Profile: Synchronoss Technologies Inc (SNCR.O)
14 Jun 2019
Synchronoss Technologies, Inc. (Synchronoss), incorporated on September 19, 2000, is a global software and services company, which provides technologies and services for the mobile transformation of business. The Company's portfolio in the Consumer and Enterprise markets contains offerings, such as personal cloud, secure-mobility, identity management and scalable messaging platforms, products and solutions. The Company's products and platforms are designed to enable multiple converged communication services to be managed across a range of distribution channels including e-commerce, m-commerce, telesales, customer stores, indirect and other retail outlets. The Company operates in and markets their solutions and services directly through their sales organizations in North America, Europe, the Middle East and Africa (EMEA), Latin America and the Asia-Pacific region. Synchronoss delivers technologies for mobile transformation to two primary types of customers: service provider and enterprise customers in regulated verticals and use cases.
The Company's products and platforms provide end-to-end integration between customer-facing channels/applications, communication services, or devices and back-office infrastructure-related systems and processes. Synchronoss' customers rely on their solutions and technology to automate the process of activation and content and settings management for their subscribers' devices while delivering additional communication services. Synchronoss' portfolio includes cloud-based sync, backup, storage and content engagement capabilities, broadband connectivity solutions, analytics, white label messaging, identity/access management that enable communications service providers (CSPs), cable operators/multi-services operators (MSOs) and original equipment manufacturers (OEMs) with embedded connectivity (smartphones, laptops, tablets and mobile Internet devices (MIDs), such as automobiles, wearables for personal health and wellness, and connected homes), multi-channel retailers, as well as other customers to accelerate and monetize services for broadband networks and connected devices. The Company's cloud, messaging, security, collaboration, work flow management, predictive analytics and activation platforms manage transactions relating to a range of existing communications and digital content services across its customers.
The Company's Synchronoss Enterprise solutions support a digital mobility experience for businesses and consumers enabling the accessing and protecting of their information. Its identity and access management platform helps consumers and business users to access online Websites to conduct e-commerce transactions or access important data. The Company's mobility platforms help users to store and share data. The identity and access solution supports consumers by allowing them to self-register and verify their identities, while providing non-intrusive multi-factor authentication. At the same time, the identity and access solution enables businesses to be sure that the person at the other end of the transaction is the correct person. The secure mobility solution combines the identity platform with a bring your own device (BYOD) platform that is based on a container for accessing data, applications, content and personal information management tools, such as e-mail, calendar, messaging and notes. The Synchronoss Enterprise solutions platform has three components, which drive a digital online experience in select enterprise vertical markets. These include secure mobility management, a BYOD implementation that provides the rich integration and orchestration of mobile productivity software featuring fine grain activity capture and dynamic policy execution through mobility management, security and policy management tools and productivity through behavioral analytics; data and analytics, a solution that supports fraud and cybersecurity detection/prevention, dynamic policy administration/execution and predictive productivity, and identity and access management, a solution that allows customers to self-register and verify their respective identities while providing non-intrusive multi-factor authentication, which provides businesses with the assurance that the consumer with whom they are interacting is the person authorized to conduct the transaction. The Synchronoss Enterprise solutions are targeted in markets, such as financial services, telecommunications, healthcare, life sciences and government.
The Company's Synchronoss Personal Cloud platform is designed to deliver an operator-branded experience for subscribers to backup, restore, synchronize and share their personal content across smartphones, tablets, computers and other connected devices from anywhere at any time. The Synchronoss Personal Cloud platform extends a carrier's or OEM's visibility and reaches into all aspects of a subscriber's use of a connected devices. It introduces the notion of Connect-Sync-Activate for all devices. The Synchronoss Personal Cloud platform is designed to support connected devices, such as smartphones, MIDs, laptops, tablets and wirelessly enabled consumer electronics, such as wearables for health and wellness, cameras, e-readers, personal navigation devices and global positioning system (GPS), enabled devices, as well as connected automobiles. The Synchronoss Personal Cloud solution features products that facilitate the transfer of mobile content from one smart device to another and the sync, backup, storage, content management and content engagement features for mobile content. This platform supports clients and data backup across operating systems, including iphone operating system (IOS), Android, Windows and works with mobile smart devices, tablets and personal computers (PCs)/Web. The platform also supports the backup, sync, upload and download of data classes, including photos, videos, music, messages, documents, contacts and call logs. The Synchronoss Personal Cloud platform also analyzes a subscriber's user generated content through image tagging, object and facial recognition, as well as metadata, including location, time and date, sharing and other data profiles. This information drives a user experience allowing for features, such as flashbacks and smart albums, which also allows subscribers to search a database of content to find just the right piece of content without browsing.
The Company's Synchronoss Mobile Content Transfer solution enables a wireless transfer of content from one mobile smart device to another in a carrier retail location or at home/work. The solution supports mobile content transfer across operating systems, including IOS, Android and Windows. The Synchronoss Mobile Content Transfer solution can transfer select data classes that may include photos, videos, music, messages, documents, contacts and call logs, across operating systems with varying degrees of support in accordance with the openness of the platform.
The Company's Synchronoss Backup & Transfer solution is a variation of its Synchronoss Mobile Content Transfer solution that offers the same peer-to-peer transfer of select data classes across smart mobile devices and major operating systems and also offers the ability to send supported data classes that may include photos, videos, music, messages, documents, contacts and call logs up to the cloud for temporary storage and then the ability to restore that content back onto that same device or to a new device with the same subscriber. This feature supports care channel use cases of securing content during a device wipe and also creates a value-added solution in the case of lost devices, cracked screens and other edge use cases. Furthermore, the Synchronoss Backup & Transfer solution enables the subscriber to establish a cloud account at the point of transfer and an auto sync capability to keep content backed up to the cloud account going forward. This experience is designed to drive cloud enrollment at the point of transfer (often during a new line or upgrade) and provide an opportunity to get content into the Cloud to reduce the time of transfer for the next upgrade.
The Company's Synchronoss Secure Messaging platform is designed for demanding large-scale environments, with optional e-mail features. It covers the spectrum when it comes to multichannel messaging, security, identity management, and customization solutions, enabling service providers to transform e-mail and messaging from cost centers to revenue generators. The Company also partners with various companies for traffic management, anti-virus, anti-spam, and anti-malware technology. The Company's Universal Messaging Suite is an e-mail platform for expanding service provider subscriber bases and adding new revenue streams. It is an end-to-end solution to make sense of various data and communications from a service provider. The Universal Messaging Suite is a messaging solution that is available on any device and provides integrated e-mail, chat, voice and video messaging.
The Company's UX Suite 2.1 is an e-mail interface that is accessible on all smartphones, tablets and desktop devices. UX Suite 2.1 delivers mobile and desktop e-mail experiences that match what any over-the-top (OTT), providers offer and can be fully customized to provide an engaging mobile and desktop e-mail experience for service providers. The Company also provides professional services program support in writing feature functionality requirements, omni-channel strategy documents or use-case sequence diagrams. The UX Suite 2.1 features include full productivity information management suite, including mail, contacts, calendar, tasks, alerts, and invites; multiple mail views, including top and right reading panes and contextual toolbars with drop-downs; inline media preview for Microsoft Office documents, portable document formats (PDFs), images and videos within mail; multiple address book support with action icons, contact search and alphabetical view; aggregated e-mail management from external accounts (Gmail, Hotmail and Yahoo); adaptive touch screen navigation (scroll, swipe, refresh) for mobile experiences; access to native mobile device (application program interface) APIs, such as camera and photo albums; advertising ready for integrating third-party applications and services, and optimization for mailbox load/search/sort from any device.
The Company's Synchronoss Analytics platform is a cloud-based Software as a Service (SaaS), platform. The Synchronoss Analytics platform analyzes substantial volumes of data from internal and external sources to deliver daily business insights to its customers' executives and leverages data science, machine learning, artificial intelligence (AI), and workflow automation while integrating with internal systems to deliver insights around customer behavior, sentiment and operational performance. The Synchronoss Analytics platform provides categories, which include Automated Data Generation; Self-Learning Capabilities; Repeatable Insight Delivery; Data Processing Engine; Measuring and Monitoring, and Predictive Analytics Engine. The Synchronoss Analytics platform is accessible from the Synchronoss Cloud and can be integrated directly into a service provider's business and operational support systems. The Company's solutions can be operationalized in a short time period of approximately 90 days. The Synchronoss Analytics platform automatically provides a service provider's customer care representatives with prescriptive actions to take in the customer's specific set of circumstances. The Synchronoss Analytics platform integrates with back-end systems through the use of Web services APIs and batch processing.
The Company's Synchronoss Financial Assurance platform is offered as either a secure cloud or license-based application suite. Its features include management of network partners and transactions; data loading and normalization; consolidated and central database for all network infrastructure expense; automated and user-configurable audits and alerts that quantify billing errors and let customers manage their vendors and reduce expense; approval workflow that mirrors the financial checks and balances that customers use throughout their organizations; automated general ledger coding/accounting for cost allocation, and integration into enterprise resource planning and accounts payable systems.
The Company's Synchronoss Activation Services platform is a platform that decouples the order processing customer experience from varied and legacy information technology (IT) back office order management systems. Its platform enables complex product bundles, creating a uniform product portfolio and pricing schema across all of their sales channels. The Company sells this platform on a SaaS basis or as a product license sale with accompanying professional services.
The Company competes with Google, Dropbox, Apple, Facebook, Yahoo, What's App, Microsoft, Funambol, Open-Xchange, Amdocs, Ericsson and HP Momentum.
Synchronoss Technologies Inc
200 Crossing Blvd
BRIDGEWATER NJ 08807-2861