. The Company's IT Service Management (ITSM) product suite defines, structures, consolidates, manages and automates IT services that are offered to an enterprise's employees, customers and partners. Among its capabilities, its ITSM product suite records incidents, remediates problems and oversees the management of IT resources. Its second product suite, IT Operations Management (ITOM), connects a customer's physical and cloud-based IT infrastructure with its applications and platform. It identifies a customer's IT infrastructure components and associated business services, which are dependent upon that infrastructure. It also maintains a single data record for all IT configurable items, which allows its customers to exercise control over their on-premise or cloud-based infrastructures. Its IT Business Management (ITBM) product suite enables customers to manage their IT priorities, including the scope and cost of IT projects, the development of software related to those projects and the overall management of the customer's IT project portfolio.
The Company's customer service management product defines, structures, consolidates, manages and automates customer service cases and requests. It allows common customer requests, such as password resets to be automated and for other cases it routes work from the customer service agent to field service, engineering, operations, finance, or legal personnel to resolve the underlying issues. The Company's field service management application allows field service agents to be assigned, deployed and managed on the underlying customer service management platform that created and managed the customer incident.
Human Resources (HR)
The Company's HR service management product defines, structures, consolidates, manages and automates human resources services related to employee requests. The Company's HR service management capabilities include HR case management, employee self-service, knowledge management and management of employee lifecycle events, such as onboarding, transfers and off-boarding.
The Company's security operations management product defines, structures, consolidates, manages and automates security operations management requirements of third-party and other sources of security alerts from a customer's infrastructure. Security operations management capabilities include security incident management, threat enrichment intelligence, vulnerability response management and security incident intelligence sharing. The Company's governance, risk and compliance management product defines, structures, consolidates, manages and automates cross-functional governance, risk and compliance workflows, such as compliance controls and risk mitigation.
The Company competes with BMC Software, Inc., Microsoft Corporation, Oracle Corporation, SAP and Salesforce.com.
2225 Lawson Ln
SANTA CLARA CA 95054-3311