Profile: Nuance Communications Inc (NUAN.O)
19 Aug 2019
Nuance Communications, Inc., incorporated on September 21, 1995, is a provider of voice recognition and natural language understanding solutions. The Company operates through four segments: Healthcare, Automotive, Enterprise and Other. The Company offers its customers capabilities for natural language understanding; dialog and information management; biometric speaker authentication; text-to-speech; optical character recognition (OCR) capabilities, and domain knowledge, along with professional services and implementation support. The Company markets and sells its solutions and technologies across the world directly through a sales force, through its e-commerce Website, and also through a global network of resellers, including system integrators, independent software vendors, value-added resellers, distributors, hardware vendors and telecommunications carriers. It offers its solutions and technologies to its customers in various ways, including perpetual licenses, hosted cloud-based solutions, implementation and custom solution development services, and maintenance and support.
The Company's Healthcare segment is a provider in clinical speech and clinical language understanding solutions. The Company's solutions and services manage clinical documentation process from capturing the patient record to managing clinical documentation and various measures for reimbursement. The Company supports clinical documentation workflows and electronic medical record (EMR) adoption through its offerings, including transcription services, dictation software for the EMR, diagnostics workflow, and mobile applications. In addition, the Company offers hospital customer franchise into the automation and management of healthcare coding and billing.
The Company's principal solutions for the Healthcare segment include transcription solutions, Dragon Medical, Clinical document improvement (CDI) and coding solutions, dragon solutions and diagnostic solutions. The Company's transcription solutions enable physicians in the healthcare enterprises to streamline clinical documentation with enterprise-wide medical transcription platform, and allow healthcare organizations to outsource transcription services. The Dragon Medical provides dictation software that allows physicians to capture and document patient care in real-time on various devices and without disrupting existing workflows. The CDI and coding solutions provide documentation, coding and evaluation of patient health information. The diagnostic solutions allow radiologists to document, collaborate, and share medical images and reports, to manage patient care. The dragon solutions provide productivity solutions to various users and consumers to use users' voice to create content, reports and other documents, as well as control their computers and laptops without the use of a keyboard or mouse.
The Company's Automotive segment provides automotive manufacturers and their suppliers personalized and virtual assistants and connected services for cars. It also provides custom solution development services. It sells its technologies through a perpetual software license model, including a royalty-based model.
The Company's Enterprise segment is a provider for automated customer solutions and services across the world. The Company's solutions help enterprises manage or replace human contact center agents with conversational systems, across voice, mobile, Web and messaging channels. The Company's principal solutions for the Enterprise segment include On-Premise solutions and services, and On-Demand multichannel cloud. The On-Premise solutions and services provide software that is leveraged to implement automated customer service solutions that are integrated with a range of on premise third-party interactive voice response (IVR) and contact center platforms. Its products include speech recognition, voice biometrics, transcription, text-to-speech, dialog and analytics. Its global professional services team provides services to customers and partners, including business consulting, design, development and deployment of integrated solutions.
The Company's On-Demand multichannel cloud delivers a platform that provides enterprises with the ability to implement automatic customer service across inbound, outbound and digital customer service channels in the cloud. The Company's on-demand multichannel cloud implements applications, including voice call steering and self-service; automated identification and verification, and account access; virtual chat; proactive short message service (SMS); messaging and e-mail, and customer service for mobile device customers.
The Company’s segment includes its subscriber revenue services (SRS) and Devices businesses. Its SRS business provides services to mobile operators in India. It also provides voicemail transcription services to mobile operators. Its Devices business provides speech recognition solutions and predictive text technologies for handset devices. Its
The Company competes with Adobe, Amazon, Microsoft, Google, iFlyTek, LivePerson, M*Modal, 3M, Optum, Avaya, Cisco and Genesys.
Nuance Communications Inc
1 Wayside Rd
BURLINGTON MA 01803-4609